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“Tired and dated”

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Cradle Mountain Hotel
Reviewed 17 February 2016 via mobile

This hotel is badly in need of a re-fit. Everything works but it is very old fashioned. The bathroom was particularly grim.
Breakfast is plentiful but not tasty. The fruit and croissants were the best things. Ghastly coffee. There is a buffet dining room or an a la carte. The buffet sounded horrendous and we later heard that the food was not good. We tried the a la carte and found the food not to our taste with very small portions.
There is wifi. Plenty of parking.
Reception staff were good.

Stayed: February 2016, travelled as a couple
Thank jeminab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, General Manager at Cradle Mountain Hotel, responded to this reviewResponded 29 February 2016

Dear jeminab,

Thankyou for you comments. Can you please contact me directly on 03 6492 1404 to discuss your comments further.

Kind Regards,

Adam Brooks
GM - Cradle Mountain Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 16 February 2016

Beautiful place for a perfect holiday. Very good for nature lovers and for people who love walking in mountains. Nice weather.

There is only one cafe in the information center. A near by grocery also available. Be there before 6PM if you want to buy anything.

Visit the national park in the evening if you want to see animals such as Wombats, Wallabies, Echidnas.

  • Stayed: January 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank IcebugDJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, General Manager at Cradle Mountain Hotel, responded to this reviewResponded 29 February 2016

Dear IcebugDJ,

Thankyou for your comments, I am glad that you enjoyed the hotel and it's surrounds, also, you were able to enjoy the National Park!

Kind Regards,

Adam Brooks
GM - Cradle Mountain Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2016

Beautiful beds and linen and reasonable room size but the buffet dinner offered at 39 dollars a head was atrocious ....everything was dry except the lamb roast
Desserts manufactered im sure not cooked there and were basically dry cakes.
i was disgusted at the quality of food ..Made Macdonalds look fresh...
We refused to go and pay for breakfast because they had set a standard at dinner.
We were given a discount but im still really annoyed that i paid for such rubbish.
I would not come back to stay ...

  • Stayed: February 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Tracy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, General Manager at Cradle Mountain Hotel, responded to this reviewResponded 29 February 2016

Dear Tracy E,

Thankyou for your comments, can you contact me directly on 03 6492 1404 to discuss your comments further.

Kind Regards,

Adam Brooks
GM - Cradle Mountain Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2016

Not much options if one plans to stay near the National Park.

This hotel is good on location, given it's just 5 mins drive to the national park entrance.
Room is spacious but setup is a bit torn as one can expect for a remote accommodation.

There're 2 restaurants in the hotel, where most people settled their meals at. Prices are fair and food / service quality OK.

Staff was not particularly friendly at this place.
Worst part is on WiFi reception, as most mobile network doesn't work in the area. So hotel's WiFi was the only means you can "connected", yet only the reception area would you get the WiFi signal, hence you would see quite a number of people gathering there after dinner with their mobile phones, tablets, and notebook. Quite a few of them were just standing there as all seats were taken.

Room Tip: An average option
See more room tips
  • Stayed: February 2016, travelled with friends
    • Value
    • Location
    • Service
Thank dhui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, General Manager at Cradle Mountain Hotel, responded to this reviewResponded 29 February 2016

Dear dhui,

Thankyou for your comments, I am very pleased to tell you that our internet provider has been able to rectify there problem that caused the issue with the wifi service, it has now been restored to all guests rooms. I am please to note that you enjoyed the restaurants.

Kind Regards,

Adam Brooks
GM - Cradle Mountain Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2016 via mobile

We were very disappointed by this place and would have been even more disappointed had we not secured a very reasonable deal for a decidedly average very functional hotel .
The reception staff couldn't have done or said less on arrival , gave no information about the hotel the facilities or any tour opportunities .
They also failed to tell us that the Spa was out of action .
The bathrooms were pretty out dated and could definitely do with a re vamp breakfasts were again pretty poor with very little fresh fruit on offer with most of it out of a tin
This hotel could do much better , it has potential for great improvement if they bothered .


Stayed: February 2016, travelled as a couple
Thank DianaWhipp88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, General Manager at Cradle Mountain Hotel, responded to this reviewResponded 29 February 2016

Dear 818Dedee,

Thankyou for your feedback, can you please contact me directly on 03 6492 1404 to discuss your comments further.

Kind Regards,

Adam Brooks
GM - Cradle Mountain Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cradle Mountain Hotel

Address: Astell 3718 Cradle Mountain Rd, Cradle Mountain-Lake St. Clair National Park, Tasmania 7306, Australia (Formerly Cradle Mountain Chateau)
Region: Australia > Tasmania > Cradle Mountain-Lake St. Clair National Park
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Cradle Mountain-Lake St. Clair National Park
Price Range: $200 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cradle Mountain Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
On the fringe of alpine wilderness, Cradle Mountain Hotel sits on the edge of Cradle Mountain Lake St Clair National Park. It's the perfect base for alpine walks. Be pampered at the end of the day with hearty mountain fare and a crackling log fire. The Hotel is home to The Wilderness Galley, a magnificent collection of nature photography. ... more   less 
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Also Known As:
Cradle Mountain Chateau Hotel Cradle Mountain-Lake St. Clair National Park
Cradle Mountain Hotel Cradle Mountain-Lake St. Clair National Park, Tasmania

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