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“Not a very romantic stay. ”

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Cradle Mountain Hotel
Reviewed 24 September 2017 via mobile

My partner and I decided that we needed a romantic night away as I'd been working quite a lot lately and he'd been sick.
We thought why not go all out and get the best room and spoil ourselves.
Apon arrival we were greated with a happy face in reception who was very helpful.
Once we got into our room, we were happy with the bed although the room was like a sauna - very hot!
We turned the heater onto low then did the small board walk just outside our room then followed onto Dove Lake.
Upon returning, our room was cold like we'd switched the heater off, although we hadn't. We just didn't expect it to be that cold.
Everything was clean and tidy, except the spa bath.. It had hair throughout it...
We got room service which the lady who delivered it was lovely and very polite. Kudos to her.

The meal was over all enjoyable and just something light and casual how we wanted it

Before a shower, we cranked the heater onto high.
Followed by movies and bed..
We expected to wake up to the room being way too hot as the heater was on high but we woke up to a still pretty cold room.

Breakfast was okay.
We were going to leave this review in the room but no pen provided and I didn't have one on me.

Over all, we were dissatisfied with the amount we paid and the entirety of the stay.
We won't be returning.

Stayed: September 2017, travelled as a couple
Thank karinastarr93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, Manager at Cradle Mountain Hotel, responded to this reviewResponded 27 September 2017

Dear karinastarr93, thank you for your review. I am pleased to read your review regarding our staff and will pass your comments on to the team.
I will direct the housekeeping team to have the heaters on a more mild setting. which will keep the room at an even temperature.

Kind Regards,

Todd Roberts Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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42 - 46 of 1,054 reviews

Reviewed 22 September 2017 via mobile

Couldn't fault this place. Staff were terrific. Talk about snow on your doorstep. Great lounge and bar area. Great pool table and its free. If you can't relax here there is something wrong with you. We just had some bar snacks which had good flavour but small serves. Chicken ribs must have been from a quail.

Stayed: September 2017, travelled with friends
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, Manager at Cradle Mountain Hotel, responded to this reviewResponded 27 September 2017

Dear Michael B,

Thank you for your review, we certainly encourage our guests to relax and enjoy the surrounds whilst staying with us.

Regards,

Todd Robertrs, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

We booked two nights. The road was snowed in and closed so we couldn't get to the hotel. We found out by calling them not by being notified by them. They took one nights accomodation despite us not being able to get to the hotel due to the road closure. Beware!!!!!!!

Stayed: September 2017, travelled as a couple
Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, Manager at Cradle Mountain Hotel, responded to this reviewResponded 27 September 2017

Dear Scott W,

Please feel free to contact me directly to discuss your comments further.

Regards,

Todd Roberts, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

We loved staying at Cradle Mountain Hotel! The room was lovely - modern, clean and comfortable with a balcony overlooking the wilderness area (complete with its own boardwalk!) out the back of the property.
There is even a huge gallery onsite, with art displays, a huge gift shop and special rooms for kids to play in.
Inside the main hotel building, there are large lounges with TVs, a pool table and log fires. The restaurant is top class, and the food is delicious. There are cosy wood fire lounges dotted all around the hotel for you to relax in.
Around the outside of the hotel (and even on your balcony!) you will find extremely quiet wallabies - Pademelons as they are formally known as - and these little guys are as cute as animals come.
Location wise, a few minutes drive down the road and you are at the visitor's centre and the world-famous Dove Lake. This hotel makes the perfect base for a trip to Cradle Mountain.

Room Tip: Book as close to the main restaurant area as you can to avoid walking the extra corridor distance
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  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Lets Go Mum R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, Manager at Cradle Mountain Hotel, responded to this reviewResponded 27 September 2017

Thank you for your review. I am pleased to read your comments on your recent stay with us. I will pass your comments on to our team members to read,

Regards, Todd Roberts, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017

Stayed here overnight end August. Unfortunately it didn't snow but was lovely nonetheless. Room was plenty big enough for 2 adults and 1 child (7 yrs). The all you can eat dinner is fantastic and well worth a try. Love the log fires throughout the building and the art gallery is lovely.

Room Tip: Try the all you can eat buffet!
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  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank AmandaLHR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, Manager at Cradle Mountain Hotel, responded to this reviewResponded 20 September 2017

Thank you for your review AmandaLHR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cradle Mountain Hotel

Address: Astell 3718 Cradle Mountain Rd, Cradle Mountain-Lake St. Clair National Park, Tasmania 7306, Australia (Formerly Cradle Mountain Chateau)
Region: Australia > Tasmania > Cradle Mountain-Lake St. Clair National Park
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Cradle Mountain-Lake St. Clair National Park
Price Range: $204 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cradle Mountain Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
On the fringe of alpine wilderness, Cradle Mountain Hotel sits on the edge of Cradle Mountain Lake St Clair National Park. It's the perfect base for alpine walks. Be pampered at the end of the day with hearty mountain fare and a crackling log fire. The Hotel is home to The Wilderness Galley, a magnificent collection of nature photography. ... more   less 
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Also Known As:
Cradle Mountain Chateau Hotel Cradle Mountain-Lake St. Clair National Park
Cradle Mountain Hotel Cradle Mountain-Lake St. Clair National Park, Tasmania

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