First and foremost, this is supposed to be a family friendly campground. My well behaved/ closely monitored children were treated like they were diseased by the staff. They treat some customer's dogs better. I feel that we were constantly being watched by the owner Deb, her henchmen, and other long term campers who are regulars. I completely understand being observed to some degree, to maintain a safe environment that's conducive to all the campers, but cut me a break. Her staff member that drove in the red pick up work truck and a staff member in a golf cart were breaking the 5mph speed limit rule putting my children at risk. They repeated that rule with conviction several times at check in. Please let your staff know that rule should be expected of them as well. The owner is automatically stand offish and defensive if you voice a concern about anything. Has she not had any guidance about customer service? I've read several reviews and her responses are horrendous. A good business woman would apologize and offer to look into customer's concerns and address them. Especially if they are reasonable.
On to the positive. The grounds/facilities are immaculate and well kept. Besides the staff driving recklessly, we felt very safe here!
I understand that they are trying to have a certain standard for their business but they should not treat well mannered, rule abiding customers, who are paying the same as everyone else like they are scum.
We plan on returning but with the hopes that the staff could learn to be more friendly. If not we will ignore them :-)
- Also Known As:
- Mount Pocono Campground Hotel Mount Pocono