KimB346 On behalf of our team at Amooran we were sorry to hear your stay was not what you had hoped for, I would have loved to have had the opportunity to talk with you regarding your room type booked and the complaints made. The standard rooms are called standard as that’s really what they are, a lot of our regular corporate clientele are very happy in these basic rooms that although don’t have views are still well appointed with all amenities.
I would also be interested in discussing the complaint regarding the towel rack as in all our standard rooms the towel rack is located up top off the wall, at head level not at the toilet. We hope you might choose to come back and stay in one of our more modern rooms, such as newly refurbished one bedroom apartment, or king rooms. As a small motel we do have a refurbishing program that means we refurbish a couple of rooms each year or so. We are currently refurbishing 4 studio view rooms right now, so perhaps you may choose to opt out of the standard cheaper accommodation and try one of these next time, best regards Kate.