We booked online with the specification of a roll in shower, when we arrived our room was not as requested and confirmed via email. They didn't care that it was the incorrect room, the staff was changing and they were too interested in leaving to help. They said they only had one roll in room and it had been filled. I asked if they had another hotel and they finally agreed to check after grumbling. The new staff member called around and couldn't find one. They finally agreed to take a small portion off the stay. This hotel is very unfriendly and unhelpful. We were never told any information such as when breakfast was, where the ice machine was located, etc. We decided to take the handicapped room with a larger bathroom so we could at least do a sponge bath. She couldn't even answer if the bed linens were hypoallergenic. I unpacked and settled in because it was already midnight since this all took so long. Then I went in the bathroom and you could tell it hadn't been cleaned, toilet dirty, dirty wash clothes and the light didn't work. I called the front desk and she was completely helpless and said there was no one to fix the light and was unapologetic about the state of the bathroom. We definitely won't be staying at a Springhill Suites if this is the horrible quality we can expect.
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- Also Known As:
- Springhill Suites Monroeville Hotel Monroeville
- Monroeville Springhill Suites