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amylouiseroberts
Essex, United Kingdom

Beautiful Byron Bay

4.0 of 5 bubblesReviewed 27 Nov 2019
Stayed here for 3 nights to visit Byron Bay. Lady behind check-in at reception super friendly and we was able to park securely at the underneath of the resort. Room was spacious and clean, we found the beds a little uncomfortable as we only had 1 pillow each. It is an apartment, so you have a limited amount of supplies but it was enough for us for 3 nights. Small pool area but beach is only down the road if there are too many people sitting on the beds. A short 5 minute walk into the town and nearby beaches. Just a tip to make sure you leave the place clean and tidy with no rubbish in the bins otherwise you will be charged a cleaning fee. Overall enjoyed our stay!
Date of stay: November 2019
3.0 of 5 bubblesValue
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joshua R, Manager at Eco Beach Resort Byron Bay, responded to this review
Responded 28 Jan 2020
Thank you ever so much for your constructive review, as new managers and a small family business we really appreciate your feedback. We hope you stay with us again (we can supply more pillows on request) and are delighted to hear you enjoyed your stay, look forward to welcoming you back
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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16 - 21 of 515 reviews
Reviewed 16 November 2019

The location of Eco Beach Resort is awesome, short walk to 2 beaches and main town, but relatively out of the way from the hustle and bustle. If possible, do request a room towards the back of the resort away from the main road on one of the upper floors as it will be quieter. The owners were really friendly and accomodating and I had no major issues with any of the facilities. The beds were super comfy and shower pressure were great. The only things of note were that some extra starting items such as dishwashing liquid would have been appreciated.

Room tip: Ask for a room on the second floor and towards back of building (away from main road)
Date of stay: October 2019
    • Sleep Quality
    • Rooms
    • Service
Thank starlight1x
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joshua R, Manager at Eco Beach Resort Byron Bay, responded to this reviewResponded 19 November 2019

Thank you ever so much for your lovely review. As a small family business we really appreciate your feedback.. We are delighted to hear you had a great stay and hope to welcome you back another time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2019 via mobile

We had a one bedroom unit, for 5 days very surprised how spacious it was, very neat and clean. Well equiped kitchenette, bathroom spotless and spacious. The staff are very friendly and helpful. Large balcony. Easy walking distance into town and beach. The only negative was the bed, it was very hard and not that comfortable. Over all though a great place to stay.

Date of stay: November 2019
Trip type: Travelled as a couple
Thank 448shelleyb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joshua R, Manager at Eco Beach Resort Byron Bay, responded to this reviewResponded 19 November 2019

Thank you ever so much for your lovely review. As a small family business we really appreciate your feedback. We are new managers of the property and are striving to make improvements, your comments re beds have been forwarded to the unit owners. We are delighted you enjoyed your stay and we hope to welcome you back another time.

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Reviewed 18 October 2019 via mobile

We have just spent 6 nights here and loved it. Josh and his wife who manage the resort are great. They make you feel very welcome and are helpful. The resort is beautifully looked after with clean rooms and a sparking pool and large well maintained bbq area. The resort is an easy flat walk in to the main area of Byron to the beach , shops and fantastic restaurants. We have absolutely loved our time at Eco Beach Resort and will be returning next year!! Huge thanks!!

Date of stay: October 2019
Trip type: Travelled as a couple
Thank Jennym_au
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joshua R, Manager at Eco Beach Resort Byron Bay, responded to this reviewResponded 25 October 2019

Thank you ever so much for such a lovely review. It means the world to our small family business. We are delighted to hear you had such a great time and look forward to seeing you again next year.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2019 via mobile

We spent 3 nights in this resort.
Good things first:
Location is fine. 15 minutes walk to city center.
Appartements are clean, new and large. You will get a large balcony and everything needed to feel at home.
A laundry with washing machine and dryer is available close to the reception desk.
You can also enjoy a pool and a BBQ if you wish.
But:
There is almost no service. The reception desk is closed early and the people there cannot and will not help you. We have been out of WIFI 2 days out of three and despite multiple asks we didn’t get any attention or help.
This place business model is probably based on minimum service principle.

Date of stay: October 2019
Trip type: Travelled with friends
Thank Jlsouchi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joshua R, General Manager at Eco Beach Resort Byron Bay, responded to this reviewResponded 13 October 2019

Hello,

Thank you for taking the time to leave a review.

We are pleased to hear you enjoyed the location, apartment and amenities that we have to offer at Eco Beach Resort.

In terms of the WiFi, as was clearly communicated to all in-house guests, due to bushfires in the area the entire Northern Rivers internet was down intermittently for a day or so. This is an area that spans over 20,000km2. Unfortunately this was completely out of our hands.

Please note we were also personally affected by this at reception, with phone lines and internet down intermittently, hence our sympathy and empathy towards guests regarding the WiFi connection.

Furthermore, as is clearly stated in our terms and conditions, the operation of any internet connection is not guaranteed and may be disrupted or not available.

In terms of the service, Eco Beach Resort is managed by a dedicated husband and wife team. Reception is open 8am-5pm Monday-Saturday and 9am-3pm. We are always willing to assist our guests and aim to always go above and beyond, with our personal phone numbers left out after hours should you need anything. We always receive excellent feedback on our service - apologies about the WiFi but there was simply nothing we could do.

Kind regards,
Eco Beach Resort


Update: Please see article below regarding the devastating bushfires that destroyed 20+ homes (as well as your WiFi connection). I recommend having some compassion next time you write a review and understand that natural disasters are out of management's hands. We enjoyed having your group here and everyone else in your group were very understanding of the circumstances. We are personally saddend by your comments regarding our service.
https://www.theguardian.com/australia-news/2019/oct/09/bushfires-in-northern-new-south-wales-destroy-up-to-20-homes

I hope you enjoy the rest of your trip.

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Reviewed 21 September 2019 via mobile

A small studio room with a king sized bed, two singles pushed together. The cooking facilities consist of a microwave, toaster and kettle. Place within walking distance of the shops. Free laundry with powder provided for one wash. Large underground garage with lift to 1st floor. Very adequate for our one night stay.

Date of stay: September 2019
Trip type: Travelled as a couple
Thank easylacer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joshua R, Manager at Eco Beach Resort Byron Bay, responded to this reviewResponded 26 September 2019

Thank you for your thoughtful review, we do our best to please and cleanliness is at the top of our list. Our king size beds convert to singles to suit different guest requirements. We certainly win on location and we hope you enjoyed your stay in beautiful Byron Bay. Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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