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“Good location average hotel” 3 of 5 bubbles
Review of Comfort Inn Lancaster - Rockvale Outlets

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Comfort Inn Lancaster - Rockvale Outlets
Ranked #15 of 38 Hotels in Lancaster
Certificate of Excellence
NJ Shore
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Good location average hotel”
3 of 5 bubbles Reviewed 11 May 2012

The good: location is right in outlets and nearby attractions. Cookies in the afternoon were a nice touch, bedding soft and comfortable. Breakfast was average and what is expected from hotel breakfast. More fruit would be nice. Pancake maker was fun.

The bad: cleanliness of bathroom is questinable. We found tiny hairs all over the sink from the last guest shaving. Very gross. The air conditiner was not very cold but we called about it and it was fixed. The internet wifi was very slow. The outside door was broken and I often found it propped open, which is a great security concern if you ask me. i am not sure if guests or staff propped open, but either way there was a broken door that was not fixed.


I'm torn as to whether I would stay here again or not. The location can't be beat, but it was not an exceptional experience.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank NJprofessional
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review, 28 June 2012
Dear NJprofessional,

Thank you very much for taking the time to write your comments. Kindly accept our sincerest apology for the inconvenience caused. I truly value the comments as this gives us the opportunity of improving what we can offer to improve your stay. We will address these points and I hope when you return you will see the improvements made.

Thank you again for your review.

Sincerely,
Bon V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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407 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 3 May 2012 via mobile

Price reasonable. Very clean. Nearby outlets but didn't find any great deals.

  • Stayed April 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SimmJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Longboat Key
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 14 April 2012

This Holiday Inn Express is extremely well located for visitors to the Pennsylvania Dutch country of Lancaster, Pa. It has everything you would love for a weekend, a week or a month's stay. Theater, factory outlets, delicious food, many restaurants, historical sites and the beautiful culture of the Amish and Menonites. Most important, John the Manager, and his staff at this Holiday Inn Express welcome you and treat you like members of a happy family. The rooms are spacious, comfortable and especially clean. Recent additions of new beds, carpeting and flat screen TV's enhance the comfort of each room. The common areas are also very clean and well maintained. The breakfast area in particular, gives you a strong sense of warmth and friendliness. Lillie, provide a diverse array of breakfast options with a smile and welcoming attitude, to start your day. We know you will enjoy your stay, as we have for the past 5 years.

Room Tip: All the rooms are comparable and comfortable on both floors of the hotel. There is a self-serve was...
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Murray B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suffern, New York
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 28 March 2012

I had to make a quick trip to Bird-in-Hand to pick up a piece of furniture at Peaceful Valley so I used this opportunity to go see Jonah at Sound and Sight. Holiday Inn Express is only 2 miles away, in the Rockvale Outlet complex, along with numerous restaurants and fastfood establishments. As it turned out, I was given the very same room I was assigned in December - possibly because I ask for something with easy access so I don't have to walk far. I was able to park right outside my window which made me feel secure with my blanket chest in my car! I'm not suggesting it is a bad neighborhood (far from it) but I like to be able to see my car. Everything was immaculate in the room and the bed was very comfortable. The televison had many channels and extras. A free breakfast is offered between 6:30-10:30am with many tasty options. All this being said, the most important reason for staying is because Chick-fil-A is across the street!

Room Tip: Both time I stayed in Room 166 which is in the rear of the building, its quiet and close to the exit...
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  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank amhoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Young, Australia
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 28 March 2012

We have stayed at the HIE Lancaster-Rockvale Outlets a couple of years ago. The hotel is showing its age in some areas but the operators have maintained the property well and everything works as it should. Our room was in good condition and the bed comfortable. The bed, carpets are reasonably new with only the bathroom looking a little tired.

We chose the HIE because of the convenience to the Rockvale and Tanger Outlets plus the attractions around the are that are so close like the Strasburg Railway and the Amish attractions.

We would recommend anyone looking for a convenient hotel to the Outlets for shopping or the Amish attractions to look to this hotel.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SCDC2620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Lancaster - Rockvale Outlets

Property: Comfort Inn Lancaster - Rockvale Outlets
Address: 24 S Willowdale Dr, Lancaster, PA 17602-1470 (Formerly Holiday Inn Express Lancaster - Rockvale Outlets)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Lancaster
Price range (per night): $118 - $230
Hotel Class:2.5 star — Comfort Inn Lancaster - Rockvale Outlets 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
We are the closet Comfort Inn to the Greenfield Corp. We are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 90 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. ... more   less 
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Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn

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