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Reviewed 30 November 2023 via mobile

Luxurious stay amongst the palm trees. James and his team are very welcoming. The restaurant food is excellent. We did a package where we got a picnic hamper which you can have pretty much anywhere with road access. We were suggested Lovers Bay, and it was wonderful. James dropped us off and picked us up afterwards. Our package included breakfast, lunch, and dinner, plus a range of excellent wines from around Australia. The West Cape Howe Riesling from Margaret River was a standout. Our room was split level, and the bed possibly the comfiest we have ever slept in anywhere. Arajilla is literally next to Old Settlement Beach, so we snorkelled and swam every day. You can easily walk or cycle into town. We managed to complete all the walks/hikes in the northern part of the island from Arajilla. A word on the staff: nothing is too much trouble. The service is professional but personable. The other guests are friendly, and we enjoyed chatting with people during pre-dinner drinks and canapes. There is chess and backgammon too. We liked the relaxed vibe of Arajilla. Having also stayed at Capella Lodge on this trip, we found the service and atmosphere of Arajilla to be superior.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank PhilGordon74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bill Shead, General Manager at Arajilla Retreat - Lord Howe Island, responded to this reviewResponded 30 December 2023

Dear Phil
Thankyou for your review and feedback and we are delighted to hear that you had such a wonderful time on Lord Howe Island and at Arajilla. We are glad to hear that you enjoyed the different activities on Lord Howe Island and enjoyed exploring the island.
We look forward to seeing you again in the future.
Kind Regards
Bill Shead

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Reviewed 23 October 2023 via mobile

From the moment you land on the island you are stepping into a family (Hotel)and a community that wants you to experience their island. On our arrival we were picked up by Ben (Exec Chef) and then met by James (Manager) and had the island explained to us…. No mobile phones, limited Wi-Fi, excellent food, BBQ anywhere on the island (almost), excellent wines, bikes,snorkelling, walking and chatting with the locals and other guests at the hotel.

Imagine Jurassic Park without the dinosaurs…. That’s the only way that you can summarise the islands landscape, add in a great hotel and you have the perfect recipe for a truly spectacular holiday. James said on our arrival that before dinner we have cocktails at 17:30 and dinner from 18:30 and most guests have gone to bed by 21:00 as they are exhausted….he was right…. If you don’t like Fresh Air, Walks, Bikes, Swimming, Diving, Snorkelling and don’t mention the climbs and steps all over the island LHI isn’t for you….. if you do…. LHI is the gift that keeps on giving.

To James and the whole team…. I can see why the Hotel and Island is so low key…. Please keep it that way.

Room tip: Do the island tour with Pete as soon as you can… it will help you understand the island much better as you continue your stay….
Date of stay: October 2023
Trip type: Travelled as a couple
Thank Wellington6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bill Shead, General Manager at Arajilla Retreat - Lord Howe Island, responded to this reviewResponded 23 December 2023

Thankyou so much for your rview and feedback, it is greatly appreciated and we are glad our staff were there to look after you. Describing Lord Howe Island as Jurassic Park is exactly how we think of the island as well as being an enchated lost world, it is truly a hidden gem in the world.
We look forward to seeing you in the future and welcoming you back.
Kind Regards
Bill Shead

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Reviewed 16 October 2023

Arajilla Retreat on Lord Howe Island is a hidden gem that truly exceeds all expectations when it comes to luxurious, eco-friendly accommodation and exceptional hospitality. From the moment I set foot on this beautiful island paradise, I was treated to an unforgettable experience, thanks in no small part to the incredible staff who go above and beyond to make your stay absolutely magical.

The heart and soul of Arajilla Retreat, Manager James, is the epitome of a gracious and attentive host. From the moment I arrived until the time I sadly had to depart, James made me feel incredibly welcome. His passion for the retreat and his genuine interest in ensuring that every guest has a memorable stay is palpable. He not only manages the retreat seamlessly but also takes the time to interact with guests personally, offering valuable insights into the island's unique attractions and arranging unforgettable experiences.

