Stay: 2 nights / 3 adults, 3 children
Room: Desert Room
Check In Process
We arrived at 3:30. Check-in starts at 4pm and we were in the room by 4:30. Not bad at all.
Room was basic and clean and suited our needs. However, things did not stay that way.
Room Service was not adequate in the slightest. The towels we left on the floor (standard, to indicate that we required fresh towels) were folded up and put back.
The trash can was not emptied, coffee and cups not restocked.
Worst of all, my nephew had a nose bleed on the comforter, so we left it visible so it could be changed and the bed was just re-made. I found this issue to be most appalling of all.
I called housekeeping, no answer. I called the front desk, no answer, so I had to go down personally to discuss the situation. The front desk gave me coffee and advised that housekeeping would address the situation.
They duly arrived and changed the bedding and emptied the trash but would be back with towels and cups. They never came back. This was particularly shoddy in my mind, especially since this was from a complaint.
Fresh and clean look, good menu and good food. No complaints here.
Decor was nice and the food was good. However, it took 45 minutes to get our food. After 30 minutes, I questioned the server as to why it was taking so long to get the appetizers (cup on Chilli and a cheese flatbread) and was told that it was assumed we wanted all the food together. Who eats appetizers and entrees at the same time?
Not impressed with the service here.
We entered the park at 9:30 (as it opens). We managed to secure a table and we stayed there until 5pm.
The kids (and adults) had a blast. So much for all to do. Cannot question the variety of attractions.
There were lifeguards everywhere, which also makes you feel very reassured.
In summary, it is such a shame that we had a couple of bad experiences. Overall the resort does a great job, but I’m sorry, the whole room service thing grinds me very badly. This was just simply a horrid aspect of our trip.
Would I go again? Probably, as I hope this was just a one off, but it will always be something I will look out for again.
Kalahari Overall Rating: 3/5
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