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Reviewed 25 December 2015 via mobile

Our faults I suppose. When looking at this place all you see in the ad is the great views of the harbour. Excellent you say as you click away on Booking.com.

Then when you arrive you discover you're in a peach coloured room that has 80's painted all over it without air-conditioning or screens on the window situated right out the back of the hotel facing nothing, seeing nothing. Not only 'out the back' in another wing, but at the back half of the wing that's at the back. You'd need a drone to get a view from here.

Never mind you say, at least you'll get a good nights sleep because it's quiet.

Then you realise the bed was designed by The Flintstone's Barney Rubble. Must have been, because it was like sleeping on a rock. Woke up with two sore hips and a crook back.

All I can say is if you'd like to stay here, do your homework and ensure you've got the room you thought you were paying for!!!!

Stayed: December 2015, travelled as a couple
1  Thank TerryAustralia2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad C, General Manager at Strahan Village, responded to this reviewResponded 30 December 2015

Hi TerryAustralia2015

Thank you for taking the time to post your review. It's disappointing to read that you didn't have an enjoyable stay with us. We have 142 rooms that vary in style and location that cater for a wide variety of people.

We have recently updated all our linen, toweling and bathroom amenities, the next upgrade is to install brand new bed bases, this should be completed in the next couple of months.

I do hope we are able to host you again so that you are able to see first hand the enchantments we have completed.

regards
Brad Coelho

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2015

We stayed in the cottages on the front of the harbour. They were quiet, clean and neat.
Spacious for our family of 6. Bathroom was very generous. Appreciated the kitchen/prep area.
Lovely warm staff who always greeted us and stopped for a chat.
Neat Bed linen, comfy beds and I really wanted to take the amazing pillow home.

  • Stayed: December 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank thisgirllovestotalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad C, General Manager at Strahan Village, responded to this reviewResponded 29 December 2015

Hi thisgirllovestotalk

Thanks for taking the time to post your review, Our cottages have a perfect position right in the middle of all the action. Its great to get positive feedback on the changes we have implemented such as new linen, toweling and bedding.

The team will really appreciate your positive comments about them

regards

Brad Coelho

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Reviewed 21 December 2015

we stayed two nights in a motel style accommodation. the views from our room were great. the room itself was clean but basic. the décor definitely needs updating. the staff at the reception desk were friendly.

Stayed: December 2015, travelled as a couple
Thank Itterom67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad C, General Manager at Strahan Village, responded to this reviewResponded 22 December 2015

Hi Itterom67

Thanks for taking the time to post your review, glad to hear you enjoyed the view they are truly amazing.

regards

Brad Coelho

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Reviewed 20 December 2015

Great location at the top of the harbour, 5 minute walk down stairs to wharves,pub, restaurants,cafes. Friendly staff. Rooms vary from street level, upper harbour views (access from outer stair way or car park, garden view rooms. Garden view rooms (we stayed in) have a day bed as a lounge, that was showing age,not comfortable. Bar restaurant nice, bar/ cafe has a terrace over looking harbour.

  • Stayed: December 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank KimH9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad C, General Manager at Strahan Village, responded to this reviewResponded 22 December 2015

Dear KimH9

Thank you for taking the time to post your comments. We do have a great location that is close to everything Strahan has to offer. We have 142 rooms that vary in location and style.

regards

Brad Coelho

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Reviewed 20 December 2015 via mobile

Originally we were in one of the joined cottages Lettes cottage, upon entering the room there was a very strong unbearable smell. We asked for another room which they gave no problem. Stayed in the top floor of the federation cottage. Room was nice, good bathroom and a balcony. Nice view of the bay

Stayed: December 2015, travelled as a couple
Thank Helen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad C, General Manager at Strahan Village, responded to this reviewResponded 22 December 2015

Dear Helen P

Thanks for taking the time to post your review. Federation Cottage has a great aspect overlooking Macquarie Harbour and is so close to Hamers Grill.

regards

Brad Coelho

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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