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“Horrible Service and Not Handicap Friendly”

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SpringHill Suites Pittsburgh Monroeville
Ranked #6 of 12 Hotels in Monroeville
Certificate of Excellence
Reviewed 17 May 2015 via mobile

We booked online with the specification of a roll in shower, when we arrived our room was not as requested and confirmed via email. They didn't care that it was the incorrect room, the staff was changing and they were too interested in leaving to help. They said they only had one roll in room and it had been filled. I asked if they had another hotel and they finally agreed to check after grumbling. The new staff member called around and couldn't find one. They finally agreed to take a small portion off the stay. This hotel is very unfriendly and unhelpful. We were never told any information such as when breakfast was, where the ice machine was located, etc. We decided to take the handicapped room with a larger bathroom so we could at least do a sponge bath. She couldn't even answer if the bed linens were hypoallergenic. I unpacked and settled in because it was already midnight since this all took so long. Then I went in the bathroom and you could tell it hadn't been cleaned, toilet dirty, dirty wash clothes and the light didn't work. I called the front desk and she was completely helpless and said there was no one to fix the light and was unapologetic about the state of the bathroom. We definitely won't be staying at a Springhill Suites if this is the horrible quality we can expect.

Stayed: May 2015
Thank Greenenigma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee M, Manager at SpringHill Suites Pittsburgh Monroeville, responded to this reviewResponded 19 May 2015

I am terribly sorry that your request for a roll in shower room was not accomodated and the staff was not as responsive to the issue as they should have been. I appreciate your feedback on the problems that you encountered, and I intend to use this to train our employees on how to better serve our guests. Once again, I apologize for your inconveniences during your check in and stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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95 - 99 of 237 reviews

Reviewed 20 April 2015

One of the things you come to expect from a Marriott property is the consistency you can find from property to property. This hotel was nothing special, but the price was good, it was close to my office in Monroeville, the bed was comfortable, the sheets were clean, the room was clean, they had nice Paul Mitchell bath products, and free breakfast.

The food is never anything special. And I will say the coffee was simply awful.

But overall it was all good and I have no real complaints. The lady who checked me in was friendly and helpful. And I was in and out quickly.

Room Tip: away from elevator
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  • Stayed: April 2015, travelled on business
    • Value
    • Cleanliness
    • Service
Thank JJBlondie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2015

Stayed here with the family while coming through on a road trip. No reservation, able to give us a nice double bed room at very good price. Room was very clean, comfortable and accommodating for having 2 little ones. Breakfast was ok at best in the morning, a slight step above continental but not very fresh. Staff very friendly, would stay again in a similar situation.

Stayed: April 2015, travelled with family
Thank djroose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2015

We needed a place to stay that would be right off the turnpike and also have options for places to eat. After some research we chose this hotel. The check in was easy, staff very friendly. We had a king room with a pull out sofa for our daughter. The room was clean - but we did not care for the layout with the sofa bed open. Once open you cannot access the door to leave the room or get to the desk or coffee pot area. The bed opens up to the dresser with the TV on it and you are blocked in. They should hang the TV on the wall and move the dresser to allow a walk-way. Bed was comfortable. You could hear a little traffic from the turn pike but that did not bother me at all. We didn't hear any noise from adjoining rooms which was nice. The breakfast in the morning had many options which was nice - including gluten free oatmeal which was a surprise for someone with celiacs who is used to not having any options other than an apple or yogurt at a hotel breakfast. Right off the main strip with all sorts of retail and restaurant options. Would stay here again.

  • Stayed: April 2015, travelled with family
    • Value
    • Location
    • Service
1  Thank grmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2015

The hotel was clean and well maintained. The rooms were nice, spacious and comfortable. The hotel offers a pool but no hot tub which was a bit of a let down. Access to free wifi and buffet breakfast was included. Coffee was terrible especially when you are used to Canadian coffee served up at Tim's or McDonald's. Make sure that you have a credit card with the full amount of your stay available or you will not be able to check in! We were given contradictory info when we booked the hotel but found out the hard way when we got there. They won't accept debit up front or cash. We arrived as a large group at midnight and they only had one staff member to check everyone in, it took far too long. They had informed us that they would make sure that at least two staff members would be available to help us upon arrival. Once checked in we had a very pleasant stay.

Room Tip: We had a room at the front of the hotel overlooking the parking lot across the street, no noise issu...
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  • Stayed: February 2015, travelled with family
    • Value
    • Cleanliness
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Thank KLR474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Pittsburgh Monroeville

Address: 122 Daugherty Dr, Monroeville, PA 15146-2710
Region: United States > Pennsylvania > Monroeville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Monroeville
Price Range: $119 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Pittsburgh Monroeville 3*
Number of rooms: 86
Reservation Options:
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Also Known As:
Springhill Suites Monroeville Hotel Monroeville
Monroeville Springhill Suites

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