I booked via Booking.com and the apartment (46-48 Windsor Crescent Bridlington) was advertised as "luxury". At £72 we were not expecting the Ritz but we did expect the place to be on par with a family room and we also expected it to be clean.
The apartment is compact, the sofa bed looked very small, there were only 3 seats (2 on the sofa and a chair) but the apartment was let as suitable for 4 people.
Most importantly the place had not been cleaned. On arrival we were greeted by a terracotta pot by the front door which was used to drop cigarette ends in, the wheelie bin was full to over-flowing, rubbish bags were stuffed down the back of the bin and the whole thing smelled rancid. The front yard was strewn with litter and weeds (but there was a potted plant in amongst it all).The entrance hall smelled of wet dogs, the stair carpet did not look hovered and there was a hole at the bottom of the stairs filled with fluff and hair. There was a key code for the front door but all you had to do was push the door as it was not latched.
Apartment 4, as mentioned above, was small with laminate floors which had been swept where they could be seen but when you moved things (to sort the bed settee) there was allsorts lurking - hair bobbles, used tissue, what looked like spent party poppers, clumps of fluff and hair. The microwave had something orangey brown on the plate. There were sugar and coffee canisters which had dried, hard remnants inside and the sugar canister also had some sort of plastic ring in it - disgusting! If you are not going to provide clean utensils don't provide any.
A permit for on street parking was provided but don't be mislead into thinking this would be near the apartment, for the brief time we spent there our car was parked at the other end of the crescent.
We called the others, texted and sent images via WhatsApp to show just how disgusting the apartment was. We did not stay as my children were traumatised by the state of the place - my 10 year old went as far as searching for alternative accomodation.
I have emailed the owners since to ask for a refund as the apartment was not as advertised but he has completely ignored me. Booking.com have approached him and they are using the buyer beware saying it was my responsibility to read all the reviews before making the booking. However, my review warning people of what to expect from the place is only going to be processed "in a week or two" according to Booking.com's customer services. I have now sent the details to trading standards.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Kitchen & utensils||Bathroom cleanliness|
|Other facilities & amenities||Service|