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Cradle Mountain Hotel
Reviewed 7 January 2012

Cradle mtn chateau is 3 star motel-like accommodation at 5 star prices. For $330 per night for a deluxe room, we were allocated a tired-looking room overlooking the carpark. In the room, heavy furniture dominated the room, the fan in the bathroom was noisy as was the bar fridge. When on the second day, housekeeping forgot to restock toiletries, the complaints and mutterings to other staff could be heard all up and down the hallway. Dinner at Quoll was reasonable. At $35 for adults and $15 for children, it probably wouldn't survive in an area where more restaurant choice was available. It is also located about 1 km outside of the visitors centre unlike the cradle mtn lodge where 3 fantastic walks are within a few metres of their front doorstep. Overall, the chateau was disappointing, tired and the only negative in an otherwise wonderful trip to cradle mtn.

  • Stayed: January 2012, travelled with family
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Thank Lyn2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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926 - 930 of 1,057 reviews

Reviewed 5 January 2012

Liked:
Location - very close to National Park
View from room, overlooking forest
Bed in room was soft and uncomfortable

Disliked:
Common areas characterless and could do with an overhaul
Grey Gum dinner. Food was terrible, service very slow, unprofessional waiting staff lacked knowledge
Room rate of AU$365 per night did not include breakfast which cost an extra AU$25pp

  • Stayed: December 2011, travelled with family
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1  Thank ooooh_pardon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2012

We did not enjoy our stay at the Cradle Mountain Chateau. We had the temerity to arrive at midday and to ask whether our room might be ready (there is really nothing to do and nowhere to go at Cradle Mountain if you need to kill time; we were hot and tired). We struck an extraordinarily arrogant young German woman on reception whose rudeness will long linger in our memory. We were made to feel embarrassed and like naughty children for even asking, we were offered no hope of any check-in earlier than 2pm (seemingly on principle), no offer to check with housekeeping etc. When we pointed out this was the wrong way to treat guests, she became increasingly truculent. (Later, when we returned, and her manager was listening in, she became sickly sweet and gushed “have-a-nice-day” type banalities – the contrast was comical.) To be fair, the other reception staff members were later very nice and helpful.

After that bad start, we inquired about the Spa- much advertised on the internet, in the booking papers and on a large sign as you drive in. The bad-egg receptionist abruptly told us it was closed, with no other explanation. When asked why, she was oddly evasive. When pressed, she reluctantly told us the therapist had left. So, no Spa.

The hotel compendium in the room was unusually bereft of useful information: we had no idea of the availability or terms of internet connection, the true cost of getting room service ($8 sneaked on to the stated prices), the cost of breakfast, how to call room service, what time breakfast opened etc etc. Worst compendium I can remember. In fact, hotel as a whole seemed sneaky about pricing and costs e.g.no sign in dining room of breakfast cost, no hint that internet costs $15 a day (for which shame on the hotel- all internet IMHO should be free these days if you are paying nearly $300 a night). Even a communal computer in the lounge cost $1 for 10 min- why bother? Feeling of squeezing every last drop.

As concerns eating (bearing in mind there is nowhere else to go, except perhaps the lodge down the road) the a la carte restaurant was pleasant enough but required a minimum of 2 courses- not great if you are not that hungry. ($55 for 2 courses). Buffet restaurant was of good quality (again, you would have to ask to know the price: $35 pp). Waiting staff were helpful and pleasant in both dining rooms. Breakfast was very ordinary with nothing particularly nice or different: cereals were of the more boring type, fresh fruit was grudging all on one plate and hard to manage: all the basics, but just not very nice. How we wished we had had a choice of venue for breakfast.

The split level bush view room was pleasant. The bed was a King bed and of good quality- shame about the hard plastic disk from the electric blanket that dug into my back all night- too hard to remove the whole thing). Noisy fridge off and on all night. The room was plaguey noisy in the evening, being next to the lounge area. It was also very noisy for quite a long time in the morning, as the cleaning staffmembers conducted an endless loud discourse with each other up and down the passages. Also noise from next door neighbours came easily in through front ranch slider: they apparently thought there was no-one else in the hotel.

I would stay somewhere else. You should certainly not expect a Spa. You really are a captive to their restaurants. We paid $292 per night. We had expected better. Despite some really nice staff, much about our stay at this hotel was poor; the detail was below-par; we were frequently disappointed/frustrated. I would characterise management as just not caring that much.
p.s. At the time of booking, the website was hard to use, with no useful contact or detailed information, no ability to simply phone the hotel; a feeling of dealing only with a remote-control computer. This was 2011- how hard can it be to have a good website?

  • Stayed: January 2012, travelled as a couple
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2  Thank ge90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2012

We stayed at the Cradle Moutain Chateau as a party of 6, made up of 4 adults and 2 small children. We had 2 rooms at the opposite side of the building but both overlooking the park. I am glad as half of the property overlooks the parking ! So when you book request the park rooms not car park :). I guess we were just lucky. The rooms are very comfortable. We had a split level double room with 2 TV and a huge SPA bath and an other family room with 2 queen size beds, perfectly adequate for a family of 4. The place is very quiet, you can hear the animals and see them at a distance from the room.
We only had dinner and breakfast at the buffet restaurant and again it was very adequate. Food was plenty and varied with a nice mixture of salad, meat and veggies. There are lots of nice couches to lounge throughout the property as well as a very well appointed bar with a massive pool table. The management and service is really good and extremely friendly. We were there over New Year eve and the staff did not have a minute to spare but were always pleasant and helpful. Same staff the next morning... still smiling.
The Spa has closed but I guess you don't come to Cradle Moutain for a SPA experience. The Exhibition centre opposite the hotel is beautiful and well worth a visit. All in all a very pleasant experience and would recommend. 

  • Stayed: January 2012
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Thank bambasydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2011

Even their own website doesn't do justice to this place. From the outside it looks pretty plain (other than all the cute wildlife) but inside it's clean and classy. The rates are higher than normal - but that is true of everything in this lovely location. Our deluxe king room overlooked the surrounding wilderness. The room was clean and comfortable but the bed is firm and you feel every single movement of your partner. To be so close to the national park, surrounded by wildlife and have such a nice room, the extra dollars are well spent!

  • Stayed: December 2011
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Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cradle Mountain Hotel

Address: Astell 3718 Cradle Mountain Rd, Cradle Mountain-Lake St. Clair National Park, Tasmania 7306, Australia (Formerly Cradle Mountain Chateau)
Region: Australia > Tasmania > Cradle Mountain-Lake St. Clair National Park
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Cradle Mountain-Lake St. Clair National Park
Price Range: $200 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cradle Mountain Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
On the fringe of alpine wilderness, Cradle Mountain Hotel sits on the edge of Cradle Mountain Lake St Clair National Park. It's the perfect base for alpine walks. Be pampered at the end of the day with hearty mountain fare and a crackling log fire. The Hotel is home to The Wilderness Galley, a magnificent collection of nature photography. ... more   less 
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Also Known As:
Cradle Mountain Chateau Hotel Cradle Mountain-Lake St. Clair National Park
Cradle Mountain Hotel Cradle Mountain-Lake St. Clair National Park, Tasmania

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