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AU$169
Fully refundable before Sat, 1 June
No prepayment needed
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KrisFF
Australia

Average accommodations but great location

3.0 of 5 bubblesReviewed 19 Mar 2024
We had a one bedroom room with a balcony and great view. The bed was comfortable and the room had a very dated kitchen with a full size fridge. Unfortunately the shower had quite a bit of mould but the bathroom was otherwise ok and also had a washer and dryer within. We had many marks on the carpet in our room and burn marks from an iron. Considering the price we paid we did expect a bit better quality. The rooms are very dated. The location is awesome and the pool facilities are excellent. I will also mention the staff were helpful with great customer service.
Date of stay: June 2023
Trip type: Travelled with family
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, General Manager at Oaks The Entrance Waterfront Suites, responded to this review
Responded 19 Mar 2024
Dear KrisFF,

Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning the issues experienced during your stay and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience, we are taking action with our maintenance and housekeeping team to correct any shortfalls in our product and service delivery.

We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

Best regards,

Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,608)
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6 - 11 of 1,608 reviews
Reviewed 15 March 2024

Great position and comfortable accomodation. Close to many Dining options. The view is beautiful, enjoyed sitting out on balcony morning and night. I hope to go back again to enjoy another great stay.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank Donna W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, General Manager at Oaks The Entrance Waterfront Suites, responded to this reviewResponded 20 March 2024

Dear Donna W,


We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.



Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2024

We were very impressed with the warm and welcoming reception staff, Tasa went over and above when she learned it was my 70th birthday and made me feel very special. The room was recently refurbished and had a walk in shower, it was beautifully clean with a sensational view. We were within easy walking distance to all the cafes, restaurants, bars and shops, truly there was nothing we could fault and we will definitely be returning to this lovely resort. Highly recommended.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Anne P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, General Manager at Oaks The Entrance Waterfront Suites, responded to this reviewResponded 20 March 2024

Dear annepN3702sO,


We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.



Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2024

Great location, restaurants all around hotel

Great Pub, with good food also.....
Great Ocean views
Good fishing spot
Paddle boards and kayaks can be hired
Motor boats are also available near the Entrance Bridge
Great place for couples or family fun
The Entrance comes alive in Summer and on weekends :)

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank Kimrogo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, General Manager at Oaks The Entrance Waterfront Suites, responded to this reviewResponded 17 February 2024

Dear Kimrogo


We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.



Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2024

Very affordable,clean good size rooms.Pool needs upgrading but otherwise fantastic.Beds are nice & big & very comfortable. Great to have a lounge to sit on instead of having to sit on the bed. Kitchen small but enough with everything you need.
Great location

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank lilluz267588
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, General Manager at Oaks The Entrance Waterfront Suites, responded to this reviewResponded 17 February 2024

Dear lilluz267588


We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.



Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2024

Great location. Parking in council car park at rear of hotel and convenient. Check in desk were friendly and efficient. Rooms were comfortable but dated. Can be a bit noisy in summer if you have a pool facing room. Perfect for a weekend away. Eateries at your doorstep.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank shemmas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, General Manager at Oaks The Entrance Waterfront Suites, responded to this reviewResponded 6 February 2024

Dear shemmas,



Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.

Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.

We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

Thank you again for choosing to stay with us and for your time in sharing your feedback.


Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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