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All reviews the black bear diner motel style room was clean waffles free breakfast close to downtown would stay here again fresh fruit pool and hot tub checking in coffee maker lobby carpet soaps pets dog california
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Reviewed 5 January 2018 via mobile

My wife stayed at the hotel from 28 Dec 2017 thru 01 Jan 2018. She arrived with a reservation at 4:30pm. Had to wait in line for 30 minutes as there was only one front desk clerk to check people in. After checking in and given her key she went to her room to find it wasn’t cleaned and ready for her yet. She waited Another 30 minutes for the room to be prepared. After the room was ready she went in and was arranging her things when another individual opens her door with a key he was given from the front desk and says it’s his room. My wife closed the door and informed the front desk and the individual was assigned to another room.
The third day she was in the hotel her room wasn’t cleaned. She was told they were short of staff that day.
I passed all this along to the front desk during her visit and a couple days after the visit and was told the hotel management would get back to us. I even left a message with the manager to contact me and never heard a word from anyone. We paid the bill as we were quoted and will never return to this hotel. The hotel itself is rather nice but is completely lacking decent management.

Stayed: December 2017, travelled with family
Thank Robbonomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bluesky026, General Manager at Red Lion Inn & Suites Bend, responded to this reviewResponded 26 January 2018

Rob thank for you providing us with this feedback and let me begin by apologizing this was your experience with our hotel! We provide ourselves on service and cleanliness and we did not execute this for you. We will be reviewing this with our entire team and working on the needed improvements. Thank you again for the feedback so we are able to do so!

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Reviewed 4 January 2018 via mobile

Perfect way to end a hard days travel. Beautiful property with newly remodeled rooms. Quiet, civilized, centrally located, very fast check in. Hardwood floors in the rooms, great water pressure in the shower, superb television sets.

Stayed: January 2018, travelled with family
Thank Dr Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bluesky026, General Manager at Red Lion Inn & Suites Bend, responded to this reviewResponded 5 January 2018

Thank you Dr. Joseph, we appreciate you staying with us and for taking the time to write a review.

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Reviewed 1 January 2018

Looked like the sheets hadn’t been changed. There was a dirty foot print on the cover of one of the beds along with dog hair. The other bed had stains, blood and other unidentifiable spots. Not a very good feeling when your exhausted from traveling. Other than that the rest of our room was clean and tidy.

  • Stayed: December 2017, travelled with family
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Review collected in partnership with this hotel
Thank kristinf2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bluesky026, General Manager at Red Lion Inn & Suites Bend, responded to this reviewResponded 3 January 2018

Hi Kristin,

My apologies for than a less than perfect experience. I hope you called our team to get everything changed out.

Thank you for staying with us,

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Reviewed 18 December 2017

Excellent housekeeping staff and the maintenance guy is really polite. The support staff was searching for reception staff.

Dismissive, rolling eyes , receptionist. Annoyed that customers exist.

So now a poem for your

  • Stayed: December 2017, travelled on business
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Review collected in partnership with this hotel
Thank 244katyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bluesky026, General Manager at Red Lion Inn & Suites Bend, responded to this reviewResponded 19 December 2017

Thank you for the great feedback, I will be sure to pass along the good and not so good. As always we are looking for ways to improve and appreciate you taking the time.

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Reviewed 16 December 2017

As always a very enjoyable hotel with large rooms and friendly team. Its the best deal in town for the money compared to many of the others that may be brand names but charge 50% more. And these rooms are twice the size.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Cburdett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bluesky026, General Manager at Red Lion Inn & Suites Bend, responded to this reviewResponded 19 December 2017

Thank you for letting us know about your stay and for choosing Red Lion.

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