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“Terrible Delivery Service”
Review of Mazzio's Pizza

Mazzio's Pizza
Ranked #232 of 372 Restaurants in Norman
Cuisines: Pizza
Restaurant details
Reviewed 6 June 2017

First, we love Mazzio's Pizza, especially the Ken's Pepperoni Pizza. Delivery from this Mazzio's is absolutely the worst. It is always over an hour for delivery, no matter when you order. Pizzas frequently arrive cold and lately, the orders have not even gotten to us at all. The only thing that keeps us coming back is the Ken's Pepperoni, that is it.

If the drivers fail and don't bring Red Peppers and Parmesan, they walk away with a much smaller tip than they would have received otherwise.

    • Value
    • Service
    • Food
Thank Ebazinam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 10 reviews

Reviewed 8 December 2016 via mobile

I had ordered pizza for my family that was staying at the hotel and I also stopped and picked up a pizza on my way back to the fairgrounds. The hotel staff recommended them and was for sure some awesome pizza. Highly recommend and the staff at the hotel kept bragging about their salads, didn't get to have one of those but I'm sure they are right.

Thank MMShirley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2015

This is easily our most visited restaurant in the Norman area. The quality is consistently good. The pizza and salad bar are great! The price always reasonable even for a family of five. Tuesdays offers a pizza buffet and on Sundays drinks are free. This is the perfect place for our family after church!

    • Service
    • Food
Thank Colvin24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014 via mobile

They have a buffet on Tuesdays from 5-8pm. We've been to this mazzio's numerous times for this. It has always been pretty good in the past. However, the last 2 times we went, which were about a month apart, there was very little pizza on their buffet line and empty containers on their salad line. We went there tonight at 7pm-4/15-and not only was there no pizza but the salad line was gross. Looked like no one had cleaned it in some time. Also, there was not a clean table in the entire place. Dirty plates on most of them and the ones that didn't have dirty plates had not been wiped off. The manager should be ashamed of such a dirty restaurant. We paid for our meal, got our plates and when we turned around and saw the condition of the place, we quickly got our money back and left. Advice, look at the buffet before you pay. This mazzio's is off our list of places to eat.

Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2013

Positives: convenient location, value prices, salad bar
Negatives: spongy crust, everything tastes the same

In a sense, Mazzio's is "Oklahoma's pizza house". Begun in Tulsa in 1961, the chain now has stores across Oklahoma and in eight other states.

Although it's a college town, Norman has relatively few pizza parlors. This store is our "go to" location for pizza in that community.

Location and Parking:

Mazzio's at Brookhaven Village differs from most of their other restaurants. Situated on the north end of an upscale retail/office complex, this restaurant is easy to see from the busy intersection of Robinson and 36th Avenue NW.

Parking is limited near the entrance. Some spaces are provided on the north side of the store. You can also park along the east side of the building. If those spots are full, common parking is provided further out.

Inside the Restaurant:

The dining area is well arranged, but doesn't seem to be as large as other Mazzio's stores. Walls are decorated with scenes reflecting the University of Oklahoma.

Value-priced meals and coupons attract large groups, particularly during traditional meal times. Employees are often slow to clear tables after groups leave. However, if you arrive "before the rush", or come during off-peak hours, you will probably find plenty of clean places to sit.

Menu:

Mazzio's stores offer a variety of value-based "Pricebuster" pizzas, a line of "Mastercraft" (artisan) pizzas, plus Calzone Rings, breadsticks, sandwiches, pastas, and appetizers. They are one of the few chains that still offers a full salad bar.

Food...the Bad News:

We've eaten at Mazzio's (and their predecessor, Ken's Pizza) over 45 years, and have noticed an overall decline in food taste across the chain. Items made with their dough have a certain "blah" sameness, and toppings don't have a distinctive flavor. Family members ranging from 19 to 55 have commented on the difference compared with a few years ago.

At this particular store, we've noticed the crust is never prepared quite right. When cooked correctly, thin-crust pizza is crisp but is not tough. At this store, thin-crust pizza is tough and a little chewy. Original crust pizzas are also tough...and very chewy.

Price doesn't seem to make a difference. Value-based "Pricebuster" pizzas and more expensive specialty pizzas all suffer from blah taste and tough, blase' crust.

Some Good Food News:

The salad bar, however, is a bright spot. It's usually clean and well-stocked with fresh greens, tomatoes, eggs, diced ham, and a number of other condiments. Several popular dressings are available, along with bacon bits, sunflower seeds, and other toppings. Also...

This location was one of the first in our area to install a Coke "Freestyle" machine that offers 127 flavors. It's a popular attraction for many, including our family.

The Bottom Line:

This store is not too bad, not too good...but unlike Goldilocks, it's not "just right". In general Mazzio's is a good place to feed a large group or have a nice salad, but if you're looking for distinctive pizza and pasta, I'd recommend you look elsewhere.

Final note: We have a lot of good memories of Ken's/Mazzio's. They were never "New Jersey" style pizza...I don't think they intended to be...but they were a flag-bearer for a type of "mid-American" food. Hopefully, they'll assess their position, correct problems (particularly with the crust) and move toward the "head of the pack" where they once were.

    • Value
    • Atmosphere
    • Service
    • Food
Thank The_Real_Birdcatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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