I normally rate hotels that provide expected value a 4 or 5, and in some respects the Hilton deserves high ratings. However, I and others I was traveling with found a musty, stale, or mildew odor in our rooms and other areas like stairwells. I asked the front desk right away if there had been a water leak or other maintenance issue and they said no. However, within a few days I noticed a carpet cleaner truck parked outside using a long hose to go up the stairwells into the corridors. So number one caution (if smells bother you) is to call ahead and ask if the problem has been resolved.
Second issue is that there were 3 machines in the fitness center and one was out of service the whole time. Which means 2 is company, 3 is a crowd and I only had one opportunity to exercise (only once was a machine available). You can walk or run outdoors along the sidewalks - seemed pretty safe. There's a trail back toward the airport that goes along the river.
We had a business meeting at the hotel and I would rate the service and accommodations as, well, average. Nothing really bad, but nothing outstanding. We didn't eat there - breakfast is available as a buffet (I think around 8 bucks) or you can walk across the parking lot to McDonald's or about a block to Jack in the Box. Lunch or dinner options include a Chinese place, Subway, and a sports bar in the nearby shopping center. I got Chinese one night which was, well, average.
The room itself (other than the odor) was fine. The mattress was a little too firm. There's a fridge and microwave and plenty of space to stretch out. The bathroom was ok. The lobby is comfortable and most of the time I saw businesspeople on their computers or sitting at tables talking. There are free cookies at the front desk in the evening, and we got 3 "coupons" for water bottles at checkin (otherwise you have to pay for everything out of the mini-store).
There are a number of hotels in the area - probably 5 or 6 within walking distance - so I recommend checking around instead of assuming this Hilton is up to the usual standards.
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- Also Known As:
- Hilton Garden Inn Portland Airport Hotel Portland
- Hilton Portland