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“A Sesame Place Birthday Getaway”

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Residence Inn Philadelphia Willow Grove
Ranked #2 of 6 Hotels in Horsham
Certificate of Excellence
Reviewed 31 July 2016

We chose this place based on price, reputation of Marriott and proximity to Sesame Place. We booked 2 rooms - a 2BR Suite and a 1BR Suite. 4 adults, 1 teenager and a 3-year old in our group. Our days of stay were Thurs - Sat. in July. Upon arrival, checking in, and unpacking the vehicle, one of our room doors was not operational and it had to be kicked in by a maintenance worker - after several attempts by ourselves and management. Needless to say, both rooms had to be relocated as we wanted to be close together. The grounds are well kept and the buildings are in good shape. It resembles an apartment complex. While waiting for the new rooms assignment, several of the workers were walking by us and one 'Katiyah' goes into this profane rant - cursing like it was her native language. Luckily my grandson was asleep. It was difficult not to miss our presence as our bags were still on the sidewalk and I was sitting in vehicle's passenger side with the door was open and my daughter and cousin were standing on the sidewalk. I don't think she cared. We were reassigned. The rooms are very spacious and well-appointed. Almost like garage apartments. We were all assigned 2nd floor units, which I prefer, but as an fyi, there are no elevators. The 2BR Suite has 2 bedrooms with bathrooms en suite, a living quarter with pull-out sofa and a full-kitchen. Great layout and very comfortable. Overall, very nice and clean except for the hair I found on the soap holder in the shower - a pet peeve about hair left in the shower. Yuck! And we didn't find the remote for the tv in the living room until our last day. Another sister met us here and slept on our pull-out, which by the way, still had the linens from a previous stay on them - it had not been changed. We stripped it, used a second set that was in our closet to make it up. Upon folding the bed the following morning, I located the remote under the sofa. The person whose card was left in our room as having cleaned the room 'Katiyah'. Perhaps she was having a bad day, week... whatever. Someone may need to check behind her and offer some guidance. Our previous experiences with Marriott have been wonderful. Have stayed in several Residence Inns because of the home-like set-up and quality service. Mark, in the lounge was great and so was Vivian at the desk. I would give this place a second chance. And it's about 12 minutes from Sesame Place which is doable. Don't particularly like all those tolls, but we have an ezpass, so... If going to Sesame Place again, I'd probably try to get closer since most of the places we ate were also near the park. Free wi-fi, free parking, an outdoor pool, grills, basketball courts (which we utilized), a snack room, comp coffee and tea and free breakfast. A tight space getting the food if there are a lot of people and not a large amount of seating, but you can take the food to your room if you prefer. You just have to walk outside as the lobby/lounge is not connected to the rooms as in a conventional hotel. Hope this helps someone.

Room Tip: Rooms near the back are close to the Maintenance Office and the staff can be a bit noisy come housek...
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  • Stayed: July 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this reviewResponded 18 August 2016

Dear Lisa S,

Thank you for letting us know of your experiences here at our hotel.

Your comments will be shared with our team and I certainly appreciate the details in your review. It is thru constructive comments such as yours that we better our service towards all of our guests.

Sincerely,

Al Jaskel
General Manager

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21 - 25 of 111 reviews

Reviewed 4 June 2016 via mobile

Very clean rooms and property. Having a full size fridge and a kitchen with basic kitchen supplies was helpful. No real area for privacy, but a huge open room. We were told all rooms have 1 king bed and a pull out couch. This worked for us, but may not work for all families. Used the outdoor amenities. Pool was warm, grills worked well and the front desk had all the utensils for the grill. The staff was helpful when asked for anything. Breakfast looked crowded, but the staff was constantly replenishing food. Would recommend for a short stay.

Stayed: May 2016, travelled with family
Thank Alogan11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle T, Manager at Residence Inn Philadelphia Willow Grove, responded to this reviewResponded 5 June 2016

Thank you so much for your very generous comments regarding your recent visit.

It is always rewarding when our guests recognize our staff for their hospitality. I also appreciate your detailed description of the many amenities that we provide each and every guest.

