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Reviewed 16 September 2017

I am going to start with the positives. Ruth, who checked us in, was amazing. Very helpful. I forgot something at the front desk and she brought it to me. When we mentioned where we were going to eat she called the restaurant to confirm they were open. She offered to carry our bags. Very very nice. We were in room 123 second floor 2 queens. The hotel is 2 blocks from the ocean. From the balcony outside our door we had a very nice view of the ocean. Not a full view but it was very nice. Table and 2 chairs outside to take it all in. The room was very large. Table with 4 chairs and the chair upholstery was in excellent condition. Sink was separate from toilet and shower/tub. Plenty of counter space. Tub/shower appeared to be brand new. Shower curtain and liner was in excellent condition. Towels were nice. Water was hot. Dvd player in room with tons of dvds to choose from at office. The negatives are the exterior looks weathered / worn / needs care. Didn't look at all like the white coastal retreat I saw pictured. The majority of car parking is on the street. That wasn't a problem for us but if you like your car right outside your room that's probably not going to happen. The drapes were not hung really well. The toilet seat was pretty thin. I am slender and felt uncomfortable sitting on it. We had to obtain a screwdriver from the office so seat could be tightened . Flush power was concerning. The bathroom sink was a little sad and didn't drain well. The carpet seemed clean but was really low quality and should be changed. The mattresses were okay but nothing special. The room appeared to be clean. But with all the exterior issues going on and the inconsistencies in the room it made me wonder how clean the room really was. We stayed 2 nights. It was an okay experience. My biggest frustration came with what I thought was a misrepresentation of what I expected based on website pictures. The registration area was extremely cluttered and disorganized. The exterior just wasn't in good shape. Which leads one to wonder what is going on inside. Again our stay was okay. Not sure I would return.

Room Tip: Room 123 had a nice view of the ocean. Not a full view but a nice view considering ocean is 2 blocks away.
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Wanda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruth S, Guest Relations Manager at Hillcrest Inn, responded to this reviewResponded 17 September 2017

Hello, Wanda

Thank you for taking the time to review us and for your kind and very sweet comments. Yes, we are currently undergoing an update of of our exterior and our grounds and hope you will give us an opportunity to show you the completed process. Our goal is for your experience to be a very positive one and we appreciate you letting us know what we can do to make all of our guests have a wonderful respite.

Thank you again and wish you many happy travels,

Ruth

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Reviewed 29 August 2017 via mobile

Have stayed her two times with a group of friends who were participating in the annual Hood to Coast Race. The staff always treats us special and is extremely helpful with any unusual requests that we have. No matter what we need (wine glasses, cups, chairs, pop up tent) they always have it. The rooms are very clean and comfortable with a seaside charm that makes staying here fun!

Stayed: August 2017, travelled with friends
Thank James Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruth S, Guest Relations Manager at Hillcrest Inn, responded to this reviewResponded 1 September 2017

Hello, James

Thank you for your kind comments. We love having the groups of friends who join us for Hood to Coast. It is our pleasure to be part of such an amazing event with the most amazing people. Your kindness makes it fun for us to be at Hillcrest Inn and we look forward to many more visits.

Happy Running, Best Regards, Ruth

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Reviewed 12 August 2017 via mobile

Never doing business with hillcrest inn again. They kicked us out on the first night for having a few friends walk into our room to change cloths. Screwed up the entire vacation for us. Apparently we are not allowed to have guest visit the room during our stay.

Stayed: August 2017, travelled with friends
1  Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruth S, Guest Relations Manager at Hillcrest Inn, responded to this reviewResponded 13 August 2017

Hello, David

It is unfortunate when a guest agrees to our policies and chooses to not to follow them. We are sorry to say we could not allow non registered guests in our rooms while the registered guest was not in attendance. While we understand as a frequent traveler, you feel you may choose to occupy the room as you please, it is for all guest safety we have these policies in place. As we do not plan to change these policies in the future, we have refunded the 2 nights you didnot stay and wish you many happy travels in the future.

Best Regards, Ruth

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Reviewed 9 August 2017

Big advantage over the large hotels: Hillcrest is so friendly and treats you to DVD's, popcorn, beach toys, beach blankets and towels, and even a cart to carry it all to the beach! They have a grassy courtyard with grills and picnic tables. Thanks for making us feel so welcome!

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank agrestak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruth S, Guest Relations Manager at Hillcrest Inn, responded to this reviewResponded 10 August 2017

Hello!

Thank you for letting us be part of your vacation. We love sharing Seaside with our new "Hillcrest Inn Family" and hope to see you again the next time you visit Seaside.
Thank you for yur sweet comments and for taking the time to let us know how we are doing.

Happy Travels,
Ruth

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Reviewed 7 August 2017

My girlfriend and I stayed in the "Sweet Retreat" room at the Hillcrest Inn and were very happy with our stay. There are two separate rooms, one for sleeping, and the other for watching movies. There are a bunch of classic DVDs in the office that are free to borrow so we watched Spider-Man :) There is also a nice little view of the ocean from the room. The location is perfect because it's less than a 5 minute walk to the beach one way, and to Seaside's main strip the other way.

Ruth went above and beyond to make us feel at home during our stay. She is one of the most generous people I have ever met, and inspired me to be a better person. One night we were going to have a fire on the beach, she offered us wine glasses so we didn't have to drink out of the bottle. She also lent us her BBQ lighter so we could start our fire easier. As we walked out of the office I dropped the bundle of fire wood we bought, so she went and grabbed me her personal wood-bundle bag. Truly amazing.

I will definitely be recommending the Hillcrest Inn to all of my friends who visit the Oregon Coast :)

  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Taylor_McElwain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruth S, Guest Relations Manager at Hillcrest Inn, responded to this reviewResponded 8 August 2017

Hello, Taylor & Taylor

Thank you for your very sweet and kind comments. We are happy when our "Hillcrest Family" feels at home and welcomed. We are thrilled you enjoyed Seaside and that our location worked well for your visit. We hope to see you the next time you visit Seaside and wish you many happy travels.

Best regards, Ruth

P.s. It's the wonderful guests (like you) that make our day!

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