I have ordered take-out from this restaurant before. At first, it was great. The last few times, it has been mediocre. Today, I was trying to decide if I should go ahead and go to Tampico, or to give Las Trancas another chance. I honestly wished I had gone to Tampico.
Let's start with my order, which I thought was a fairy simple. I ordered two entrees (Enchildas La Paz and the Grilled Trio with the side of beans replaced with rice), plus a large order of chips and salsa. I was ordering for myself and my mother, who has a medical condition in her mouth that renders her very susceptible to any kind of spicy food. I specifically asked the person taking my order if the Enchiladas La Paz were spicy at all. She said they were not. Spoiler warning: They were. Also, when eating her meal, my mother found 2 pieces of plastic in her food. I'm still trying to figure out if they charged me for that.
For my Grilled Trio, the shrimp that are supposed to be in the entree were substituted with chorizo, which I did not ask for. the chips and salsa themselves totaled $8.00 (5.50 for the chips and 2.50 for the salsa. At Tampico, the same size chips and salsa costs $6, and is better quality overall.).
When I went in to get the order, I didn't have to wait terribly long to get the order, as the restaurant wasn't terribly busy at the time. That's where the good things I can say about this interaction end. When I was presented with half of my order, whoever had brought it out had literally put the containers on their side, causing a good portion of the juice and grease to empty into the bag. The cashier did not even check the order, as I found when I went to my vehicle and realized half my order was missing. I brought the other half back in to make sure I had gotten the right order. The other half was sitting on the counter, and was also turned on it's side when it was handed to me. I pointed this out to the man handing it to me, who mumbled a half-hearted apology along with several claims of he "just can't understand the cooks". I don't know how being able to understand the cook staff translates to not understanding which way to hand someone the food, but that sounds like something that needs to be brought up with management.
At this point, I just wanted to get home and eat, and did not want to wait another 20 minutes for the food to be remade, so I brought it home. After toweling both the containers off, we dug in, which is when I discovered in addition to everything else, they had not substituted rice for my beans. The food was mediocre again, at best.
In short, they messed the order up severely and gave extremely sloppy service. I do not think we will be returning to this establishment any time soon. I very much recommend anyone wanting good Mexican food to try Tampico or Gran Ranchero, the latter of which is opening soon.
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