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“Great Stay...Will Do It again”

Review of Lodge Room 024

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12 reviews
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Overview
Holiday Rental House -
1 Bedroom, 1 Bathroom, Sleeps 2
Black Butte Ranch, Central Oregon, Oregon

Reviews from our community

Average - based on 12 reviews
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Reviews from our community

Date | Rating
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Marti K
Eugene, Oregon
Level 4 Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“This condo is in need of some major upkeep”
Reviewed 25 August 2015 for a stay in August 2015
1
person found this review helpful

I don't often review places we stay, but this needs to be addressed for future customers who might book lodge condo # 24. This condo is dark, there are stains on the carpeting, the patio hasn't been cleaned for some time, and in fact the decking is rotting.
The carbon monoxide safety detector beeped all night the first night. We told the gal who brought towels on Saturday, but nobody came to fix it during our stay.
The vanity sink has a crack, the caulking in the shower is coming loose and really this is so sad that such a great resort would allow the upkeep to go this far down and continue to rent this unit.
The only redeeming feature is the bed was very nice.
In addition we opted to reserve a condo in March, far in advance to get a nice unit, then to be bumped to this substandard unit two weeks before our visit in August. We were told there was a mistake on reservations and we were given a $25 voucher to make us feel better. We were sadden to say the least for such an inferior unit.
If it wasn't that we wanted to attend a wedding at the lodge we would of opted out.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Liked best: The resort location is ideal.
Liked least: The condo unit.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Sep 2015
We appreciate your feedback and have mentioned the above concerns so the issues can be taken care of. As all of our units are privately owned, we hope that you would stay with us again and we can find a unit more updated for you and your family.
Best Regards,
Black Butte Ranch Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon
Reviewed 14 March 2013 for a stay in February 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
OR
Reviewed 2 February 2013 for a stay in December 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Portland
Reviewed 2 November 2012 for a stay in May 2012
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
2 Nov 2012
Thank you for the feedback. The management team was able to use this information to double check our booking process and to make sure it is noted on confirmation letters sent to our guests. In our research to make sure you were not overcharged at check out, we reviewed the following for your reservation: Recorded phone call 8% taxes and 8% resort fees were quoted, stated on e-confirmation letter and also on your check in registration/signature card. Additionally the 8% taxes and 8% resort fees came to $46 for your reservation and you were charged $46, sorry we aren't able to verify a $90 charge for taxes and fee was ever accessed on your account. If you feel this is in error, please call the rental office any time, we are happy to work through the billing detail anytime.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
DaMacAtta...
Camas, Washington
Level 6 Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“A shame to have bad customer service & low standards, in such a beautiful place!!”
Reviewed 9 August 2012 for a stay in April 2012

During off season (spring & fall) Black Butte Ranch hardly has anything open (on site) for food options. Therefore, you should rent a place with a kitchen & buy your groceries ahead of time. Or just know that you're going to be driving a long way into town for food, etc. If you haven't been to BBR before, it's about 10 mile drive outside of Sisters, OR.
This room is set up like a hotel room with attached building like condos, with it's own outside entrance. When we arrived, everything seemed fine with the room...nicely appointed & clean. However, when we went to bed that evening, the mattress was like sleeping in a gigantic taco because it was so worn-out, in the middle. It was horrible! When we complained to management upon check out, they handled it poorly and all they recommended was for us to tell them next time so they could try to move us to another unit. We probably should have done that but who wants to take their vacation time to move condos, in the middle of a very short stay? How about some quality control by BBR instead? There's no way that other guests slept in that bed and said nothing!! We should have been offered a discount for our discomfort! Management was NOT apologetic and they blamed the owners of the unit for not updating their furniture. What a bummer that Black Butte Ranch is so beautiful, but their staff needs a good course in customer service. Due to the uncomfortable mattress, we visited our Chiropractor a few times, after returning home. We'll look for another rental for our next getaway!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Liked best: The area & surrounding views are beautiful.
Liked least: Black Butte Ranch customer service & the mattress!
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
8 Aug 2012
Thank you for your feedback. In our best effort to fully understand the nature of your review the management team reviewed the notes made on your past two years of reservations with us and we are quite confused by the review comments. While we do have a report of the bed being an issue for you, that was during your April 2011 stay, and we are happy to report as a result the mattress and box spring were replaced and are brand new in keeping with the Executive rating of the one bedroom lock off room. No other concerns were reported from your 2011 stay. Noticing the dates referenced for this review were maybe intended for your summer 2012 visit we also researched your return July 2012 reservation, which was in a super cute Trail Cabin with a hot tub and other nice amenities. No complaints were logged from this visit, no notes about poor guest service on part of the staff, about the bed or otherwise, the only note the management team has is you decided to extended your stay. Should we be missing some important details here please do call the rental office any time to discuss, we truly want to provide the best guest service and create great memories.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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