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Reviews (152)
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All reviewsfront deskroom was cleansausagecookieswafflesindoor pool and hot tublemon waterwaffle makercomfortable stayclass reunionpizza hutplace to staygood sizestayed two nightswifi worked welldefinitely stay here againdecent hotel
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1 - 6 of 152 reviews
Reviewed 4 March 2018 via mobile

Needed a place to stay for business. Original plans got canceled. Hotel worked with me to reschedule and no extra fees. Folks real nice upon arrival. Nice room, able to do some work. Would stay again. Thank you.

Stayed: February 2018, travelled on business
Thank MikeL3810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017

There is one decent hotel in Bradford, and this isn't it. However, because there is a shortage of hotel rooms in town sometimes you have to bite the bullet and take what is available. My problem on this trip was the $262 room rate, which is outrageous for a Comfort Inn. When I made the reservation it appears that all rooms were $262 and I ended up with a two-room suite with a hot tub. Sounds rather nice, but the housekeeping staff sprayed and sprayed the room and bed until we had to exchange the bed's pillows for non-deodorized pillows. We opened the windows and turned on the A/C to clear the air. Breakfast was unappetizing and we went elsewhere. Next time we are considering staying in a hotel closer to Olean, New York. Of course, there is the casino hotel in Salmanaca but it seemed unreasonably expensive.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CI-management, Front Office Manager at Comfort Inn, responded to this reviewResponded 13 October 2017

On behalf of our staff we extend our apologies for failing to exceed your expectations during your recent stay with us. We value your feedback and will use it as a tool to improve the services we provide. We truly that should your future travels bring you back to our area that you will give us another opportunity to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017

Very clean and spacious room for the price. We were up for a trip to the casino so it was a bit of a drive but not too bad. Definitely better than paying $300 a night right at the casino or over $200 at the Holiday inn express.

  • Stayed: March 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Electraglide2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CI-management, Manager at Comfort Inn, responded to this reviewResponded 16 September 2017

Thank you for taking the time of filling an online survey. We greatly appreciate it and are glad you enjoyed your stay with us here at the Bradford Comfort Inn.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2017

We spent 4 nights here Aug. 25 to Aug. 28 and came away annoyed and disappointed.

While it is a nice clean modern facility, they need much better "housekeeping management" in my opinion.

When we arrived on a Thursday, the room was made up and fine. On the Friday we went out around 10AM and the room was made up when we returned about 4PM.

Saturday and Sunday were another story.

We went out around 9:30AM and when we returned around 4PM the room was not made up. Housekeeping was working on a room next to us and she seemed surprised that we were a "stay over". We told her, just give us new towels and supplies as we wanted to rest as we had to go out and play at a music festival in the evening.

Same thing on Sunday, we went out at 9:30AM and when we came back at 4PM the room was not made up. When I went to the front desk to express my annoyance, she did get housekeeping to come to the room right away and once again they seemed surprised that we were a "stay over". Once again we told her just to give us clean towels and new supplies.

The person on the front desk didn't look like she really cared about the problem and her explanation to me was they need to get the rooms ready for people checking in.
Probably "standard answer#-whatever.
Yeah--right--at 6PM there were 6 cars in the parking lot including ours and roughly the same number in the morning.

In my opinion they need a better attitude at the front desk and they really need to do a much better job of managing their housekeeping!

We have been members of Choice Privileges since 2006 and have stayed at Choice Hotels all across Canada and the USA and have never encountered this before.

If you plan to stay there over a few days, I suggest that when you go out of your room, tell the front desk what time you plan to return and you expect your room to be made up by then.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Ralph P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CI-management, Front Office Manager at Comfort Inn, responded to this reviewResponded 30 August 2017

On behalf of our entire staff, we extend our apologies for the disappointment regarding your recent stay at our hotel. We value your input and will be using it as a tool to improve the services that we provide. We truly hope that should you return to our area that you will consider giving us the opportunity to provide you with an exceptional experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017 via mobile

The rooms were good although we didn’t get connected rooms. They had mints that tasted really good, and two beds, And the pool was very tiny. The food was good. So over all this was an amazing hotel!!

Stayed: August 2017, travelled with family
Thank Alssya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CI-management, Manager at Comfort Inn, responded to this reviewResponded 14 August 2017

Thank you for your feedback. We apologize that the adjoining rooms were not available for you during your stay. We are pleased that you enjoyed the breakfast and your overall experience at our hotel. We hope you will stay with us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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