The tomato soup is killer. Just a little kick to it, very flavorful. I didn't care for the potato soup - too herb-y, very light on the potato flavor, but great garnishes. All soup is served with a slice of grilled garlic bread that is warm and a good compliment. The paninis are just right - I love the ham-salami-olive-red onion-pepperocini with caper mayo. It's reasonably priced and I can get 12 oz soup, garlic bread and 1/2 panini for under $10 (which is more than I can eat)
The service is fine and pretty consistent. You order at the counter, then seat yourself and they will bring the food to you (or your bagged to-go order).
The food is the highlight here - the dining room is not. It's small, cramped, and if you're not an extrovert, probably a little uncomfortable. People buddy-up at tables with strangers in order to get seats during the lunch rush. Parking lot is also cramped, but it works.
The wait for the food to be prepared is reasonably short, and to-go orders have a spoon and napkin and so on.