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All reviews derwent river small hotel wonderful hotel attention to detail a wonderful stay john history
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Reviewed 10 December 2021 via mobile

This is just an amazing place - 20min from Hobart in the Historical town of New Norfolk
The property is immaculately Royal with the surrounding gardens and decorations
Laurelle and John are the most gracious host and will do whatever it takes to make your stay memorable- Laurelle will help you organise your day trip and tours as per your desire.
Dinners are amazing- served in the “Pavilion “ -
Overall a truly 5 star experience

Date of stay: December 2021
Trip type: Travelled with family
1  Thank 516kaushikh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
john grimley, Owner at The Woodbridge, responded to this reviewResponded 12 December 2021

Dear 516kaushikh

Delighted that you enjoyed your stay at The Woodbridge, Tasmania, and that you made the most of our bespoke Covid Remote Concierge Service.

Still, we didn’t get it all right … sorry about weather on the boat trip !! but some things even we can’t fix.

Best
Laurelle

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Reviewed 4 January 2021

Return visit to this beautiful manor house hotel even better than the first. Room was spacious and comfortable overlooking the river, and meals were generous and delicious. But the outstanding thing about the Woodbridge is the care and helpfulness shown by the owners in their efforts to meet guest’s needs and this is reflected in the service the staff give also. Loved this recent stay, will look forward to being able to visit again.

Date of stay: December 2020
    • Value
    • Cleanliness
    • Service
Thank gemcat3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
john grimley, Owner at The Woodbridge, responded to this reviewResponded 6 January 2021

Thank you for your review gemcat3, and thank you for your kind words of praise which I will covey to the staff.

I am so glad that you enjoyed your stay.

We are constantly striving to be the best that we can be, so I am reassured that your stay was “even better than the first”.

There is no greater compliment than guests choosing to return to The Woodbridge, and even more so when it is time and time again. Thank you.

Until next time.
Laurelle

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Reviewed 13 March 2020 via mobile

A wonderful 3 day stay , the staff and the owners were brilliant extermely welcoming and helpful !.
The hotel is well maitained a brilliant job i restoration .
The rooms very spacious as well the ensuite.
The meals were great and the views lovely.
The early morning walks or late evening stroll lovely.
I have no hestation in suggesting this hotel to stay at. Hope this is helpful.

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank 135malm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2979, Owner at The Woodbridge, responded to this reviewResponded 13 March 2020

Dear mal m

Thank you for your review and recommendation.

We are delighted that you enjoyed your 3 days at The Woodbridge.

I have a wonderful picture in my mind of you on your last afternoon, sitting contentedly under the almond trees, finishing off your bottle of wine.

Regards
Laurelle

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Reviewed 29 February 2020

We were on our first visit to Tasmania and wanted to stay somewhere close to Harbart but with a Country feel. From the website this "5 star" boutique Hotel looked faboulous. Sadly our experience was less then satisfactory for a five star rated accommodation. The location is good and the owners are to be commended for doing a great job on the restoration of an old building. However, the reasons I would not rate this more than perhaps a 3 star are the following:

1. There are no staff on the premises between 11am and 3 pm each day. To be fair the correspondence with the Hotel beforehand did say check in from 3pm, however we could not even drop our bags off at just after 12 noon and were politely advised by text to go sight seeing. Furthermore, not having any staff on the premises during this time is in our view no befitting a five star rated accommodation.

2. You had to choose your evening meal at breakfeast time from a choice of three main courses which were the same for each of the three days that we were there. The quality of the meal was ordinary to say the least and definitely nowhere near five star. We spoke to other guests who were staying there at the time and they had the same opinion. Breakfasts were continental as advertised and while the quality of the food was good it was certainly nothing exceptional.

3. On a positive note the staff were polite and very helpful informing us about the history of New Norfolk as well as suggesting places to visit.

4.There were three lounges with help yourself tea and coffee in one during during the day however, no biscuits, home made produce etc. which you would have expected from five star accommodation in the country.

4. In the one lounge there was a small selection of wines which you could consume based on an honesty system.

5. There was a laundry on site which was useful.

6. We did not use either the steam bath or the Jacuzzi but both looked acceptable.

7. The website gave the impression that you could swim in the river off the Jetty on the property but we were informed that this was not possible and that we should go to a loacl jetty further downstream.

