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Reviews (215)
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Reviewed 1 April 2018

Very impressed with the king suite. It was perfect for traveling with kids. There was a separate seating area for the adults to chat after kids went to bed. Loved the decor of the room and the entire hotel. Room had a nice view as well. The staff was so courteous. Kids were thrilled with the fresh baked cookies. The tea bar was especially nice as well.

Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank kmburke03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria P, Admin at Mount Vernon Grand Hotel, responded to this reviewResponded 3 April 2018

Thank you for the 5-star rating and the wonderful review! We are so glad that you enjoyed your stay with us and that our accommodations made it more comfortable for you while traveling with your children- also that you enjoyed our fresh cookies and tea bar! We will pass along the kind words to our staff as well. We hope to see you again very soon- have a Grand day!

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Reviewed 26 March 2018

We spent one night a the Mount Vernon Grand Hotel. The hotel is two years old. The staff was great, the room was spotlessly clean (although oddly on the small side for a new hotel in a town of this size), parking was free and adjacent in an open lot next to the hotel, Aveda products included. Breakfast was what you would find like at any of the major medium prcied hotel chains (although no waffle maker).

The quirks: As others have noted, the configuration of the room is such that you open the door into the bathroom/sink area. Finally at check in - you get the impression that they have a lot of problem guests as I had to sign my name twice and initial it in three places on a document that looked more like something you see when you rent a car. Included in this document was that there would be a $10.00 charge should I not return the plastic key cards. $10.00 for plastic key cards? Hardly what I would call hospitality.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank LookOut1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria P, Admin at Mount Vernon Grand Hotel, responded to this reviewResponded 28 March 2018

Thank you taking the time to rate and review us- we certainly appreciate it! I will take your suggestion of the waffle maker to our Management Team- we love hearing ideas on how we may better our guests experience with us. We do apologize that the room size was smaller than expected. I will also mention the need to simplify our check in process, as this was a predetermined process based on our Corporate Offices. We do hope that you will visit us the next time you are visiting the Mount Vernon area. Have a Grand day!!

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Reviewed 23 March 2018

The Mount Vernon Grand is my favorite hotel in the US. The front desk staff is fabulous and the bed is the most comfortable I've ever slept in anywhere. Every part of the hotel is excellent. Other hotels should pay attention to how The Grand does business.

Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria P, Admin at Mount Vernon Grand Hotel, responded to this reviewResponded 28 March 2018

Thank you, Steve, for the fantastic rating and review- we appreciate your feedback! We are absolutely thrilled that you enjoyed your time with us and that our team and accommodations far exceeded your expectations. Of course, we are looking forward to your next visit with us- which we hope will be very soon! Have a Grand day!

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Reviewed 16 March 2018

Overall this is a very nice place to stay, if you want to nice quiet romantic getaway pick the top floor because the people above you will be making noises you don’t want to hear, the air-conditioner sounds like a freight train if you can get past all that everything else is really nice.

Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank stevepepenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria P, Sales Administrator at Mount Vernon Grand Hotel, responded to this reviewResponded 20 March 2018

Thank you for taking the time to rate and review us- we certainly appreciate your feedback. We have brought your comment regarding the air-conditioning to our Maintenance Manager, we are sorry that this as well as the guests above you disrupted your stay. Please feel free to contact our Guest Services Representatives with any complaints regarding any guest related noise issues so that we may rectify the situation promptly during any future stays. We would like to invite you to stay with us the next time you are visiting the Mount Vernon area, please feel free to request the top floor specifically the next time you book with us. We hope to see you again soon- have a Grand day!

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Reviewed 16 March 2018

Very quaint and lovely atmosphere. Staff are amazing. Breakfast is great too. Coffee in room not so great but brewed coffee is delicious. I understand it is provided by a local roaster. Thank you all for comfortable week stay!

Stayed: March 2018, travelled on business
Review collected in partnership with this hotel
Thank tmvrns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria P, Sales Administrator at Mount Vernon Grand Hotel, responded to this reviewResponded 19 March 2018

Thank you for taking the time to leave us such a great review and rating- we certainly appreciate it! We are most glad to hear that you enjoyed your stay with us and that our staff exceeded your expectations. I have brought your point regarding the in-room coffee to our Management Staff. Our lobby coffee is a from a local roaster and we do have some of this coffee available for purchase in our sundry. Thank you again for your review-we would love to host you the next time you are visiting the area. Have a Grand day!

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