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“Not as Expected”

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Omni William Penn Hotel
Ranked #5 of 68 Hotels in Pittsburgh
Certificate of Excellence
Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not as Expected”
1 of 5 bubbles Reviewed 5 March 2012

I chose the Omni William Penn based on trip advisor reviews and my past stays at Omni Hotels in other cities. I was traveling with my daughter for a music audition at CMU. This ended up being the worst hotel we stayed at for all of our audition stays. The room was hot and stuffy and when I called the desk to ask about climate control they told me to open a window. Several of the outlets did not work, including the one to charge electronics. The lighting was terrible - very dark in the room. We were left with about 1/4 of a roll of tp and no extra roll. I had upgraded to a premium room and when I checked in I was told this entire floor was for their "select" guests. What a surprise when we were awakened around midnight to a barrage of groans, moans, banging on the headboard, and yelps of "yes". A wild sex orgy was going on in the room next door. I debated about calling the front desk but feared by the time they came and found the room it might be over, and worse yet I did not relish the thought of opening my door to security in my nightgown at this hour. So I snuck out in to the hall and found the room number. In the hall it was so loud it was frightening!!! I called the room and told them they were disrupting us and the out of breath woman said ok thanks. It continued for some time. At this point it did not matter as we were more than wide awake and couldn't resume sleep. This was such an important stay and sleep was essential for a music audition the following morning. I have never in my life been so disappointed with a hotel. Think twice before you choose the Omni William Penn!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank ladybug1057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, 15 March 2012
Thank you for the valuable time that you took to write and share your recent experience at our hotel. It is only through constructive feedback from our valued guests that we are able to improve our product and service. We would like to extend our deepest apologies that you were not satisfied with your room on this stay. We are happy to report that we are currently in the middle of a multi-million dollar room renovation that will offer a brand new look to our guest rooms, with brighter vibrant colors, and numerous amenities. This renovation is slated to be completed in early May, and we are hopeful that you will return to experience our new look and product.

With regard to the noise issues in the adjacent room, we apologize that this prevented you and your daughter from obtaining a restful night’s sleep. The well being of all of our guests is first and foremost to us, and we address any noise complaint immediately. Our professional security officers are trained to respond to any situation, and would have certainly done so in this instance. Again, we apologize that this impacted your stay with us, and we are hopeful that you will provide us with the opportunity to be your hotel of choice when your travels once again bring you to Pittsburgh. The Omni William Penn consistently ranks among the highest in guest satisfaction within Omni Hotels, and we are very disappointed when we do not meet the expectations of our guests. Thank you again for the candid feedback, and we look forward to the opportunity to show you that we can not only meet, but exceed your expectations on your next stay.
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3,781 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (382)
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Victoria, Minnesota
Level Contributor
135 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 2 March 2012

Hotels can be measured by the little things that they do right. For example, the little convenience store off the lobby is open until 10pm. Too many times ive stayed at hotels where this is closed when the sun goes down. The cleaning ladies are genuinely friendly, not just because they've been ordered to. You get the sense that the staff is glad that you are there.

No complaints, everything went well. Had a nice steak in the restaurant for dinner and an exceptional lunch.

I'm not a big fan of the OMNI chain but would make an exception the next time i'm in Pittsburgh. Paid around 130 for a nice sized room with two DBs.

Room Tip: Being an older hotel the rooms seem to all be convenient to the elevator core. No long hikes. Mornin...
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Midnightdiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, 15 March 2012
Thank you for your kind review of The Omni William Penn. We are thrilled to know that the little touches helped us to exceed your expectations. We will look forward to welcoming you back the next time you are in Pittsburgh.
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Philadelphia, Pennsylvania
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 27 February 2012

Trying to run a hotel in such an old building has its challenges but staff from door to floor is top rate. Two gret bars and restaurants . Prompt service

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank primagerm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Albans, West Virginia
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 26 February 2012

I have stayed here several times for business and the place is always top-notch. Great food at the bar and restaurant. The place is a little pricey but it is very reliable. I like the location because almost the entire business district is within walking distance so you don't have to worry about catching a cab.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jer17842
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, 28 February 2012
Thank you for your loyal patronage to The Omni William Penn and for your complimentary review. It has been our pleasure to provide you with top-notch accommodations and we will look forward to your next visit.
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Johnstown, Pennsylvania
Level Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

We have stayed in the past here for shows and sporting events. This past time nothing has changed. Room rate reasonable for downtown proximity to everything. 189 king plus tax. Downstairs you will find a Starbucks, beautiful dining area, usually live music or good music playing in the background. Helpful staff from curb to the room. I don't think I would stay somewhere else. Beds were comfortable, pillows as well, room equipped with fridge, and updated electronics. It's nice to see a place so beautiful still exists, don't miss out!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Iwillnfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, 28 February 2012
Thank you for your glowing review of The Omni William Penn. We are delighted that you have enjoyed your stays with us and we thank you for your loyalty to our hotel. We will look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni William Penn Hotel

Property: Omni William Penn Hotel
Address: 530 William Penn Place, Pittsburgh, PA 15219-1820
Phone Number:
Region: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Pittsburgh
#2 Business Hotel in Pittsburgh
#2 Romantic Hotel in Pittsburgh
#3 Luxury Hotel in Pittsburgh
Price range (per night): $218 - $534
Hotel Class:4 star — Omni William Penn Hotel 4*
Number of rooms: 597
Official Description (provided by the hotel):
This classic downtown hotel, known as the "Grand Dame" of Pittsburgh, has defined history and elegance since its opening in 1916. A recent multi-million dollar renovation modernized this property to meet the needs of today's traveler. This luxury property is known for its outstanding service, guest room accommodation, award-winning dining and its city center location. The Omni William Penn is situated in the heart of downtown with easy access to sporting, culture, shopping and dining. ... more   less 
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Also Known As:
Omni Hotel Pittsburgh
Omni Pittsburgh
Pittsburgh Omni

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