We look forward to any future visits you may have to the Willow Grove / Horsham area and our hotel.

https://www.tripadvisor.com/ShowUserReviews-g52851-d102249-r379447518-Residence_Inn_Philadelphia_Willow_Grove-Horsham_Pennsylvania.html#

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Reviewed 24 May 2016

We recently celebrated a wedding in our family and travelling with my son & pregnant daughter-in-law posed some special travel needs. We were accommodated with a 2 bedroom suite, full kitchen, living room area, fireplace and 2 full bathrooms. The separate sleeping areas made it very easy for naps as needed and 2 bathrooms for 4 people preparing for a wedding was a blessing. All areas were immaculately clean. Well lit parking area with plenty of spaces. Staff helpful with travel directions to venues and seeing the local area. Free breakfast nook is kind of tight quarters when busy, but food plentiful, varied and tasty. Trays available for bring food back to room for late sleep-ins. Logs available at desk for fireplace. Located in a very verdant and pastoral business park, it offered a quiet haven from the bustle of travelled highways and wedding activities There are no elevators, so if walking or climbing accommodations are a concern make them known when booking. You need to ask for GPS setting for this specific site or you may end up at the Marriot on the highway, as several in our party discovered. That staff very helpful in providing re-direction to this site. It was so nice, that we almost extended our stay to enjoy additional vacation days, but an opportunity to visit local family waylaid that plan Weather prevented use of outdoor pool, but site was inviting and as pristine at the interior. Definitely would return again. A non-smoking facility which was a real plus for the expectant Mom & those who had smoke sensitivity in the family.

Room Tip: No elevators, so request ground floor if accommodation needed for ambulation issues.
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  • Stayed: May 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank S519BAelizabetht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this reviewResponded 28 May 2016

Dear LizAnn55,

Thank you so much for your very generous comments regarding your recent visit.

It is always rewarding when our guests recognize our staff for their hospitality. I also appreciate your detailed description of the many amenities that we provide each and every guest.

We look forward to any future visits you may have to the Willow Grove / Horsham area and our hotel.

Sincerely,

Al Jaskel
General Manager

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Reviewed 11 May 2016

Stayed here for 1 night, and enjoyed our stay. Some of the things I liked about our stay:
- Rooms were large, lots of space to move around, clean and well-furnished
- Desk staff were very friendly, let us check in early, and blocked two rooms near ours for our friends, who were arriving later.
- very quiet, easy to get a good night's sleep
- Close to Horsham Power Line Trail, good place for running, or just a quiet stroll
- Breakfast was good
Side notes: there were no elevators to the upper floor: not a problem for us, but some folks may need to avoid the upper floors for this reason. Also, no restaurants within easy walking distance.

  • Stayed: May 2016, travelled with friends
    • Value
    • Location
    • Service
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this reviewResponded 13 May 2016

Dear James W,

Thank you so much for taking the time to let us know about your recent visit. I sincerely appreciate your generous comments about our staff service and our room product.

As you noted, our hotel does not have an elevator as all of our buildings only have a ground floor and a second floor. We are more than happy to help any of our guests with luggage etc. if they need assistance in reaching the second floor.

I look forward to any future visits to our hotel.

Sincerely,

Al Jaskel
General MAnager

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Reviewed 7 May 2016

Was in town for a week long business trip and my partner and I decided we wanted to find a suite style room. This was a little better and had a bigger kitchen and living area than we expected. The furniture was updated and the unit was right next to the parking.

We did not participate in any activities, but we enjoyed a nice quite place to work while traveling for a week. I would stay here again if working in the area.

Room Tip: 2 bedroom suites are great and not much more expensive
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  • Stayed: March 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank Adam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle T, Manager at Residence Inn Philadelphia Willow Grove, responded to this reviewResponded 8 May 2016

Thank for your feedback, your opinion is important to us. Thank you for your kind words. We strive hard to make sure our guests are satisfied and comfortable. I'm glad you enjoyed your stay and the hotel. Please come back to see us again soon!

https://www.tripadvisor.com/ShowUserReviews-g52851-d102249-r370807326-Residence_Inn_Philadelphia_Willow_Grove-Horsham_Pennsylvania.html#

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Additional Information about Residence Inn Philadelphia Willow Grove

Address: 3 Walnut Grove Dr, Horsham, PA 19044-2201
Region: United States > Pennsylvania > Horsham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Horsham
Price Range: $135 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Philadelphia Willow Grove 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Residence Inn Philadelphia Willow Grove Hotel Horsham
Residence Inn Horsham
Horsham Residence Inn

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