We are IHG platinum club members and recently enjoyed a wonderful stay in Cozumel at an IHG property.
Unfortunately this past weekend we had to stay in this hotel. It was not a good experience and we would never stay at this location again and will NOT recommend this hotel to any one we know.
First, upon check in we asked the front desk if the room they assigned to us was a king suite and the front desk said it was. We saw a room being cleaned and asked the cleaning lady if this was a king suite...because it was much bigger then our room and she replied yes.
Second, we were there for a wedding and the groom was going to come to our room and get ready the morning of his wedding. I called the front desk to get a late check out and they said they would not allow it. So I went down to the front desk and spoke with the Manager, Debra. She stated that she would not approve a late check out. After speaking with her hotel owner, she returned and still said no. I told her about the situation and she gave us an extra hour and a half...but it was still a pain.
Third, the day of the wedding the bride and groom were in the presidential suite and the fire place was switched on then off and there was a smell of gas in the room. So we called the front desk and again spoke to the manager, Debra who stated that it's not possible because the fire places dont get turned on until the 1st of November. I told her that it was running the night before she said I was wrong. I asked if she could send a maintenance person up. She did and it was leaking a bit...he said the switch was flipped too fast.
Seriously...save your self the head ache and stay some where else.
- Official Description (provided by the hotel):
- Stay Smart at the Holiday Inn Express Hotel & Suites LaMalfa. This unique property provides the finest personal service and facilities throughout Northeast Ohio. The atmosphere is warm and relaxed and the ambiance embraces the uniqueness of the European decor throughout the eighty-three all suite facility including Executive Suites, Penthouse and Presidential Suites. Wireless and Ethernet are available throughout the hotel as well as the 60,000 sq. ft. banquet and convention facility. Come enjoy a fireside, hot Continental breakfast in our expanded breakfast area complete with a view of our 25'x52' lap pool with under water lighting and fountains. Located in the corporate hub of Mentor, Ohioand the home of corporate headquarters to Steris, Avery Dennison, First Energy and Rollkraft makes this hotel the number one choice for business travelers. Located just minutes from downtown Cleveland guest can enjoy the excitement of big city entertainment with near by Cleveland Indians, Cavs and Browns, Rock Hall of Fame, House of Blues and Lake County Captains.Local attractions include Mentor Civic Arena, James A. Garfield's Home, Lake Farm Parks, and Kirtland Mormon Temple. Transportation is available upon advance request, contact the hotel directly for arrangements and pricing. The Holiday Inn Express Hotel & Suites at LaMalfa is a completely smoke free facility. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
- Holiday Inn Mentor
- Mentor Holiday Inn