We arrived in Bend on Saturday, January 13th for a belated anniversary trip (hubby had to work overtime so we moved the trip back.) I booked this through TripAdvisor and even had a welcoming text message.
When we arrived around 5:15-5:30 pm, first we were told that they did not have our reservation. I told the desk clerk Jaden that I booked through this site and showed him our welcome text. He then apologized and said that we had the last king room (we shared that this was an anniversary trip) and that they were cleaning it (he got on the radio with the maid.) After apologizing and offering us a non-alcoholic drink and snack, we awkwardly waited about 45 minutes while others checked in. Okaay, stuff happens - no problem.
Then when the room is finally ready, we check in and it turns out my tripadvisor info is still under my maiden name. Jaden becomes an instant d-bag and says "under Oregon law, I don't have to honor this reservation..." Really, dude? Why? He then acts like he is doing us a huge favor by allowing us to check in two hours after normal check in time. It was a big downer. Even his assistant looked embarrassed.
That said, the room was nicer than we expected based on other reviews and we were very happy once we figured out the wifi and direct tv. It was super busy on Saturday and Sunday and there was running, screaming kids (PARENTS, do your job!), a barking dog left alone (poor Fido) and a delivery driver to the nearby restaurant who couldn't get the job done (back up alarm 8 times - omg!)
I would stay again - the bed was SO comfortable and the price was very fair, but I hope Jaden is NOT working that night. I don't know if I could hold my tongue again and be nice to him.
- Official Description (provided by the hotel):
- The Red Lion Hotel Bend OR is centrally located in the heart of downtown Bend on Business 97. Nearby, you will find 28 golf courses, the High Desert Museum, Deschutes County Expo Center and historic downtown. Outdoor enthusiasts will enjoy the area's hundreds of miles of bike and hiking trails, rivers, lakes, Mt. Bachelor Ski Resort and numerous state parks.For your convenience, our 75 non-smoking guest rooms are equipped with amenities that include Red Lion's signature Sealy pillowtop beds, Eco Fresh Environmentally Responsible Products (ERP), free wi-fi, refrigerator, microwave and coffeemaker. We also feature a seasonal, outdoor pool, whirlpool and fitness center. We offer Red Lion's signature Roaring Start Breakfast Buffet included in your rate. The whole family will enjoy dining at our Black Bear Diner for breakfast, lunch and dinner. On-site, we also offer 2,000 square feet of meeting space for board meetings, family gatherings, seminars or corporate meetings of 10 to 50 people. Room service is also available through Black Bear Diner.For additional dining choices, Bend boasts over 275 restaurants and brew pubs, many of which are within a 3-block radius of the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Red Lion Bend
- Bend Red Lion