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All reviewsservice dogyoung ladiesacross the streetlong termfull kitchenstayed here for nightsnice staychecking inbed was comfortableesatiffanydeskssystemsmallkitchenetteturnpikephiladelphia
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Reviewed 28 June 2017

One of the Staff members at front desk gave poor customer service, rude and cocky. Just another reason I won't visit any Extended Stay Hotel Location. Don't recommend this hotel to anyone unless they wanted to be treated with disrespect.

  • Stayed: June 2017, travelled as a couple
    • Service
Thank Tatiana V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this reviewResponded 29 June 2017

Tatiana, first of all, we apologize for the behavior of one of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2017 via mobile

Unclean rooms, unclean toilets, the kitchen vessels( which are only provided on request) are dirty, I didn't feel like doing any cooking there. No coffee or tea packets in the room, breakfast is only a packet of Oats kept in the reception area.

But the location is good, it's next to dunkin doughnuts, Starbucks & subway, the mall is closeby. So it's better to have food from outside rather than attempting anything in the kitchen.

Extended Stay at Plymouth meeting in Philadelphia is not the one that I would recommend.

Stayed: May 2017, travelled on business
Thank Prashanth3004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this reviewResponded 26 June 2017

Prashanth, thank you for sharing your feedback. Please accept our apologies for the cleanliness issues you experienced during your stay and regret the inconvenience caused. I will share your feedback with the housekeeping and breakfast teams in an effort to improve our future guest experiences. We hope to have another opportunity to make it up to you on your next visit.

Sincerely,
General Manager

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Reviewed 21 June 2017

Everyone in our group had a complaint....from yellow stains on there bed sheets to half drank bottles of soft drinks on there might stand while entering room in check in. Sinks wouldn't drain in the facility it was a horrible stay we roughed it out until a room was available next door at the Springfield Marriott.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank tylermU8194UN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this reviewResponded 22 June 2017

Thank you for your evaluation. We sincerely apologize for failing to provide you and your group with clean and comfortable accommodations. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. We will address this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that it does not happen again. We hope you will consider giving us another opportunity to make a better impression in the future.

Sincerely,
General Manager





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Reviewed 19 June 2017

If you're looking to stay a hotel in the greater Philadelphia area, avoid Extended Stay America in the Plymouth Meeting area near Conshohoken. Listing unavailable rooms, broken doors to hotel rooms which prevented closing & locking, rude & incompetent front desk staff member.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank robertiang916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this reviewResponded 21 June 2017

Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback.

Sincerely,
General Manager

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Reviewed 18 June 2017

I like ESA, as you have a place for food, etc. I have never had a bad stay at an ESA. I was there only one night, but it was comfortable, and very convenient. It was just off the turnpike, and, did not cost me any turnpike fees to get to and from. I judge hotels by the showers, and this was only average. The rest of the room was very comfortable and clean. Staff was very polite, friendly, well trained, and enthusiastic.

  • Stayed: June 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Paulnancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this reviewResponded 20 June 2017

Thank you for sharing your experience with us. We are so pleased you had a great stay at Extended Stay America - Philadelphia - Plymouth Meeting. We truly appreciate your kind comments regarding our ideal location, courteous associates, and comfortable suites. We look forward to welcoming you back soon.

Sincerely,
General Manager

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