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Reviews (4,695)
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Reviewed 5 April 2018

we luved staying at the william penn, is truly a treasure...the staff was great, luved the bars and restaurants inside the hotel; it is also a great location right in the heart of downtown pittsburgh; just a beautiful old world building, the chandeliers and just amazing inside the hotel! ~ just a sparkling spectacular array of crystal brilliance to behold...luved it!...we really did not even want to leave the hotel!...to cold outside...lols...

  • Stayed: April 2018, travelled with friends
    • Value
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    • Sleep Quality
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Review collected in partnership with Omni Hotels & Resorts
Thank jean marie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WmPenn, Manager at Omni William Penn Hotel, responded to this reviewResponded 9 April 2018

Thank you for such wonderful comments. Hope you will hurry back and stay a little longer!!

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Reviewed 4 April 2018 via mobile

I have stayed here numerous times in the past and I have always enjoyed my stay. The hotel lobby is really beautiful and the dining service is fantastic. The rooms, unfortunately are very dated though. They are cramped and the bathrooms are badly designed. Wi-Fi in the rooms costs 9.95 a day which is unbelievable in this day and age. My mother was on my most recent stay here and had to leave her room twice in the middle of the night due to issues with the room. I understand this happens and she was changed to a suite but it was 4am so she didn't get to enjoy it. She was given a complimentary breakfast for her troubles. I had booked four rooms for this trip. Breakfast was all they could do for her after a sleepless night. I come to Pittsburgh regularly and I have to say I am very disappointed with the customer service. One shouldn't pay for a sleepless night and this should have been offered immediately. This could be a wonderful hotel with a bit of updating and a review of how they value their guests. Free WiFi and a basic understanding of customer service and it will improve drastically.

Stayed: April 2018, travelled with family
1  Thank Jdoggymac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WmPenn, Manager at Omni William Penn Hotel, responded to this reviewResponded 6 April 2018

Thank you for sharing your recent experience. We value guest feedback and will address your comments with our associates. We pride ourselves in our commitment to excellence, and are disappointed we let you down. We hope to have another opportunity to have you as our guest when you next visit Pittsburgh.

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Reviewed 4 April 2018

Doesn’t live up to the name. The lobby is beautiful until you start looking around and you see the ceiling with water damage and cardboard covering holes. Had upgraded our room selection online but when we entered the room there was a distinct odor of either mold or smoke, had to a request to different room which required yet another upgrade .Ordered room service coffee to be delivered between 715 and 730 never arrived even after three phone calls. I attended a hockey game on Saturday evening, came back to the hotel to grab a bite to eat in their restaurant. It was very busy as again it was a hockey weekend, and the restaurant refused to serve food at one of the tables that was literally 10 feet away from their designated serving area in the lobby area. The only thing separating the two areas was the tile walkway.

  • Stayed: March 2018, travelled as a couple
    • Value
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Review collected in partnership with Omni Hotels & Resorts
1  Thank mary l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WmPenn, Manager at Omni William Penn Hotel, responded to this reviewResponded 5 April 2018

Mary, thank you for your feedback. We apologize for the disappointing experience you had. We value your input and are addressing your comments with our associates. Our goal is to exceed our guests' expectations through a commitment to excellence in service, product and hospitality. We hope to have another opportunity to welcome you back in the near future.

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Reviewed 3 April 2018

I really enjoyed staying few days in Omni Hotel in Pittsburgh. The hotel and the rooms were very clean. food in the restaurants was really delicious and the staff very helpfull. I can recomend the hotel wihout a doubt.

  • Stayed: March 2018, travelled on business
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank 411marcinp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WmPenn, Manager at Omni William Penn Hotel, responded to this reviewResponded 5 April 2018

Thanks for sharing your recent experience with us! Hope to see you again soon!

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Reviewed 2 April 2018

Great Stay and Experience at this hotel. Rooms are great and cleanliness was excellent. Staff very helpful. Location of hotel is great. I would recommend this hotel for a business trip or fun. Pittsburgh is a great place to visit.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank loraf441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WmPenn, Manager at Omni William Penn Hotel, responded to this reviewResponded 4 April 2018

Many thanks for your very kind words! So glad you enjoyed your visit and we hope you'll come back soon!

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