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“Very Clean & Friendly staff”

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Holiday Inn Express Mentor (Lamalfa Conference Center)
Ranked #4 of 9 Hotels in Mentor
Certificate of Excellence
Reviewed 6 February 2017

We stayed Wednesday through Saturday and we will definitely be staying there every time with our visits to Mentor. We traveled from Altoona Pennsylvania. This pasted weekend was a very sad weekend for my family as we had to say our goodbyes to my 15 year old cousin. The staff at this hotel were so sweet and friendly. They cared to any of our needs and Linda who made us breakfast was so caring and kept my family in her prayers and I just thought that was wonderful. They have an awesome pool, which my 3 children loved and enjoyed. We will be back!

Room Tip: If you forget anything they have a vending machine full of everything you can think of. I believe th...
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  • Stayed: February 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Sara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this reviewResponded 16 March 2017

Dear Guest,

We would like to extend our condolences to you and your family.on the loss of your loved one. We are grateful that we had the opportunity to have you and many of your family members stay with us during your time of grieving. Jacob had become a very large part of the city of Mentor and with the the signs and posters displayed at Memorial Jr High School it was a clear that his classmates, teachers and a community supported and were dedicated to him every step of the way with his battle. Even though your visit was brief the staff members wanted to make sure you and your family had the support of the hotel with anything we could provide to make your stay comfortable and less sorrowful. Our thoughts and prayers continue to be with you and your family. It is our hope that on the next visit you will gather to remember the old memories and look forward to creating new ones with family and friends.

God Bless,
Debora N.
General Manager

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26 - 30 of 327 reviews

Reviewed 2 February 2017

The hotel room was clean, but when we got there housekeeping was in the room on the phone, which was odd. The heater would not regulate, it was either super hot or cold. There was no food available but some close by if you do not mind to drive a little. We were disappointed that they would not allow us a late check out, but gave no reason.

  • Stayed: January 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank CasinoTraveler99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this reviewResponded 16 March 2017

Dear Guest,

Thank you for your comments regarding your experience with us. Many of our housekeepers use their phones to contact the laundry department to inform them that extra linens are needed on a certain floor. We a have tried walkie talkies but sometimes they will work and most times they were garbled. There is a phone in the laundry area but with the machines and the presser all running it is difficult to hear. We checked the log book and did not see where you indicated an issue with your HVAC unit in your guest room. Maintenance checked the unit and had found that the settings were not properly set on this unit and for this I sincerely apologize. This issue could have been rectified in less than five minutes. We have nine eating establishments all within walking distance from the hotel ranging from sit down to fast food. The hotel itself does not have a restaurant on property as we are an Express & Suites hotel. We do provide an expansive hot breakfast which is complimentary to all guest at this is served daily.

I sincerely apologize that we were not able to provide you with an extended check out during your visit. The hotel provides late check outs when available. We are attached to a 60,000 sq. ft. convention center that has many events scheduled and the hotel needs to be able to turn the rooms in a timely manner so rooms are ready by check in.

We know that you have a choice when making lodging accommodation and it is our hope that you will continue to choose one of the many IHG properties in the future for your next stay.

Best Regards,
Debora N.
General Manager

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Reviewed 30 January 2017 via mobile

We stayed here on a Friday night and Saturday night because we had a function to attend in LaMalfa Center and didn't want to drive home. If you are looking for an adequate place to rest while visiting the area, this will work. We asked for a late checkout on Sunday and we were told we were not able to be accomodated. No further explanation was offered on a very slow business day. We probably will not stay here again unless it was just for the night of the event. The fitness center consisted of a treadmill, an elliptical machine, and a stationary bike. Don't stay here if you are in the middle of a weight lifting program unless you are on a rest day. The room was adequate and warm. The bed and pillows were very comfortable. The heater ran nonstop so that was a little frustrating. We checked in and housekeeping was still in our room talking on their phone. The room appeared to be clean.
Breakfast is offered in the morning and was tasty. Saturday morning was scrambled eggs and Sunday morning was a cheese omlette. Pancakes and sausage gravy and biscuits appeared to be staple offerings and was satisfactory both mornings. They also offer warm pastries as well as cold cereals. There are chain restaurants in the area for lunch or dinner options.

