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Heartsea
Gosford, Australia

Read the reviews. I will never stay there again. Interesting how few recent reviews are still on other sites.

3.0 of 5 bubblesReviewed 21 Mar 2023
Clean Friendly staff until I met the manager. When I asked for disabled assistance with my bags he exploded at me telling me they dont do that and ended with dont argue with me because I will win. Many other reviews I have read have said similar things but they are mysteriously being removed from the sites. I have never been treated so rudely and will never stay there again.
Date of stay: February 2023
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charbonnier Motor Inn, General Manager at Charbonnier Motor Inn SIngleton, responded to this review
Responded 22 Mar 2023
Thanks Chris, it is flattering you want to mention us on 2 different review sites. The truth is you know no-one "exploded". Please ensure you don't lie on these forums, although you feel you need to air these lies in a public forum. FYI - here is the response we left on google from your first review.
At least we got a 3, normally from guests who feel it is ok to tell lies we get a 1.
Chris, thanks for the review however please ensure you are factual. You mentioned we dont do fresh fruit anymore which means this is not the first time you have stayed so your entire story is untrue to start from as you know what the facilities are. You provoked the interaction and when you didn't like what we were mentioning about things you continued to play the "poor me" card. At 9:50 you and your group were still talking in the restaurant breakfast area, which closes at 9. When asked you stated you needed help, however you had someone with you to help. Additionally you said you researched our property prior to booking and saw there is no access to rooms except the interior hallway. I never said anything about booking direct, I asked if you booked direct with us which you said you did. You kept escalating the argument to which I said I am not going to argue with you. We get many guest with disabilities stay and no-one ever complains or has an issues with our facilities, until you. You stated we dont do fresh fruit anymore which means you have stayed before and know what the property is like. Thanks for the feeling for our staff, ALL of my staff are very hard working and we all have mutual respect and all get along very well. When booking a place you need to remember, you choose us, we dont choose you and everything you have stated is not correct and you weren't argued with or yelled at, and I have three staff who can verify that. I walked away as you didn't want to see reason and we don't tolerate when guests get demanding and rude. As usual though, we do everything wrong and you are right.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Singleton Rose Cottages
      5.4 km from Charbonnier Motor Inn SIngleton
      View more hotels in Singleton
      Reviews (166)
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      Show reviews that mention
      All reviews dinner menu bangers and mash continental breakfast plenty of parking clean friendly staff schnitzel busy road highway side yogurt good size staff at reception hunter valley stay there again across the road motel roomy bonus
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      12 - 17 of 166 reviews
      Reviewed 25 January 2023

      I enjoyed staying here with a family member for over a week . The manager is very welcoming & professional & staff work together so well as a team a very friendly & helpful .
      The complimentary Breakfast in dining room was a nice surprise- the restaurant here was also very good quality yummy food - room service is available for dinner menu from 5 30 pm . Sheets & towels , good quality, the pool was great in a lovely setting & large backyard grounds , so peaceful- you can sit outside. You can walk to shops about 25 minutes away - tourist information & cafe 🍵 across the road , they are also very friendly & helpful there . . Convenience store very close & also 7 eleven within short walking distance. .
      Will be back …

      Date of stay: January 2023
      Trip type: Travelled with family
      Thank jaybee155
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 25 November 2022 via mobile

      Outside looks a simple but nice hotel.
      Inside has the reception, restaurant and 2 floors with 70 rooms
      The back rooms face to a nice garden with a litle pool for children. It was closed
      The front rooms face to a busy ave-road with trucks as it is the main road from coast to interior mines.
      Thos is the first hotel you meet entering the town.
      Exterior looks good.
      Interior is very old.
      Carpets are so old and it is hard to breath in thr room. Wall painting is as old as the rest. Mold can be seen in some parts. Air conductes are completely dirty. We found 2 cockroaches in our room.
      Old furniture remains still fine.
      Matress pass away long ago.
      Bed cover and sheets are fine.
      The worst: the manager.
      He is the receptionist,manager, gardener, breakfast cooker .... all in one. Of course he looks very tired, but also very agressive.
      We asked him for other rooms in the upper floor, the hotel almost empty, he started a chain of lies to avoid showing us another room.
      He was very rude.
      I asked for the manager. He was the manager. i asked for the complaint book, there was no book, I asked for the owners phone or email, he gave me the email of the webpage he reads everyday.
      We end phoning the police and magically he had more rooms.
      Next day we cancel the second room and moved to Quest (million times better with polite nice receptionist).
      The manager promised to send us the cancelation by email after booking.com gave its consent.
      Instead he charge the money and rise a complaint agains us arguing a misconduct.
      It is amazong he was so rude and agressive and then he acuse us of being "misconduct".
      As a tour leader guide 12 years working, 70 countries and thousands of hotels all over the world, I have never see such a bad person and recived such an agressive and bad treat.
      He threatened us and was unrespectful to my wife.
      I tried to find the contact of the owners but it us imposible. He seems to be in charge of everything and explains why he behaves so bad to customers.
      When I see more stars and good coments I wonder if they are fake.
      A fully renovation of the hotel, new manager, and more staff is in urgent need.

      Date of stay: November 2022
      Trip type: Travelled with friends
      3  Thank Kessss
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 9 November 2022

      Stayed for an overnight business trip and also ate at the restaurant. The entire place is very dated, including the restaurant.
      Staff at reception were not very friendly or welcoming.
      The rooms were clean and a good size and the bed was comfortable. I did find it to be quite noisy very early in the morning with people leaving thru an exit door that was constantly banging closed. Despite being on a busy highway I didnt notice any traffic noise however.
      There's plenty of free parking.
      Its not close to town on foot but its a short drive.
      The restaurant has a reasonable menu and the schnitzel we ordered was quite nice although the presentation on the plate wasn't the best. Pretty mediocre salad. The staff in here were very friendly but strangely they didn't have a charge back to room facility.

      Date of stay: November 2022
      Trip type: Travelled on business
      Thank AlliroseP
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 9 October 2022

      This hotel has been around for at least and could do with some TLC. Having said that, our deluxe queen was clean and comfortable and a good continental breakfast was a bonus. We had a very enjoyable meal in the restaurant which is very reasonably priced for the quality.

      Date of stay: October 2022
      • Trip type: Travelled with friends
        • Value
        • Location
        • Service
      Thank lemo2013
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 7 June 2022

      We (couple in early 70s) stayed one night mid trip from Bathurst north) in June 2022.

      Location and price point were fine. The room was roomy, clean and most adequate. Reception and attentiveness of staff were good.

      An internet search shows limited dining in Singleton, but there is no need to go elsewhere. The on-site restaurant deserved a bigger crowd. As other reviews have noted, the beef cheeks are to die for.

      Our room was highway side, but the traffic noise was a non-problem We skipped the motal continental brekkie to eat at the nearby visitor centre.

      Room tip: Ask for pool-side if traffic bothers you.
      Date of stay: June 2022
        • Location
        • Sleep Quality
        • Service
      Thank davidaburke51
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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