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“Nothing that stood out”

Momento's Pizza and Restaurant
Ranked #13 of 126 Restaurants in Stroudsburg
Certificate of Excellence
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Delivery, Reservations
Description: Near Stroud Mall on Route 611 in Stroudsburg, PA.
Reviewed 12 August 2017

We always see a lot of cars in the parking lot so decided to give it a try. Went inside and it's divided into two sections with a bar separating the areas. One side I would call budget friendly (pizza, calzones, etc) and the other side for dining. We decided to try the dining side and looked at the menu. Prices were inline with other local restaurants, however, did not find anything that appealed to us. We went back to the other side and after a delay got service. We decided to try their sicilian pizza. Half pepperoni and half extra cheese. The pizza came out in less than 10 minutes. Pretty quick for sicilian so I'm guessing the crust is made ahead of time. It seemed that toppings are then added and heated up since it wasn't very hot and had cold spots throughout the crust. By the time the waitress made it back to check, we were done and brought the rest home. In our opinion, we've had better pizza in the area. We normally don't judge a place by the first visit so will try it again. Just won't get the sicilian.

    • Value
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Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 151 reviews

Reviewed 6 August 2017 via mobile

I have been to this restaurant several times and every time it has met or exceeded my expectations. I'm sure that you will never get a 100% approval rating however most of the negative reviews I read were obviously written by their local competition simply to provoke doubt. I live in both NY and PA and have been to this restaurant about 6 times. The owner came out twice and was a very humble man who takes a lot of pride in his restaurant and food. Rightfully so the food is delicious. I asked about the dipping balsamic vinegar that came with one of the orders, the waitress didn't know and said she would ask, he came out and explained to me that it was aged and that he usually goes to NYC to pick up some of his essential ingredients. I have lived in NY my whole life and more importantly I'm Italian. The quality of this restaurants food is by far superior to anything I have eaten in this area. Manhattan quality! Do yourself a favor don't skip this one if you're in the mood for Italian, all the other place reminded me of frozen food that was microwaved.

2  Thank josephdarrigo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2017 via mobile

We visited Momentos on a weekend vacation in the Poconos with friends. The food and service were both excellent. Chef Nicola came around to all the tables and spent some time with us. He invited us into the kitchen to see the home pasta being made! Can't say enough good things about the great experience!

1  Thank Chet Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2017

My Favorite Italian Restaurant. Hubby usually has the specials I stick to pasta dishes. Great service and atmosphere.

    • Value
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Thank food-guru-107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2017

We are new to this area from NYC where restaurants are plenty, so now finding a good restaurant that we can spend our money. We have visited this restaurant twice now and have very mixed reviews. They have two sides of the restaurant so, something for everyone, casual dining and more full service or upscale. Our first visit we sat on the more upscale side to get some quiet conversation and enjoy a nice meal. The second time was today and we were coming home from a 12 hour day of travel and wanted some good hot food and decided to order take out.

First visit was a good experience. Place is clean, staff was nice and the food was good. We had a good meal and thought, great, we have found our spot to call home. Given this experience, we decided to try the take out and have to say, this experience fell short.

The second visit, we called 30 minutes before arriving home and ordered a steak sandwich and baked Ziti. Being tired from travel we were so looking forward to trying more of the good food we had in the first visit. We were told 20 minutes it would be ready. We arrived 25 minutes after that call in order to learn that the order they took was only the sandwich and they did not have the Ziti on the order. Asking how long it would take we were told it would be a while as they were busy. Well, upon review the restaurant was less than 1/2 full and employees in front were standing around. Okay, so my wife is now without a meal as she is vegetarian and cannot eat the steak sandwich. Being tired and not wanting to wait for an indefinite time, I decided to just pay for the sandwich and leave and we would figure out what we would get my wife. After paying the young lady stated she was going to get my sandwich. After a few minutes she returned and was at the register with no sandwich and said nothing to me. After a few more minutes I asked where my sandwich was and she pointed to the oven as it was in. This was now 33 minutes after I placed the order, which I shared with her to be told "sorry'. So, now not only am I not getting what I ordered, I am waiting on the one thing they did get as my order. As I am about to ask for my money back, I was handed my order and told to have a great day, which at this point is topped off with a bad experience.

Having owned and operated restaurants for many years, let me tell you hope this should have been handled. The important part here is not that they messed up the order, it's how they handled it. A person is hungry and did not get a meal, now has to figure out something else, so sorry and have a great day don't get it done. This restaurant also delivers, so here is what they should have done.

"We are so sorry for the mistake, we are placing the order in right away and we will take you address down and deliver it to you the minute it is done!" That's right, we didn't want a free meal, we wanted to eat and that offer would have made me a loyal fan forever! These moments are call "Moments of Truth" and they make all the difference. Today's insides will tell you it's about the experience!

So, as we stated, we are on the fence as to will we ever return or not, but in fairness here are the good and bad.

Good... the food we have had to date has been very good. Great flavor and many choices on the menu. The pricing is reasonable and good value for the quality.

Bad... the service the first trip was okay and friendly but not over the top at all. The second trip it was not good at all as many were standing around, I was clearly not happy and nobody seemed to care or offer a solution, the issue was just mine.

So, as the title states, they are halfway there. Good food and okay service with not problem solving for the customers. Many more in the area to try before I donate any more money here.

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    • Food
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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