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Reviewed 15 October 2017

I've stayed at the Moonstone property in Cottage Grove, Oregon and greatly enjoyed it. So, I looked forward to this one as well.

With my Honey recovering from double knee replacement, we were very happy with an "accessible" room. The shower was perfect for him!

Our room was spacious, yet cozy My Honey especially enjoyed the fireplace . . . and not having to schlepp wood or clean it out! We were conveniently located to the main building for meals. Our dinners were abundant and very tasty. The first night we learned that each meal was much more than we could eat individually! Thank goodness for the in-room refrigerator!

As much as we wanted to take the tram to Oregon Garden, the weather wasn't cooperative, so we'll have to return in the spring. We did enjoy viewing the many murals in town, and nearby Mt. Angel.

Our only complaint is the little square, rock hard pillows. As attractive as they look on the bed, they really were quite uncomfortable.

All of the staff members were very nice, helpful and professional. We'll be back!

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank JacquieInFlorence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara H, Manager at Oregon Garden Resort, responded to this reviewResponded 17 October 2017

JacquieInFlorence,

Thank you so much for your review! We're so glad you were able to stay with us as well as the Village Green Resort in Cottage Grove! It's great to hear that you enjoyed the room (despite the pillows) as well as the meals at our Restaurant. You and your husband will definitely have to visit us in the spring when the Garden is starting to bloom, and take a tram ride as well. Thank you again, we look forward to your next return!

Sara

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Reviewed 25 September 2017

Front desk lady acted like checking us in was a bother to her. In room, thermostat to operate heat did not work, and was taped on the wall. Front desk apologized and told us to stay warm as best we could until tomorrow and use extra blanket in closet. Extra blanket was wadded up in a plastic bag. Not sure when it was last washed. Tub did not drain so ended up standing in pool of water by the time I finished shower. I woke up with a bug bite but since I found spiders in the room, pretty sure it was that. Breakfast included runny eggs and a toaster that barely worked. Grounds were beautiful.

Room Tip: Don't accept the room until you look at it first
  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank rdmatrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara H, Manager at Oregon Garden Resort, responded to this reviewResponded 29 September 2017

rdmatrix,

We are very sorry to hear that you did not enjoy your stay. We are sharing this review with our maintenance staff to ensure working thermostats for our guests as well as draining tubs. We are happy to hear that you enjoyed the Garden and the grounds. We hope you will visit the Garden again in the future!

Thanks,
Sara

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Reviewed 21 September 2017

The gardens (despite the rain) were really good. We enjoyed our trolley tour & then walking thought the gardens. The hotel room was ok, nothing overwhelming, a bit worn in places. The restaurant was disappointing - we ordered steak, game hen & gnocchi. The gnocchi was ok, but the other meals were below average & cold. The breakfast was also disappointing. It was very picked over by 9AM. After our requests for plates, tea bags and utensils were ignored we headed to Silverton & had breakfast at the Bistro. The latter was excellent. Overall, we came away thinking that the resort could be amazing if it improved the dining experience. The bar atmosphere (although very dark) was good, but the food was just as many of the reviews say - "disappointing".

Room Tip: Ask for a newer room & an end room.
  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank JackyOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara H, Manager at Oregon Garden Resort, responded to this reviewResponded 29 September 2017

JackyOregon,

We are sorry to hear about your experience at the restaurant. We have shared this review with our staff in order to ensure better guest experiences in the future - stocked plates, tea bags, utensils, and warm food. We are glad that you enjoyed the atmosphere of the Fireside Lounge and the Garden! The tram tour is a great way to get an overview of it, especially in the rain! We hope you will visit the Garden again soon.

Thanks,
Sara

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Reviewed 14 September 2017

I have stayed here twice and both times it was cold and dreary. But you can tell that in the summer, spring, and fall this place would be outstanding. It overlooks the Oregon Gardens and had everything not been dead it would have been beautiful.

During the winter they do a really neat holiday light display and have ice skating. My kids and I had so much fun at this event!

  • Stayed: February 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank MeaganWristen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara H, Manager at Oregon Garden Resort, responded to this reviewResponded 23 September 2017

MommyTravels_net,

It's great to hear that you and the kids have attended our Christmas in the Garden event! We hope you will attend this year as well, and experience the Garden in the fall. The trees are so beautiful when the leaves change colors.

Sara

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Reviewed 14 September 2017

We purchased the tour, hotel and dinner package for our anniversary this year. We arrived too early to check into our room but were given a pass to enter the gardens. We took the tram to acclimate ourselves with the gardens, and the driver was very nice and informative (sounded like he loved his job). We enjoyed our self-tour as well. The gardens were going into Fall mode, so they were not spectacular, but we could easily imagine the floral grandeur of the area in the summer, which is when we will definitely return. The dinner was excellent, as was the house wine and the service. The breakfast was also excellent.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Cherylal49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara H, Manager at Oregon Garden Resort, responded to this reviewResponded 23 September 2017

Cherylal49,

Thank you for the kind review! We are so happy that you were able to peruse the Garden before check-in and take the tram tour. The Garden in the summer is so beautiful, we can't wait for you to return and see it! It's great to hear that you enjoyed the food, wine, and service. We look forward to your next return.

Thank you,
Sara

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