8. The passageway to our bedroom which was on the lower floor smelt of damp.

In Summary this felt more like a B&B which is a great pity. The good news is all these little things can be quite easily fixed. Even though we were on a Luxury escapes package, we do not view this as being value for money and would certainly no have wanted to pay the full rate.

Room tip: I would not make a recommendation at this time based on the current five star rating.
Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
1  Thank 54bruced
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2979, Owner at The Woodbridge, responded to this reviewResponded 29 February 2020

Thank you for your review 54bruced, and for the kind comments about the location, the staff and the restoration.

Yes we do do things a little differently at The Woodbridge. We describe it as “being less an hotel and more like being given the keys to a friend’s country mansion.” And that is how it is run.

At The Woodbridge we continuously evolve to fit with what are the patterns of the majority of our guests. Most of our guests go out after breakfast and return mid-afternoon. So 11.00am-3.00pm is when the cleaning staff come into the main house and other staff do the linen, purchase foodstuffs etc. Far from there being no-one there, there is lots going on behind the scenes in the middle of the day.

However, reception is closed between checkout at 11.00am and checkin at 3.00pm. This policy is clearly spelled out in our website, and is reiterated in the e-Compendium that is sent 2 weeks before arrival, and then again in the Welcome email that is sent prior to arrival, and then yet again in the phone text sent on the day of arrival. One wonders how better we could have informed you of this. Of course, had you enquired in advance about the possibility of dropping off your luggage 3 hours before checkin, we may have been able to oblige.

Even when they cannot be seen, staff are available. Guests who are already staying at The Woodbridge can contact staff at any time via the house phones. And even when you arrived unexpectedly at 12noon, you were able to immediately speak with someone from our 24/7 reception intercom.
In addition, as contact has been established via the pre-arrival mobile phone text we are available to our guests, even before they actually are our guests, to assist with directions, suggestions of what to see, where to eat and other advice.
As we say, “less an hotel, and more like being given the keys to a friend’s country mansion”.

You are right, one can swim in the river. Many guests do. However, it can be cold, and not everyone is fit and a strong swimmer, so we would be remiss if we did not advise guests that the local heated full size pool is a mere 100m riverside walk away. Our river pontoon has been being repaired recently, so you may have been referred to another jetty because of this, but there are also the riverbank steps into the river in front of Woodbridge that could have been used.

This year we have changed our meal offerings. We used to have full dining service with multi-courses of more elaborate dishes. We found that fewer and fewer guests were wanting that. Our guests were telling us that they wanted a light something, often late afternoon/early evening. In response to this we initiated our grazing menu available between 3.00 and 8.00pm. This offers the convenience of a simple meal for guests who do not want to go out for the evening.
We have had some very positive feedback on the new arrangements, but, as always, we will continue to monitor.

I am sorry that you felt that the complimentary tea, coffee and cheese plate on arrival, the complimentary fruits bowls, complimentary nuts bowl, complimentary chocolates bowl, the all day complimentary tea and coffee and soft drinks, and the complimentary port in the Ballroom were not sufficient hospitality.

Regards
Laurelle

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Reviewed 23 February 2020 via mobile

As a returning guest at the Woodbridge, I’d highly recommend this small luxury hotel. Nestled by the picturesque Derwent River it’s the perfect getaway to relax and unwind. The hotel itself is steeped in history, surrounded by beautiful gardens and an amazing view. You feel instantly at home with inviting rooms which are comfortable and clean. Breakfast and our evening meal was delicious!
Woodbridge definitely meets my five star rating! Thank you Laurelle and John, and to your outstanding staff for always making our stays memorable. We’ll definitely be back again!

Date of stay: February 2020
Trip type: Travelled as a couple
Thank 00_Elena_001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2979, Owner at The Woodbridge, responded to this reviewResponded 23 February 2020

It was lovely to welcome you back again, 00_Elena_001

All of our guests are VIPs in our eyes, but there is no doubt that there is something very special about returning guests. We enjoyed the ease with which you settled straight back in - it was almost a sense of you ‘coming home’.

We are glad that we continue to tick the boxes for you, and are chuffed to hear that you will return yet again.

Regards
Laurelle

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