I booked a trip to The Kiwanda Surf House for my birthday celebration and had extended family coming to stay for a couple of nights. I researched the properties available and from the photographs it appeared like a great space for a family get-together. The location was amazing, one row of houses between the property and the beach, and the deck provided amazing views. However, when we walked toward the stairs to the front door we saw about 200 empty beer bottles and cans stacked by the stairway from the previous tenants. When we opened the front door, the smell of hash and cleaning products was so overwhelming we immediately opened all the doors and windows in an attempt to clear the smell. The house is in need of some serious maintenance; drawers are missing in the kitchen, there is no kickplate around the base of the cabinets in the kitchen, there was garbage left over from the previous tenants, the kitchen cupboards and drawers were filled with garbage. There was hair on the counters, missing flooring between the bathroom and hallway, mold in the bathroom, holes on walls throughout the house. The sofas were stained and dirty. The bbq is disgusting and has no lid with a handle, the deck was patched with plywood, and the joints on the underside are heavily rusted over. We immediately decided this property was not suitable for our family and especially the children traveling with us. I immediately called the rental company and they offered to send out a cleaning crew, I informed that it wouldn't do any good, they were in need of a contractor. The house has the potential to be a great space, but needs some serious work. Looking at the pictures, it appears the home is beautiful and in great shape, but don't be fooled as I was, and look for another place to stay. Hopefully the owners or rental company will spend some time restoring this house because it's location is amazing. Vacasa Rentals was able to transfer our reservation to a home in Newport, so we drove an hour south to spend our vacation at that location. The property was much nicer, but still had some issues. I really hope they do a better job of maintaining their properties, as I will not use this company again or recommend friends and family to rent through Vacasa.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|