We had made reservations for a king size suite with a roll away bed to accomodate our family of five. Upon arrival we learned that the roll away bed is not even an option at that location even though it is listed on the website. The website does warn you there is no guarantee that one would be available so we were taking our chances. Five people, one bed and one pull out couch made for VERY close quarters. Once the couch is pulled out there is almost no floor space and you need to crawl over and around things to reach the doors. The room was nice, clean and had updated decor. Our view was of the tollbooths so the truck noise was pretty constant but could be drowned out with the noisy a/c unit. The a/c vent could not be moved so it blew directly on the bed. Our room was not equipped with the correct amount of sheets or pillows but housekeeping did finally bring them after a couple of hours. The breakfast was good but understaffed so everything was running out ALL the time. One staff member was in charge if the entire thing and it was not a one person job. The front desk often was empty as they were "assisting other guests" which also included the front desk person emptying the garbage. Clearly the hotel needs more staff. The pool is quite small (very misleading pic on the website) but clean and nice. Overall for the $ I expected a larger room and slightly better service but it wasn't too bad.
- Official Description (provided by the hotel):
- The SpringHill Suites has been open since 2001, the rooms are Studio Suites with a small sitting area, including a pullout sofa. Each room has cooler refrigerator, microwave, sink, complimentary internet, and desk area. The SpringHill Suites is centrally located in Monroeville, close to shopping and lots of dining options. Only 12 miles from downtown Pittsburgh and has easy access to the turnpike and the parkway. ... more less
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- Also Known As:
- Springhill Suites Monroeville Hotel Monroeville
- Monroeville Springhill Suites