Our family stayed here last week. When we arrived the house was unclean, the dishwasher was broken and filled with dirty dishes, the dryer was packed full of towels and sheets from previous tenants, garbage cans were over-flowing and stunk, carpets were extremely stained and gross, tile in kitchen was filthy. Our entire stay we wore shoes. We contacted the owner and while she was quick to respond, she was difficult to deal with, she had the cleaning crew call and argue with us that they had cleaned the place and said we made it dirty. I will add the home could be beautiful if it was taken care of, our family spent our first night cleaning tho. Also, we heard from the cleaning crew the hot tub had no chemicals in it for the week before we rented it, but they didn't drain it and treat it, very unsanitary. Beds were dirty, pillows stained and comforters stained.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
I booked this house thinking it would look just like the pictures. It couldn't have been further from what I was expecting.. the walls are dirty and scratched up, desperately needing a coat of paint. The carpets were stained and grungy. There were windowsills that looked like they had never been wiped down and had dead bugs on them. The stove was covered in grease. There were still crumbs of food left on the table when we arrived! The first thing we did when we arrived was clean the counters. The fountain feature was broken, the recliner chair in the living room was broken, blinds were broken, the chairs on the balcony outside were all broken. We put sheets over the furniture before sitting on them. I was incredibly disappointed. The only thing that was good was the ocean view.