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Inn of King of Prussia(King of Prussia)
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Reviews (1,201)
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574
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Reviewed 31 March 2018

spacious room and suite is great for a couple with different sleeping hours bedding was great food was great the service in the area was bad room wassecure needing a room key to access our floor felt very safe in this area

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank dknott45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePhillyVF, General Manager at DoubleTree by Hilton Hotel Philadelphia - Valley Forge, responded to this reviewResponded 2 April 2018

Thank you for your review. We understand how important it is to have quality rest while traveling, and we are proud that our accommodations were divine. We look forward to welcoming you again at the Double Tree by Hilton Hotel Philadelphia – Valley Forge. Robert Kisker Regional Director & General Manager robert.kisker@hilton.com

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Reviewed 31 March 2018

The room was wonderfully kept and very clean. The bathroom was a good size and also very clean. The staff was welcoming and very helpful during the entire stay. The beds were extremely comfortable as well.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank Sierra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePhillyVF, General Manager at DoubleTree by Hilton Hotel Philadelphia - Valley Forge, responded to this reviewResponded 2 April 2018

Sierra, we are delighted to have had you stay with us at the Double Tree by Hilton Hotel Philadelphia – Valley Forge! Reading that you enjoyed the clean and comfortable accommodations in your guest room has made us happy, as this is the experience we want you to have. We would be thrilled if you would stay with us again and look forward to welcoming you back. Robert Kisker Regional Director & General Manager robert.kisker@hilton.com

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Reviewed 31 March 2018

Overall a nice hotel but the rooms could use a little upgrade.the pipes gurgle and the bathroom in the junior suite is awfully small. The restaurant is good with very attentive service and a good breakfast buffet. The biggest negative is they allow the smoking guests to loiter TOO CLOSE to the entrance which can create a smoke cloud around the doors which also filters into the lobby. Senior management is excellent and the front desk staff very helpful.

Room Tip: Hilton HHonors best.
  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Geoffrey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePhillyVF, General Manager at DoubleTree by Hilton Hotel Philadelphia - Valley Forge, responded to this reviewResponded 2 April 2018

We’re glad to hear you enjoyed so many aspects of your trip, including our cuisine and customer service. I will be sure to share your comments with the team, so they know how much their stellar service means to our guests. Your feedback is greatly appreciated, and we look forward to welcoming you back to the Double Tree by Hilton Hotel Philadelphia – Valley Forge. Robert Kisker Regional Director & General Manager robert.kisker@hilton.com

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Reviewed 24 March 2018

As a frequent business traveler to the area, this has been my go-to King of Prussia hotel for a few years now.
-It is a full service hotel
-The staff is really nice
-The rooms are clean and well-kept.
-I always get my cookie, water, and newspaper with a friendly face at the front desk.
-Covered parking is available for those snowy/rainy days
-There is good breakfast restaurant, and a restaurant/bar that is good for dinner and drinks.
-There is also a basic gym, which usually seems empty enough to get a good work out in.

A few challenges...
-The rooms could use a top to bottom refresh, but overall it is still ok.
-The HVAC always seems louder than it needs to be.
-The elevators seem a bit fragile... one has been out of service on my last few visits.


Now, the bad communication... I recently visited after a winter storm. The storm was on Friday and knocked out power. My check in was scheduled for Sunday night. I showed up on Sunday at 11pm to a dark building because it had suffered a blackout. Two guys with a flashlight came out when they saw my car pull up and told me what happened. I was very disappointed that I did not get a courtesy phone call or an email from Hilton about the blackout so I could make other arrangements earlier in the evening. I spent the next 45 minutes on my phone in an empty King of Prussia mall parking lot trying to find alternate accommodations. Anyways, even after the power came back on two days later, no one reached out saying sorry... I expected more, but perhaps I held management to too high a standard.

Room Tip: All the rooms seem very uniform and consistent. Some can be very far from the elevator.
  • Stayed: March 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Sunapee2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePhillyVF, General Manager at DoubleTree by Hilton Hotel Philadelphia - Valley Forge, responded to this reviewResponded 26 March 2018

Thank you for your feedback and sharing all the highlights that made your time with us so positive, as well as some areas that could have gone more smoothly. Your patience and understanding were greatly appreciated, as this situation is not a typical occurrence at our property. Should your travels bring you back to the area, we hope to have the opportunity to improve upon your experience. Robert Kisker Regional Director & General Manager robert.kisker@hilton.com

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Reviewed 24 March 2018 via mobile

Service staff was superb from check-in (Marcos) to shuttle driver (Smiley). Nice location and well maintained property. Room was large, nice decor, comfy bed. Meeting room and food service was better than most I have experienced at other places. Will return to this hotel when in the area again.

Stayed: March 2018, travelled on business
Thank KD17201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePhillyVF, General Manager at DoubleTree by Hilton Hotel Philadelphia - Valley Forge, responded to this reviewResponded 26 March 2018

We loved having you stay with us and appreciate your rating and recommendation. Our team is always on hand to make you feel right at home, and we understand the need for restful sleep, clean and tidy spaces and a warm chocolate chip cookie upon check-in! Thank you for your patronage, and we look forward to your next visit at the Double Tree by Hilton Hotel Philadelphia – Valley Forge. Robert Kisker Regional Director & General Manager robert.kisker@hilton.com

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