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All reviews buffet dinner wilderness gallery split level deluxe spa room two double beds king split national park cradle mountain small balcony a la carte restaurant standard room comfortable chairs common areas bit dated bush land dove lake lounge area
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Reviewed 28 January 2011

people, dont bother to write a review as they do not care about guests feedback, they were more then happy to take my $324 for a shocking room and bed, but could careless about feedback, as no trip advisor review has had any reply, so i went straight to the company and got no help either. how in this day and age of instant feedback and reviews being read world wide can a company care so little about what their guests think? i wrote a 2 page letter, handed it to reception and got nothing, contacted the company and got nothing. the line staff service is fantastic! the restaurant is great! devil trip amazing but the room is old, tired and very expensive. avoid at all costs!!

  • Stayed: January 2011, travelled as a couple
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3  Thank puggo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2011

Staying here was a split decision whilst travelling around Tasmania, whilst the outside appears dated, inside the foyer, and relaxing sitting/games area was just beautiful. It was dressed up for the christmas season and the fires all lit. We played pool and relaxed with cocktails overlooking the beautiful forresty area.
We stayed in a split level spa suite and although small it was really cosy and great lighting - romantic although a tiny balcony we were lucky to see wombats walking past our window - very nice, drank wine, chated and relaxed in our room most of the first night.
Ate the buffett - wasnt bad but wasnt extraordinary.
WONDERFUL staff - extremely friendly and helpful for our every need.
Wilderness gallery beautiful to - enjoyed the free pass.
Overall value for money as we only paid $190 for a split king spa room - we live in QLD and this is extremely cheap for the quality of the stay.
Surprised to hear people complain of the noise from the room - ours was very quiet and we put the little fan on for some white noise just in case we heard talking, creeking of floorboards etc. didnt hear a thing. Also bathrooms were small but very clean - would have liked windows though in the bathrooms - that is the only negative I can think of.

  • Stayed: December 2010, travelled as a couple
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2  Thank MelissaQLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2010

I usually take the time to read trip advisor before booking any accommodation but sadly on this occasion let someone else organise this hotel stay....i should have read all the other poor comments that people have posted... Not only is the alleged "chateau" in reality a motel at best, the service, room, food quality and overall experience by no means match the exhorbitant price tag! $750 for 2 nights of what was really a well situated motel with vastly a overpriced bland buffet of mediocrity! $15 bottles of wine being sold at $49 does not sit too well with me! I certainly expect to pay for my drinks but knowing the wholesale price of the wine I believe a 700% mark up is is tantamount to daylight robbery at best! Nor does the fact that to get a light for a cigarette one can expect to be charge $1??? Seriously, is this a 5 star hotel or a prison courtyard? $10 an hour to use the internet in a 5*????? Seriously, get a sense of reality...and add it my the bill....
The Chateau Motel advertises that it has a spa! lol...well, they somehow forget to point out that it is actually in a tiled room the size of a prison cell with no natural light or view...should the spa not benefit from natural light and views or am I just being fussy?

On a brighter side there were wombats in the carpark. I did take a photo and fortunately did not observe any photo taking fe at the bottom om my bill!

After the first day we explained to the staff that we were very unhappy with all aspects of the 'motel' including room (everything is in a painfully eye stinging mustard yellow!), the bathroom (dark cupboard with spa) and food (they sell wallaby at $35...there is a lot of wallaby road kill in the vicinity...I am jumping to no conclusions!

For dinner one night we went to the Cradle Mountain lodge, good food, great atmosphere, well worth a visit!
If you want a FANTASTIC pizza then you really should go to the Cradle Mountain visitors information centre. Seriously the pizzas are clay oven baked and simply delicious...I guess anything beats the painfully dull and pricy 'shateau'!

  • Stayed: December 2010, travelled as a couple
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5  Thank CassiusWoodend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2010

It's really a good experience to stay in Cradle Mountain Chateau. We met several wallaby just beside the balcony! They just jumped towards us and let us take lots of pictures! They are really cute and it's our first time to be sooooo close with them!

Staff recommended the spotlight tour to us. And we met many animals in the tour too! It's really a highlight in our Aussie trip!

We had our dinner buffet there too. It is so so. But provided that there is no other option, it is still acceptable.

  • Stayed: November 2010, travelled as a couple
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Thank tinymoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2010

This hotel was bathrooms tiny and tired..biggest beef was the cost, pretty sure we paid about $400 A NIGHT for a room that fitted no more than two double beds, gggrrr...that is pricey, and how does the average family afford to see the beautiful attractions Australia has to offer ?
Meals were good, service friendly and the setting was stunning.
The other concern is that the beds were nearing their use-by date....I mean, beds dont last more than ten years, possible less in a hotel, Management should try the rooms for size !

Stayed: January 2010, travelled with family
2  Thank Lou655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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