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Cradle Mountain Hotel
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Reviews (1,089)
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Show reviews that mention
All reviewsgrey gumbuffet dinnerwilderness gallerysplit leveldeluxe spa roomnational parkthe lower levelking splitcradle mountaintwo double bedssmall balconya la carte restaurantstandard roomcommon areasbit dateddove lakebush land
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365 - 370 of 1,089 reviews
Reviewed 15 February 2016

Beautiful beds and linen and reasonable room size but the buffet dinner offered at 39 dollars a head was atrocious ....everything was dry except the lamb roast
Desserts manufactered im sure not cooked there and were basically dry cakes.
i was disgusted at the quality of food ..Made Macdonalds look fresh...
We refused to go and pay for breakfast because they had set a standard at dinner.
We were given a discount but im still really annoyed that i paid for such rubbish.
I would not come back to stay ...

  • Stayed: February 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Tracy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, General Manager at Cradle Mountain Hotel, responded to this reviewResponded 29 February 2016

Dear Tracy E,

Thankyou for your comments, can you contact me directly on 03 6492 1404 to discuss your comments further.

Kind Regards,

Adam Brooks
GM - Cradle Mountain Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2016

Not much options if one plans to stay near the National Park.

This hotel is good on location, given it's just 5 mins drive to the national park entrance.
Room is spacious but setup is a bit torn as one can expect for a remote accommodation.

There're 2 restaurants in the hotel, where most people settled their meals at. Prices are fair and food / service quality OK.

Staff was not particularly friendly at this place.
Worst part is on WiFi reception, as most mobile network doesn't work in the area. So hotel's WiFi was the only means you can "connected", yet only the reception area would you get the WiFi signal, hence you would see quite a number of people gathering there after dinner with their mobile phones, tablets, and notebook. Quite a few of them were just standing there as all seats were taken.

Room Tip: An average option
  • Stayed: February 2016, travelled with friends
    • Value
    • Location
    • Service
Thank dhui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, General Manager at Cradle Mountain Hotel, responded to this reviewResponded 29 February 2016

Dear dhui,

Thankyou for your comments, I am very pleased to tell you that our internet provider has been able to rectify there problem that caused the issue with the wifi service, it has now been restored to all guests rooms. I am please to note that you enjoyed the restaurants.

Kind Regards,

Adam Brooks
GM - Cradle Mountain Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2016 via mobile

We were very disappointed by this place and would have been even more disappointed had we not secured a very reasonable deal for a decidedly average very functional hotel .
The reception staff couldn't have done or said less on arrival , gave no information about the hotel the facilities or any tour opportunities .
They also failed to tell us that the Spa was out of action .
The bathrooms were pretty out dated and could definitely do with a re vamp breakfasts were again pretty poor with very little fresh fruit on offer with most of it out of a tin
This hotel could do much better , it has potential for great improvement if they bothered .


Stayed: February 2016, travelled as a couple
Thank DianaWhipp88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, General Manager at Cradle Mountain Hotel, responded to this reviewResponded 29 February 2016

Dear 818Dedee,

Thankyou for your feedback, can you please contact me directly on 03 6492 1404 to discuss your comments further.

Kind Regards,

Adam Brooks
GM - Cradle Mountain Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2016 via mobile

Very nice hotel within Cradle Mountain-Lake St Clair National Park. The hotel was very well presented but the rooms are a bit dated, especially the bathrooms though they have all that you need with spa bath and separate shower though are quite small. Room had a sitting area down a few stairs and a small balcony where you could be lucky enough to view wild animals at close range (wallabies and wombats) at dusk. The beds and pillows were exceptional. Food was expensive - the main restaurant served a la carte but the cheaper option only provided a buffet at a set price and more than we needed to eat. There is nowhere else to eat so this adds to the cost. The bush setting is magnificent and very quiet.

Stayed: February 2016, travelled as a couple
Thank Robyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, General Manager at Cradle Mountain Hotel, responded to this reviewResponded 29 February 2016

Dear Robyn M,

Thankyou for your feedback, I am happy that you enjoyed the hotel and it's facilities, we are currently investigating ways in which we can enhance the rooms and décor for the guests.

We look forward to welcoming you back soon!

Kind Regards,

Adam Brooks
GM - Cradle Mountain Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2016 via mobile

Cradle mountain hotel puts itself out as a luxury hotel in the wilderness. From it's outlook it is in fact quite impressive, with a rustic style lobby with a roaring fire place and 2 "fine dining" restaurants.

we booked the delux split level room which costs AUD269 per night. Once we got inside, it looked wonderous as the bed was level with the door and there was a living area with a desk, sofa and balcony on the "lower floor" a few steps down.

let me just say i havent even walked down once. the lower floor space was a waste as i couldnt even roll the luggages down to free up more space upstairs at the bedroom area.

further, there seems to be no air conditioning. i couldnt find an AC control nor could i find an AC vent. it got pretty hot and stuffy after a while and I had to open the balcony door, but the cold air only swirls around the lower floor and couldnt get up to the bed level. it wasnt a comfortable night.

the door is paper thin. i hear footsteps outside in the hallway like a giant has walked by. i could even feel the floor vibrating if i am in the washroom, which is near the door. some kids decided to run around the hall screaming in the morning and it woke me up.

the washroom was huge, with a spa with jacuzzi and a shower stall. the shampoo/bodywash were quality items. however, i was much disappointed by the cleaniness. i found a strand of long brown hair in the bath towel, which surely isnt mine. more disturbingly, i found strands of hair stuck at the water intake grate of the spa...i dont want to be graphic, but one strand of hair was curly.

the light switches are all independent, which means you got to walk around the room to turn off every light switch before bed.

to be fair, the bed and pillows were comfortable and provides good sleep.

i ate the dinner buffet and the breakfast. the dinner buffet was horrid. i was one of the first ones in, and there were flies around the exposed cheese plate, and the lamb roast was already cold. god knows how long it had been out. the other food are not any better in taste and flavour. i ended up filling myself on potato, broccoli and califlower. let me remind you it costed AUD 38 per person. i expected more from them.

the breakfast was a bit better. there were pastries, egg (which was tasteless, poached or scrambled i tried both), hash brown, bacon, sausage, the standard stuff. the coffee was unfortunately watered down. the pancake was stale (to be fair i went in pretty late so that may be the cause. but having regard to the cold lamb even though i was first the night before, i think the chance is 50/50). it costed AUD25 per head. The cradle mountain visitors centre cafe serves better food than them. ironically there is a huge poster in the cafe advertising the 'fine dining' of the hotel. please, you have got to provide better food! i am not the only reviewer saying this!

all the staff i dealt with are friendly and i give them 5 star in customer service.

there is a gallery/gift shop in the other building which was quite impressive. there is honey and whisky tasting. the gallery showcases tasmanian photographers and painters and was extremely interesting.

overall, paying regard to all factors iincluding the price tag, it really wasnt up to standard. i do wish you guys can do better because given theavailable infrastructure the hotel has so much potential!

Stayed: February 2016, travelled as a couple
Thank jensen0811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, General Manager at Cradle Mountain Hotel, responded to this reviewResponded 29 February 2016

Dear jensen0811,

Thankyou for your feedback, I am sorry to hear that your experience in the restaurant wasn't a positive one. I have also passed your comments on the management team, they have investigated your comments, and have taken corrective measures.

Kind Regards,

Adam Brooks
GM - Cradle Mountain Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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