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Yvonne U
Sydney, Australia

Fabulous location

Review of Waves Byron Bay
4.0 of 5 bubblesReviewed 22 Oct 2020via mobile
On the positive side the hotel is brilliantly located - close to many top restaurants, and minutes to the main beach at byron and the walk to wategos. The down side was the offhanded receptionist we first encountered and the first room we were given. We had booked a deluxe suite with outdoor furniture and a small courtyard. What we were given instead was a dark room with a 30cm wide balcony which was totally useless. (room 5). I complained and asked when the room we had booked would be vacated as we were told there was ‘only one deluxe suite availble’ in the whole place. We were told we would have to wait for two days 2 days at which time we moved to the proper suite. It clearly was not the case that this was the only deluxe suite because when we eventually moved tonthe correct room (room 1) there were clearly 2 adjacent rooms with courtyards like ours.

There was no apology for the wrong room being given due to overbooking more than likely, in fact the people at the front desk avoided making eye contact!!

Also on the website it said coffee and muffins would be provided for breakfast. The coffee machine was there as were overripe blackened bananas suitable for making banana cake with. I understand that during Covid you cannot offer unwrapped food but surely if you cannot source individually wrapped muffins you can make a point to provide fresh bananas!!
Date of stay: October 2020
Trip type: Travelled as a couple
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Reviewed 20 October 2020

Enjoyed our stay at Waves. Room was large and clean. Position was good right in town. Can be a little noisy in the morning at times particularly where our room was positioned. However you are in town and Byron is busy so can’t expect silence.

Date of stay: October 2020
Review collected in partnership with this hotel
Thank bradyowie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2020

Photos don’t truely reflect the rooms and the surrounds. Massively gouging guests with inflated pricing.
Look for a bnb better value for money. We found one just out of town - better atmosphere and better value.

Date of stay: September 2020
Review collected in partnership with this hotel
Thank wilsonshane76
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 September 2020

Check-in was easy and the staff very friendly. The hotel room was very spacious and both the room and bathroom were very clean. The hotel is in a perfect position for access to the beach, walks and town.

Date of stay: September 2020
Review collected in partnership with this hotel
Thank HeleneLJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 September 2020 via mobile

I was hoping for more from this hotel than it delivered.

The first thing that seemed ‘off’ was to be advised that arriving between 5-6pm was viewed as ‘out of hours’ and that possibly there would be no one there to meet me. This didn’t eventuate in the end but wasn’t the best first image of the place.

On arrival I was provided with a note advising that there wouldn’t be a chambermaid service to tidy or clean my room each day during my stay.

The lobby offered free coffee every morning at 8am from a Nespresso type machine. Only undone by a tray of very overripe/blackened bananas which you could apparently help yourself to.

My room had a small balcony with no view or furniture on it. Meaning you were unable to sit outside if you wanted.

I would say that the hotel is reasonable but lacks personality or a sense of the patron being put first.

My stay made me feel why I understand why many Australians prefer to holiday abroad.

Date of stay: September 2020
Trip type: Travelled solo
3  Thank Andy P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2020 via mobile

Clean, friendly staff and great location, walking distance everywhere. Rooms at the ground level have no view and are quite dark. Enjoyed my short stay - I found it a little overpriced for what you get though.

Date of stay: August 2020
Trip type: Travelled solo
1  Thank Dayle E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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