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All reviews the penthouse courtyard by marriott kiddie pool front desk king bed halfway point hot tub excellent hotel comfortable stay late check pull out sofa breakfast buffet exercise room peach street nice size off the highway up to date
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Reviewed 10 August 2018

We stayed at the Courtyard twice, once heading east towards Boston, and once heading west towards Illinois. The staff was very helpful and friendly. Location is great, just off the highway and right across from several restaurants, a Walmart, and a Krispie Creme!. Budget friendly. The rooms were spacious and clean, the air conditioner was quiet and worked just fine. Coffee maker in the room. Very quiet hotel. We'd definitely stay there again.

Room Tip: We were on the fourth floor and it was very quiet.
  • Stayed: August 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2018 via mobile

Customer service was excellent and hotel was lovely. We enjoyed the room with a king and queen bed as a Splash Lagoon package. The pool was fun, beds comfy and TV just right for Shark Week!

Some suggestions to consider:
1. Add a dresser to the king/queen room (room #305). Our family of 4 had just 2 tiny drawers to store our belongings in. We ended up moving the table over by the window and put our stacks of clothing on it. Meanwhile, there was a large space next to the king bed that served no purpose.
2. Provide a better fridge, preferably one that can hold 20 oz beverage bottles standing and has a freezer to store ice packs.
3. Provide body lotion. It's a simple thing, but much appreciated, especially after swimming. (It's a standard item at Holiday Inn Express.)
4. Upgrade the A/C to a quiet unit. It was very loud.
5. Provide new paper cups when housekeeping tidies up. (Actually, you could do away with the glasses and switch to paper/plastic altogether.)
6. Increase the water pressure in the shower.
7. Check the sink... It wasn't draining well.

We enjoyed our stay and really appreciated the Splash Lagoon package! Thank you for the wonderful opportunity!

Stayed: July 2018, travelled with family
Thank Tawnya K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2018 via mobile

Easy find off highway. Staff very friendly at check in and check out. Room was very spacious and clean. Quiet hotel could not hear anyone around us. The only downfall was the beds were so hard it was a bad sleep due to the uncomfortable beds. It’s not really the hotels fault someone might prefer hard to soft beds just for us it wasn’t great.

Stayed: June 2018, travelled as a couple
1  Thank Beth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2018

just happened along here by accident really. had dropped off the wives to shop and we went looking for a hotel.

we were quoted $0 less than the next closest hotel so we opted in.

Nice clean rooms, large and airy and we were given adjoining rooms. Nice consideration.

This is a big hotel with all amenities, A must stay if you are in the area.

Just off the highway and amid shopping areas and restaurants.\

Good find

  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom H, Guest Relations Manager at Courtyard Erie Ambassador Conference Center, responded to this reviewResponded 12 May 2018

Dear Mark H,

Thank you for taking the time to write such a great review about your most recent stay at the Courtyard Erie Ambassador Conference Center. We are glad to hear you enjoyed your stay and all of the amenities our hotel has to offer. We are conveniently located right off of Interstate 90 and close to many restaurants both locally owned and chain as well as other attractions and shopping areas. Again, thank you for taking the time to write the great review you did and we hope to have the opportunity to have you stay with us again if your travel plans bring you back to the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2018

Stayed here as part of a package with Splash Lagoon. Room was a nice size and it was clean. Bed was comfortable not sure about the fold out couch as hubby slept on it without opening it giving us girls the king size bed. He did say however that the couch not made into a bed was very comfortable. Room has a fridge, microwave and coffee maker. My only complaint is the heat/air control. It is more of what you expect from a budget motel I expect an actual thermostat when staying at such a nice hotel. I spent my night up and down adjusting the temp.

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank mykidsr1derful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom H, Guest Relations Manager at Courtyard Erie Ambassador Conference Center, responded to this reviewResponded 11 April 2018

Dear mykidsr1derful,

Thank you for taking the time to fill out a review about your most recent stay at the Courtyard Erie Ambassador Conference Center. As we take great pride to ensure that each and every guest has their best stay ever, we are glad to hear you enjoyed your room and we do apologize about the heat/air control. We will share your feedback with the correct hotel team to ensure that this is an isolated issue that is corrected immediately moving forward. Again, thank you for taking the time to write the review you did and we hope to have you stay with us again if your travel plans bring you back to the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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