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Kylie V

Terrible

1.0 of 5 bubblesReviewed 2 Apr 2017via mobile
Very disappointed! The room was really horrible! I took one look and said no, not staying here! Returned room key immediately and requested money back! Guy at the bar said that shouldn't be a problem! Next day they charged $160 when we didn't even stay there or so much as use the toilet!! Such a rort!! Very bad customer service! Beware some rooms in this place are below standard and way overpriced.
Date of stay: April 2017
Trip type: Travelled as a couple
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Reviewed 2 April 2017

We were in a group of 27 and stayed for 2 nights. We had Rm 38.
The room was very old - the surface of the cabinetry was peeling off which summed up the state of the room. It seriously needs a renovation. Even small things such as no soap, no plug, dud light, only 1 coat hanger, wardrobe doors which did not fit.... etc. The bed was comfy.
And that was the best part of the place! We had dinner which was quickly served. It was a small portion of very rare steak, a few chips and some tired salad.

Breakfast on Day 1. In addition to our party there were a few others. Clear your own table (until an admin person arrived). The various items were acceptable it is just that as one item arrived there was only sufficient for part of the queue. As a result, our breakfast was eaten one item at a time!. There was only one member of staff to do everything and so our tour leader pent time in the kitchen to speed things up. The buffet tables were a mess.

Day 2. How could it be worse? Difficult but achieved without a problem.

In addition to our party, there was a group of others - some estimates were between 100 and 300. Standing room only. Still only one member of staff. One of our group tried to eat her cereals with a fork. Another couple shared a knife for the 'crispy' bacon. No hot water for a drink, food was a rare site. My wife had a slice of toast and we retreated to our room for a hot drink.

In summary, do not go, even if desperate. Surely some official body should stop this place bringing down the reputation of a fine resort. (This qualifies as a resort because of a pool and tennis court).

Room tip: Even if you have to travel a long way to find an alternative, do it.
Date of stay: March 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank Dennis R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 March 2017

We stayed here ,right on the road Noisy.Had to chase up receprtion at the pub next door. Tired room, of good size, bathroom needs an update ASAP.Tap leaked. No spoon to stir cuppa.
Breakfast a take or leave it cause there isnt anything left. Bus load cleaned them out,
Plenty of motels much better and cheaper in town.

Room tip: why bother.Not road front. room
Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank aussiespecial
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 March 2017

This place has not had so much as a lick of paint since it was built. It is terrible. Stayed in room 31. Shower head is broken, tiny lounge looks like it is 30 years old and never cleaned. Tiniest tvs I have ever seen. We could not wait to leave.

Date of stay: March 2017
4  Thank Bernie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2017

Stayed here with my partner with a Groupon. Awesome value. Clean, neat room with lots of hot water. Very peaceful. Comfortable bed. Great breakfast. Stayed in a few budget places and this is the best. Helpful staff too. Going again soon :)

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank BeckyTheFoodie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 February 2017 via mobile

Perfect hotel for a short trip. Has a fridge and tV in the room.

Breakfast is included and you can upgrade for a hot breakfast they normally charge for this but didn't for us as they were so kind.

Bit far away from Jervis bay so you have to drive everywhere

Only huge problem with the room was the double bed was two singles put together and kept moving apart.

Would stay again!

Date of stay: February 2017
Trip type: Travelled as a couple
1  Thank Ggreen1993
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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