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Reviewed 20 March 2012

My partner and I visited Peppers Salt Resort & Spa in September 2011. We loved it so much we are returning again in less than two months for an extra long stay. The 1 bedroom suite was clean, beautifully designed, spacious and had a fantastic kitchen with everything required. We stayed on the third level, overlooking the pool - brilliant. We had no trouble with any of the amenities or facilities in the suite. The Lagoon pool was fabulous with plenty of seating around and on the perimeter of the pool. Service at all of the facilities was outstanding. Highly recommended. I can't wait for our next visit! Thank you Peppers.
NicGoldCoast

  • Stayed: September 2011, travelled as a couple
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Thank NicciGC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian_Sillars, General Manager at Peppers Salt Resort & Spa, responded to this reviewResponded 27 April 2012

Dear NicciGC,

Thank you for taking the time to provide feedback regarding your recent short break at Peppers Salt Resort and Spa.

We're very pleased that you enjoyed your experience with us and we look forward to welcoming you back on your next visit.

It's great to read that you foundd the one bedroom suite could accommodate your needs during your stay; best of all I appreciate your feedback regarding the staff, it's great to read.

Once again I do thank you for your feedback and look forward to welcoming you back for your next visit.

Best regards

Damian Sillars
General Manager
Peppers Salt Resort and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2012

Take a break at this wonderful hotel, take a breather on the country view, Take time out from stress and relax.

Love the hotel, receptionist at that time was very friendly ++
Free internet usage at the business center (2 com available) +
The wind blowing from the sea nearby was amazing +++
Bedroom very clean +++

  • Stayed: March 2012, travelled with family
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Thank Trasero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian_Sillars, General Manager at Peppers Salt Resort & Spa, responded to this reviewResponded 27 April 2012

Dear Trasero,

Thank you for taking the time to visit Peppers Salt Resort and Spa for your recent short break, we're very pleased that you were able to take a break and relax at our property.

We are also very pleased that you enjoyed your experiences here and we do look forward to welcoming you back again in the near future.

Best regards

Damian Sillars
General Manager
Peppers Salt Resort and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2012

I chose this hotel because the photos looked lovely and we wanted a clean modern resort with a good sized pool.
The pool was wonderful - not too cold and because the weather was overcast but still warm, we shared the area with a couple of young families with small children. The space is big enough when the hotel is not full not sure how it would cope when full.

Our hotel room was a big let down. It was small and on the balcony we had a huge air conditioner which clicked on and off day and night - we like to sleep without an air conditioner on and with a door open but this machine made that impossible. The Air conditioner unit in the bedroom was directed at the head of the bed and the remote control did not allow you to change the speed of the fan so we had a full fan blast on our heads all night. We couldn't sit on the balcony and have a quiet drink because of this noise.

We talked to reception about it the next day however, their response was that all the hotel rooms had the unit on the balcony but if it really was an issue they would look at it for us. Thanks.
The resort overall is spacious and clean and the beds are very comfy. But be aware that it is a long way - not a quick walk into town for dinner- from Kingscliff. The restaurants on offer in Salt village are ok - but I found the surf club food much more appetising.

On departure we again mentioned the air con on the balcony and while the girl on reception made the right noises 'I'll get that looked at for you - I'm sorry it made your visit uncomfortable". but I know they won't do a darn thing about it!!

Room Tip: You get what you pay for. Be aware that the hotel rooms have a large air con unit on the balcony.
  • Stayed: March 2012, travelled as a couple
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Thank lizandpaul14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian_Sillars, General Manager at Peppers Salt Resort & Spa, responded to this reviewResponded 16 April 2012

Dear LizandPaul14,

Thank you for taking the time to provide valuable feedback regarding your recent short break to Peppers Salt Resort and Spa.

I'm pleased that you found the pool area to be wonderful, even with the resort being full the pool is always a great feature.

I thank you for your feedback regarding the air conditoning unit, I also apologise that it was on the noisy side. Please note that we are currently in the process of replacing these units with two seperate compressors to aleviate this issue moving forward. As the units fail, the owners are upgrading them with a wall mounted compressor to ensure guest comfort moving into the future.

I also thank you for your feedback on the overall resort and bedding, greatly appreciated. I do hope we get the chance tl welcome you back again in the near future to provide a more relaxing experience.

Best regards

Damian Sillars
General Manager
Peppers Salt Resort and Spa

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Reviewed 12 March 2012

My partner and I booked a 3 night stay at Peppers , March 2012 . Having stayed at the Salt Mantra a few times we thought we would try Peppers. The accommadtion we stayed in was a 1 bedroom suite . The room was quiet modern and large. The Peppers is alot newer then Salt Mantra which is a bit out dated. The resort is a short stroll to a handful of restraunts and the tavern . The lagoon pool at Peppers is great and we enjoyed our time relaxing and swimming their. The only gripe we have is that the package we booked did not do any room servicing at all. Which meant to clean sheets or towels . But we met a lovely housekeeping guy who helped us out with fresh towels every morning , oh and a pillow menu would have been a nice touch as I found the pillows of average quality . But in saying that we would stay at Peppers again , and next time we hope to try Peppers Bale .

  • Stayed: March 2012, travelled as a couple
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1  Thank shannon77GoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian_Sillars, General Manager at Peppers Salt Resort & Spa, responded to this reviewResponded 21 March 2012

Hi shannon77GoldCoast,

Thank you for taking the time to visit Peppers Salt Resort and Spa and for taking the time to provide valuable feedback regading your recent experience with us.

We're very pleased that you found the resort a great location, with the rooms comfortable and spacious.

Whilst I was disappointed to read that you were unhappy that you had booked an unserviced rate and did not receive a daily housekeeping serivce, I would just like to provide an explanation from our end.

To provide an exceptional rate we do offer unserviced rates which are disclosed at the time of booking and available on your confirmation details; this should therefore provide confirmation at time of booking of what is included and expected upon arrival.

Thanks again for your valuable feedback, we do look forward to welcoming you back to Peppers Salt Resort and Spa.

Best regards

Damian Sillars
General Manager

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Reviewed 10 March 2012

A friend and I recently spent 2 nights. In a two bedroom apartment. Room had everything you could need for a stay. We didn't cook ant meals but everything there if you wanted to cook.
We had breakfast included at season restaurant which had a good buffet with lots if choices.
Salt village had plenty of choices for meals.
Would definitely stay here again.

  • Stayed: February 2012
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Thank mozartandmonty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian_Sillars, General Manager at Peppers Salt Resort & Spa, responded to this reviewResponded 12 March 2012

Dear MozartandMonty,

Thankyou for taking the time to provide valuable feedback regarding your recent experience at Peppers Salt Resort and Spa.

We're pleased you enjoyed your stay with us and certainly look forward to welcoming you back in the near future.

Best regards

Damian Sillars
General Manager
Peppers Salt Resort and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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