Stay with water park next door hotel was good water park needed cleaned alot and better amenities More
- Free Wifi
- Free Parking
Stay with water park next door hotel was good water park needed cleaned alot and better amenities MoreShow less
Thank you for choosing to stay with us! We will make sure to clean the waterpark thoroughly before your next stay with us!
Customer service at the front desk was pleasant. The rooms were ok. I reserved 2 rooms. One of the rooms did not have hot water until the next day nor did room service come to clean or remove the trash even after asking for the room to be cleaned.
I am glad to hear you enjoyed your stay with us overall. I apologize that you had some issues with hot water. We look forward to seeing you again here soon!
I will never come back to this hotel. The floors were softer than the beds in room 513. We didn't use the shower as there was dirt or something in the corners or the shower. Nevertheless I never complained. Checked out to find they didn't just charge me the 180.55 and hold 75, they charged the 180.55 and put a hold for 105.55. Called every number available, tried to get the hotel to understand what they did and even faxed a copy of my bank and they still haven't made it right.
I am so sorry about the problem with the hold on your card. We release the hold upon check out, however, sometimes your bank will hold the transaction for up to two business days (it depends on who you bank with). You may want to reach out to your bank regarding the hold! I apologize for the miscommunication there!