Executive Chef Ben is a culinary wizard who works his magic in the kitchen, crafting some of the most delectable dishes I've ever had the pleasure of savoring. The food at Arajilla Retreat is a highlight in itself. The restaurant's menu is a gastronomic journey that showcases the island's freshest ingredients and creative flair. Each meal was a delightful surprise, and Chef Ben's dedication to providing top-notch culinary experiences is evident in every bite. His personalised attention to dietary preferences and restrictions also makes dining a seamless, enjoyable experience.

The maintenance team led by Diesel ensures that the retreat remains a pristine and welcoming environment. Any issues or concerns I had were promptly addressed, and his dedication to maintaining the retreat's lush surroundings and cozy accommodations is evident. It's reassuring to know that every aspect of Arajilla Retreat is given the care it deserves.

In addition to James, Ben, and Diesel, the entire food and beverage team, as well as the housekeeping staff, deserve special mention. Their attentiveness, professionalism, and warm hospitality made my stay truly special. They anticipated my needs and went out of their way to ensure my comfort and satisfaction. It's the little things, like the immaculate state of my room that truly sets Arajilla Retreat apart.

Arajilla Retreat's charm extends well beyond the incredible team of staff. The retreat's secluded setting on Lord Howe Island provides a serene and idyllic backdrop for relaxation and adventure. From the pristine beaches to the lush forests, this retreat is a paradise for nature lovers and those looking to disconnect from the everyday hustle and bustle.

My stay at Arajilla Retreat was an experience that will stay with me for a long time. My heartfelt thanks to Manager James, Chef Ben, Diesel, and the entire staff for making my stay truly exceptional.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank gotthebuggoinggone
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bill Shead, General Manager at Arajilla Retreat - Lord Howe Island, responded to this reviewResponded 23 December 2023

Dear Robert
Thankyou for your review and feedback, we are delighted to read your review and thankyou for your comments about our staff, all staff are exceptional and they are ones who make Arajilla wonderful, thankyou for your lovely words about our staff.
We look forward to seeing you again in the future.
Kind Regards
Bill Shead

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Reviewed 1 October 2023 via mobile

We had a lovely stay at Arijilla. All staff were very attentive and helpful. The meals were excellent. The bikes are freely available and really easy for we non-cyclists to manage. We had a room with upstairs lounge. We were out a lot, so we didn’t really have much use for it. The downstairs area is ample. The upstairs room has a tv, with a few mainland channels available.

The only thing to be aware of is that the internet reception in the rooms is marginal and intermittent at best. It’s quite good in the main lounge/ dining area, so if you will need reliable internet you will have to go to the communal area to use it. You won’t be able to stream in the room.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank mrsfefe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bill Shead, General Manager at Arajilla Retreat - Lord Howe Island, responded to this reviewResponded 23 December 2023

Thankyou for your review and feedback, we are glad to hear you had a wonderful time and yes the internet can be intermittent being on a remote island, we always try to ensure that guests can receive internet during their stay.
We are glad you enjoyed Lord Howe Island, it is truly a special island. We look forward to seeing you again in the future.
Kind Regards
Bill Shead

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Reviewed 22 May 2023

We found a very professional team of staff members that were well organised, had high standards, and were friendly and informative.
The resort is immaculately maintained. Luxurious rooms with excellent cross ventilation, and a clean magazine-worthy bathroom,
The food is five-star. We had a great team led by James including Chef, Ian, Jana, Ruby, Paige, and Elliot who provided entertaining and professional service and a menu that was well thought out, delicious, and artistically presented.

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Odette K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bill Shead, General Manager at Arajilla Retreat - Lord Howe Island, responded to this reviewResponded 23 December 2023

Thankyou so much for your review, we value your feedback and we are delighted to read you had an amazing time. We look forward to seeing you again in the future and looking after you again.
Kind Regards
Bill

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