Stayed: January 2017, travelled as a couple
1  Thank 9Ric89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this reviewResponded 1 February 2017

Dear Guest,

We greatly appreciate your detailed description of your stay with us and thank you for sharing your comments with our readers. I sincerely apologize that this particular day the hotel was not able to accommodate a late checkout as you requested. Sunday is anything but slow in the hotel industry and if you are in the center of a business hub, Sunday's can be one of your busiest days. We had two large seminar groups checking in and like you, wanted to arrive early and check out late. Because of the venues we host at the conference center, it is imperative to turn our rooms efficiently and expedient as possible. Housekeeping begins at 9:00 AM and check out is at
11:00 AM The housekeeping staff needs to have 45% of the rooms cleaned by 1:00 PM, this is the earliest we begin checking guest in.
When available the hotel has no issues agreeing to a modified late check out. We do limit the number of late checkouts on heavy check in days because most of the travelers coming are arriving by plane and we want to be able to have those guestrooms available so our guest are not sitting in the lobby area.
Our breakfast is the standard that is provided by IHG. The variety that IHG provides can please a great deal of our guests. Egg omelets, scrambled eggs, egg white frittats, sausage gravy, biscuits, pancakes, bacon, sausage, turkey sausage, cinnamon rolls, hot/cold cereals, whole grain breads, bagels, English muffins and assorted pastries, hard boiled eggs, yogurt and fresh fruit.
are all apart of the complimentary breakfast you receive at Holiday Inn Expresses.
Our fitness center can provide a nominal work out. Any guest that requires a more extensive workout is welcome to use the offsite gym we have an association with.
It is unfortunate that because you could not obtain a late check out you chose to label our hotel as adequate. We are anything but adequate and the overwhelming reviews we receive prove the difference.
We know that you have a choice when making lodging accommodations and hope that you will choose one of the many IHG brands for your next stay.


Best Regards,
Debora N.
General Manager

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Reviewed 20 January 2017 via mobile

My husband and I and two children stayed here last weekend. We were very pleased with the staff. It was clean, and spacious. The breakfast was very good and the people working it were delightful. We also stopped by for the happy hour. Maria was bartenders that evening, she was so enjoyable to talk to. The free horderves were delicious . We intended to dine out that evening and ended up not even going, we we so full and enjoyed our time there longer than we anticipated.
We enjoyed the pool with the kids, it is bigger than most hotels.

Stayed: January 2017, travelled with family
2  Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this reviewResponded 16 March 2017

Dear Guest,

Thank you so much for sharing your experience with our readers. We greatly appreciate the comments regarding our facility and staff.

It is our hope that you will have the opportunity to visit with us again on your next travels through the Mentor area.


Best Regards,
Debora N.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2017

We stayed at this hotel as out of town guests for our niece's wedding. The hotel was very clean and the the hotel staff was outstanding. Lisa, who helped us in the breakfast room, was fantastic. They have a very nice pool and the location is walkable to a very good pizza restaurant.

Room Tip: You can ask for an upgrade and get a slightly larger room for a little more money
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  • Stayed: February 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Barbara1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this reviewResponded 11 January 2017

Dear Guest,

Thank you for sharing your experience with our readers. We appreciate your comments regarding the staff and the quality of our hotel. We see you had a chance to experience one of the many weddings that we have the opportunity to host at our conference center along with some local family owned and operated Pizzeria.

We know that you have a lodging choice when making accommodations and hope that you will continue to choose one of the many IHG properties for your next stay.

Best Regards,
Debora N.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Rd, Mentor, OH 44060-1883
Phone Number:
Region: United States > Ohio > Lake County > Mentor
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Mentor
Price Range: $142 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Holiday Inn Express Mentor (Lamalfa Conference Center) 2*
Number of rooms: 76
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel & Suites LaMalfa. This unique property provides the finest personal service and facilities throughout Northeast Ohio. The atmosphere is warm and relaxed and the ambiance embraces the uniqueness of the European decor throughout the eighty-three all suite facility including Executive Suites, Penthouse and Presidential Suites. Wireless and Ethernet are available throughout the hotel as well as the 60,000 sq. ft. banquet and convention facility. Come enjoy a fireside, hot Continental breakfast in our expanded breakfast area complete with a view of our 25'x52' lap pool with under water lighting and fountains. Located in the corporate hub of Mentor, Ohioand the home of corporate headquarters to Steris, Avery Dennison, First Energy and Rollkraft makes this hotel the number one choice for business travelers. Located just minutes from downtown Cleveland guest can enjoy the excitement of big city entertainment with near by Cleveland Indians, Cavs and Browns, Rock Hall of Fame, House of Blues and Lake County Captains.Local attractions include Mentor Civic Arena, James A. Garfield's Home, Lake Farm Parks, and Kirtland Mormon Temple. Transportation is available upon advance request, contact the hotel directly for arrangements and pricing. The Holiday Inn Express Hotel & Suites at LaMalfa is a completely smoke free facility. ... more   less 
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn

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