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Cam2011_11
Greenwood, Australia

Phenomenal disability access - newer seen anything like this before!

5.0 of 5 bubblesReviewed 11 Nov 2023
This resort is outstanding. A beautiful resort that most people will enjoy - lovely grounds and facilities. The Osprey spa is a must. The greatest asset that this resort has is the disabled facilities. We stayed in a disabled villa which had its own parking bay and was fully ramped and railed to the room. Wide spaces, rails in all the right places, even a wardrobe rail that comes down to chair height. Well appointed kitchenette, mini bar, coffee machine and toaster. There is a ramp, wheelchair lift and steps down to the fire pit. Huge ramps and rails into the main pool and also into another pool. Disabled toilets are everywhere. This is the most accessible resort that we have seen and it certainly has been well designed for guests with disability / mobility issues.
Date of stay: October 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Romanta Pais, Other at Elements of Byron, responded to this review
Responded 3 Dec 2023
Dear Cam,
Thank you for the great review. We are pleased to hear you had a great time with us. Our disabled rooms are well designed keeping in mind the small details our guests would like to enjoy in their villa.

Thank you for choosing Elements of Byron and we look forward to welcoming you back in the future

Regards,
Romanta Pais
Rooms Division Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (939)
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Reviewed 10 November 2023

I stayed with my family while I was in Gold Coast, absolutely loved the services, food and rooms. The team is very supportive and looked after all our needs proactively. The have all the praises for room design and comfort.
Will be back for sure.
Kudos!!!

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Tejbir S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Romanta Pais, Other at Elements of Byron, responded to this reviewResponded 12 November 2023

Dear Tejbir,

Thank you for the great review of our hotel! We are pleased to hear you and the family had a great time and enjoyed everything the resort has to offer.
Our teams aim to provide exceptional service at all times and we are so glad to hear we delivered.
We cannot wait to welcome you and the family back for another holiday

Sincerely,
Romanta Pais
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2023

We had a three night getaway to the resort with our 10 month old baby and it was outstanding - it was difficult to leave! We were told the resort was pretty much full but you wouldnt't have known with a very relaxed vibe throughout. The main pool was excellent with beautiful cabana's and chairs - and no issues with getting towels or a space to relax for the day. With our baby we didn't make it to the adults only pool so can't comment on that. The dining options were ok, and was the area we thought the resort could make some improvements too - in particular the in room dining options and increasing gluten free options. We went to the day spa and had fantastic massages, would highly recommend if you are staying at the resort, but book ahead! The villa accommodation was perfect. We loved the ability to park our car at the villa, which saved a lot of time when we went venturing into Byron Bay. The room had everything and more you need for a holiday. Not super high end, but luxurious and fit in with the natural environment. Another tip is to make use of the beachside caravan bar if it is open when you are there. Was a nice way to end the day for us. Highly recommended for a family, couples, or just if you need to take a break to recharge. With the standard of resorts in Australia generally pretty average compared to many other places in the world, this is a world class resort and we will be back!

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank stentravellers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Romanta Pais, Other at Elements of Byron, responded to this reviewResponded 12 November 2023

Dear Guest,
Thankyou for the amazing review. We are so pleased to hear you had a great time with your family - our facilities & our offerings here at the resort.
We value our guests feedback to help us improve our services - the same has been passed to the Restaurant Manager & Head Chef to review.
Once again, thank you for choosing Elements of Byron and we look forward to welcoming you and the family back for another holiday

Regards,
Romanta Pais
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2023 via mobile

Excellent place to visit and stay. Visited as part of a large conference group. Staff were excellent and friendly. Villas are spread out over a large area and completely private from each other.
Adult only pool ideal for a chill out if you want some quiet time
I’m often sceptical of having to utilise resort buggies for transportation around the site as you often have to wait ages….. not here!… buggies arrived within minutes every time !

Date of stay: October 2023
Trip type: Travelled on business
1  Thank topshotnz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Romanta Pais, Other at Elements of Byron, responded to this reviewResponded 12 November 2023

Dear Guest
Thank you for the great review. We are pleased to have the opportunity to host you and your teams for the conference. It is great to hear you enjoyed our facilities and interaction with our staff. We aim to provide exceptional service to all our guests at all times.
Our resort is spread out and the buggy service is definitely a big hit for our guests - they all love it. Thankyou again for choosing Elements of Byron and we hope to welcome you back for a holiday soon

Regards,
Romanta Pais
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2023 via mobile

Stayed for 3 nights in October in room
73 the cabin looking at the lake.

Accomodation is fantastic the rooms are huge with large bedroom space, separate bath/shower and then down small step to sunken living area and kitchenette. The only negative for the room if you have a newborn like us is you can’t cut the room off if you wanted to watch tv for example, as it’s one open space.

Housekeepers are great and anything you need comes quick smart.

We only used the main pool which is great and well priced food/drink service.

Having also stayed at CrystalBrooke I rate them ver close. CrystalBrook might have more of a vibe in the reception area, pool and the rooms can be closed off. However the stairs aren’t for everyone and Elements probably shades it just for ease of getting around the resort, facilities and staff. If you are trying as a couple though and no kids I’d such CrystalBrook personally.

Room tip: Be mindful of daily traffic into town.
Date of stay: October 2023
Trip type: Travelled with family
1  Thank Jt2323
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Romanta Pais, Other at Elements of Byron, responded to this reviewResponded 12 November 2023

Dear Guest,
Thank you for the great review. We are pleased to hear you had an enjoyable time with us - enjoying our facilities & our staff interaction,.
We value our guests feedback to help us improve our services - our resort offers various room styles from studios, one bedroom & two bedroom Villas. On your next visit, please feel free to contact our reservations team who can take you through the room options to best suit your next visit with us.
We thank you for choosing Elements of Byron and look forward to welcoming you back soon

Regards,
Romanta Pais
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2023

We loved our stay here, luxurious apartment style room with great amenities, extremely clean - perhaps this is due to the strict 3pm check in time. We were quite a distance from the adult pool area, however there is a free dial up a shuttle service. The pool area for adults was lovely, great seating areas, it was tricky in August to get a spot that would be sunny for most of the day. The staff were all friendly and helpful and looked like they were enjoying their jobs. Breakfast in the hotel restaurant was great. Great bar and snack service - but no coffee available here. Room service was great - meal arrived quickly and hot! Apart from the very poor wifi, would recommend Element of Byron and look forward to a return visit.

Date of stay: August 2023
Trip type: Travelled as a couple
Thank EndeavourAccomm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Romanta Pais, Other at Elements of Byron, responded to this reviewResponded 12 November 2023

Dear Guest,
Thank you for taking time to give us such a great review. We value & appreciate your feedback to help us improve our services. Our resort is working on upgrading the WIFI around for better service.
Our teams endeavor to provide a great and exceptional service to all our guests - from personalized interactions to providing a clean room each day. Our teams are stoked to hear we delivered great service for your stay
We look forward to welcoming you back soon

Regards,
Romanta Pais
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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