Two girlfriends and I wanted to meet 1/2 between Ohio and MA to celebrate a birthday milestone and enjoy some time away from our busy stressful lives. We all work FT and manage businesses. We booked our room (5 months ahead) and spa services (2 months) well in advance, however they 'lost" our spa service reservations for the 1st day we were there and had to reschedule us for an appointment 3 hrs later. Then we had to wait between services b/c they had double booked other clients. Our pedicure were fine-- nothing special, but nice enough staff. An inconvenience but workable.
The night we ate at the Tavern (at the recommendation of the front desk over the Grille), we were informed there was no cocktail or wine lists and they only served Woodbridge wines. Disappointing.... food was ok- very quiet atmosphere but truly disengaged boring service. Thank heavens for the coupon we could use for $10 off each dinner- made it more bearable.
Our room was clean, but fridge didnt work properly and we didnt have enough towels. And the a/c unit was extremely loud when it turned on and off every few minutes-- making it difficult to sleep.
The continental breakfast was fair at best-- cold cereal, pre-packaged muffins and bagels and some juices. Coffee was available 2 out of 3 mornings. Out of luck on the 3rd. And even though there were "please observe our whisper policy" signs posted throughout the area, it was quite loud and no attempt was made to enforce the quiet policy.
The kicker to our weekend, was a massage one of us received! She had requested a "therapeutic massage" for 90 mins.She ended up with bruises all along her lower back area from incorrect technique. No one should ever walk away with ~~bruisies~~.Horrible purple yellow bruises-- we took pics and also physically showed staff the damage. When this situation was brought to Mgmt's attention, it was dismissed and we were left waiting for a resolution for over 2 hours! No one knew what to do except give her ice packs.(One mgr Lauren seemed to understand our frustration and tried to assist) But no offers of apologies, concessions, from the spa assistant or mgr. Since this was completely unacceptable, I contacted the GM via email (I was told he wasnt available via phone) and was informed "there was nothing he could do." but he'd look into it. Great-- but that does absolutely nothing for us! Its more than 36 hrs later and there has been no attempt to contact us to resolve the issue. Truly a poorly run organization with no member of Mgmt empowered to take control and act in the guest's best interest. Customer Service 101.
My friends and I travel regularly, domestically and internationally.We have large networks and will be sure to share our horrendous experience at Felicita with our family, friends and colleagues. I am DISGUSTED!
- Official Description (provided by the hotel):
- Felicita is a premiere Pennsylvania resort nestled in the heart of the Blue Mountains near Harrisburg. In Italian, Felicita means "great happiness." Our 650 acre golf and spa retreat is the perfect getaway, ranked by Philadelphia's MainLine Today magazine as a "Best Weekend Getaway," Felicita is unlike any other Pennsylvania resort. Felicita's exclusive garden setting and relaxed atmosphere will allow you to truly leave your worries and cares behind as you're transported to another world.Felicita, a short trip never took you so far away. ... more less
- Also Known As:
- Felicita Golf Hotel Harrisburg
- Felicita Hotel Harrisburg
- Felicita Resort Harrisburg