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All reviews mini water park hot soup wine trail front desk cinnamon rolls room was clean wine country hot tub sausage off the highway parking lot lake erie gas station pool area would stay here again breakfast was excellent a great place to stay
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Reviewed 4 September 2018

My lady n I went there just as an escape from home for a few Day's.. WE HAD A BALL.. two pools... one is a 5 ft deep lap pool.. the FUN one could be called a Kiddie Pool but we Loved it .. from very shallow to only 3 ft deep.. slides both a kiddie one and a large spiral enclosed slide that spits ya out at the end.. TONS OF FUN.. then there is a Hot Tub.. the most friendly staff from desk clerks to housekeeping or maint.. EVERYONE is there to make the stay as pleasant as possible.. Room was Very Clean and well maintained.. A/c would freeze ya out .. large King Bed.. Tv, Microwave, and small fridge in our room.. .. we enjoyed it so much we actually spent most of one day without leaving with exception of out to eat supper.. played in the pools and hot tub all day long... and i'm OLD and Disabled.. we WILL stay there again..

Room Tip: we were on second floor.. was quiet and easily accessible. Both from the steps or the Elevators..
  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank scott c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay S, Manager at Holiday Inn Express & Suites North East, responded to this reviewResponded 7 September 2018

Dear Scott,
Thank you for sharing your experience and for recognizing the exceptional customer service you received during your stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I am pleased that you had an opportunity to enjoy our new mini water park. We love all the wonderful reviews on this new amenity we have added to this Hotel for our guest. We appreciate your business and we look forward to your return.
Sincerely
Jay Shah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2018 via mobile

BEST HOTEL WE EVER STAYED IN. Clean updated. Awesome pool area for the kids. Employees were all super nice. Very good breakfast. Close to everything like the winery’s Presque Isle. At end of road there is a beach to watch sunsets

Stayed: August 2018, travelled with family
Thank kazlo829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay S, Manager at Holiday Inn Express & Suites North East, responded to this reviewResponded 7 September 2018

Dear Valued Guest,
Thank you for the 5 star review and your feedback. I greatly appreciate your comments on how clean everything was and how much you love our hotel...We want our guest to feel welcomed and at home. Our complimentary hot breakfast is a great way to start your day out. The staff in that Department work very hard at keeping everything fresh and filled, we appreciate your business and look forward welcoming you back the next time you are in our area.
Sincerely,
Jay Shah

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Reviewed 30 August 2018 via mobile

All my daughter wanted to do this summer was stay at a hotel. I did research and found this waterpark hotel gem. I am so glad we chose this one. We stayed one night, i live an hour away. 10 thumbs up for this hotel. Wonderful hospitality, the most comfortable beds and pillows,etc. Having a keurig was a bonus. A very nice family restaurant next door. I could go on forever. The absolute best part is the family pool area. My daughter went down the big slide at least 40 times. I wish we stayed there for a week. Was an absolute perfect and much needed night away or mini vacation!

Stayed: August 2018, travelled with family
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay S, Manager at Holiday Inn Express & Suites North East, responded to this reviewResponded 7 September 2018

Dear Lisa,
Thank you for the perfect 5 star review. We are pleased that you enjoyed your accommodations and commented on the cleanliness of the property. We appreciate the recommendation that this a great place to stay! We do offer to our the guest, the use of the mini water park at no extra charge. It is a wonderful amenity that our guest loves. We appreciate your business and loyalty to the IHG Brand. We look forward welcoming you back the next time you are in our area.
Sincerely,
Jay Shah

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Reviewed 28 August 2018 via mobile

First time here and we’ll definitely be back! The new kids pool was amazing! We didn’t even try out the main pool! We had a 2 queen bed suite with a pull out couch! Fridge,microwave and a keurig too! Bathroom was large with a tub/shower combo! We were on the 1st floor in 136 and it was really nice! Close to the pools and the breakfast area! Breakfast was nice and even offered a pancake making machine that our sons just loved! Hotel and all areas were very well kept! Beds and pillows were super comfy! Staff was wonderful! If you love Splash Lagoon in Erie please keep going there and let people who don’t like large crowds and lines stay here more! Well worth the money! We traveled into North East to try the Freeport Restaurant for dinner which was yummy and affordable and stopped at the Straw Hat for yummy Ice cream on the way back and we stopped at the Little House of Donuts on Main Street the next morning! We can’t wait to come back to this awesome hotel and local area! Many wineries in the area if you love wine!

Stayed: August 2018, travelled with family
Thank surgtech16rn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay S, Manager at Holiday Inn Express & Suites North East, responded to this reviewResponded 7 September 2018

Dear Valued Guest,
Thank you for taking the time to share such a “Five Star” wonderful review with the entire online community! It is great to hear that you had such a good experience, especially with our service and cleanliness. We know that these two areas are the most important for our guests and I will make sure that our entire staff knows what an outstanding job they have done for you. Loyalty is very important for a hotel and I am very happy that you would choose to spend your time here with us again. Thank you for sharing such a wonderful review and I hope to see you again soon!
Sincerely,
Jay Shah

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Reviewed 21 August 2018 via mobile

Traveling home from Canada, we decided to stop over for a couple of days. The kids pool was great, taking the slide as an adult, be prepared for a fast slide. The sauna was great, and the separate lap pool was great. The renovated bathroom was bright and very nice. Wished the AC/Heating was central because whoever sleeps on the pullout sofa will receive the brunt of the cold a/c. Staff was very pleasant and welcoming. The breakfast is hearty with an abundance of options (pancakes, cinnamon buns, eggs, sausage, oatmeal, yogurt, sausage gravy, and more....wow!!).

Stayed: August 2018, travelled with family
Thank Kurtis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay S, Manager at Holiday Inn Express & Suites North East, responded to this reviewResponded 21 August 2018

Dear Kurtis,
We value our guest feedback and appreciate Awesome review. I am pleased that you commented on how professional and accommodating the team is, at the Holiday Inn Express North East. Our culture is making sure every guest leaves with a wow experience. We thank you for your business and for your loyalty to the IHG Brand. We look forward to your return the next time you are in our area.
Sincerely,
Jay Shah

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