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AU$739
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Reviewed 31 January 2024 via mobile

Nice stay at Peppers Cradle Mountain. We stayed 3 nights in a Pencil Pine cabin. Check in was very efficient and we were pleased to see the room had a king size bed rather than the advertised queen. The resort is very well placed in terms of accessing the great walks around the resort and in the adjoining national park. Wildlife everywhere wandering around, including wombats, echidna, platypus (in the lake) and paddymelons.

Room was clean but the shower pressure was lousy, so is virtually impossible to wash and condition long hair! The other surprising thing was that you can’t drink the water from the taps in your room, so can’t brush your teeth or fill a water bottle unless using boiled water or the complimentary bottles provided by the hotel. These run out pretty quick so you can fill water bottles at the resort main building.

As others have noted, there aren’t many eating options, particularly to take out with you for a days walking. We only ate at the Tavern, as the Highland restaurant was very seafood biased (and we are not huge seafood people). No issues with getting into the Tavern or speed at which our food arrived as some others have mentioned. The food quality is variable and it is pricey for what it is. The complimentary breakfast was good.

One thing the hotel can’t control is the weather, which for our stay wasn’t the best until the day we left! All this means make sure you take your wet weather gear and cold weather clothing, despite it being January and the height of summer!

All in all we enjoyed our stay and really liked Cradle Mountain!

Room tip: Be ready for changeable weather.
Date of stay: January 2024
Trip type: Travelled as a couple
Thank Simon W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 January 2024 via mobile

Ideal location next to the national park with cabins in a well maintained and pleasant woodland setting.

Our cabin had a spa bath and open fire for chilly nights!

Wombats and paddymelons in the gardens-we also saw a platypus in the pond!

Very minor negatives: rather busy (set time for breakfast etc) but it is high season and the property is a little in need of a facelift.

Huge positives: lovely staff- particularly Megan in reception who is very pro-active and who could not have been more sweet and helpful.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank 250andrewg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 January 2024

My family spent 4 nights at Peppers. We booked thru a travel agent, so I cannot comment on what we paid or provide guidance on the value. We had two rooms - 1 for our kids (17 & 19) and 1 for mom and dad. Rooms where quite large and the bathroom was nice and spacious (both our rooms were contemporary spa cabins). The room décor was a bit dated, but still just fine for a mountain cabin. The grounds were well maintained and the lodge was nice. Beds were very comfortable and we had our windows open most of the time. No TV or wifi in the rooms, which was just fine for us, but a bit more challenging for the kids. They often hung out in the lodge after breakfast or dinner to access wifi.

The location is what sells the place, you can walk a couple hundred yards and you are at the Cradle Mountain information center (in the park) where there is a a bus pickup location. So easy and fast. There are also so many trails accessible right from the lodge if you do not want to pay to get into the park. I give location a 12 out of 10!

Our room booking came with breakfast included. Breakfast was really good with many options. We did have problems with finding places to eat for lunch and dinner. Onsite there is a bar (Tavern Bar and Bistro) and a reservation only restaurant (Highland). The only method to book Highland is calling Peppers, and since we were from the US we did not call ahead. At check-in we tried to book Highland for dinner, but it was booked the first 3 nights so we could only dine there on the 4th night. The food at Highland was very good and plenty of food with the two course option. Service was decent in Highland.

We ate at the Tavern bar 2 times for dinner. The first night we went there they shut the kitchen down before 8:30pm because they had a 1.5 hrs backlog of orders (typically open until 9pm). We ordered around 8:15pm and were limited to ordering pizza do to the backlog. 2nd time we went for dinner, we waited over an hour for our food (which we were prepared for based on the previous days experience). I would rate the food slightly above average, but prices are quite high (which is not unexpected given there are very few options in that area).

Another issue at the Tavern was the poor service to get drinks. The bar tenders had limited bar experience and did not know how to make most cocktails. I honestly felt bad for them watching them try to make a drink. My wife ordered a whiskey Manhattan and asked for Tasmanian whisky, after waiting 20 minutes she received a cocktail with Jameson that did resemble a Manhattan. It was literally painful to watch them make a drink (other than pouring a beer). I stuck with beer, since that seemed to be the fastest method to get a drink, but about 1/2 of the beers on tap were out, so that was disappointing.

Overall many guests were complaining about the service in the Tavern. The poor service did not seem to be lack of staff, but rather just poor training and efficiency. If they had a good restaurant/bar manager to improve service, it would be a nice place to eat and drink. We had read a number of reviews that talked about the poor restaurant service, so we stopped a grocery store in Launceston so we could make our own lunches. If you do not bring food, it is almost an hour drive to the closest grocery in Sheffield.

We heard a number of guests complaining at the front desk about room maintenance issues. One guest had a broken toilet seat in the bathroom, but staff was able to find him a new room. Our room the screen was broken and flys were getting into the room so we stuffed it with Kleenex. It did the job, so we did not complain. There was a really bad interaction with a guest and staff member Glenn from reception. The guest remained very calm and civil while talking with Glenn. Glenn basically went ballistic 5 minutes into the conversation and started yelling at the guest until Glenn finally walked out. 5 minutes later when another reception person stepped in, the guest talked with them and had his issue resolved in a couple of minutes. Not sure what was wrong with Glenn, but he was definitely having a bad day. Overall, I felt staff at the resort was very pleasant and helpful.

Room tip: Bring your own food, be prepared for aggressive all day hikes. Canoe trip on Dove Lake was awesome, highly recommend it!
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Lovetootravel097
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 January 2024

We had a King Billy suite which was amazing. Open fire, great veranda with a hot tub. I sat in the hot tub watching wallabies hop by it was beautiful. There are also some great walks and even if you don’t want to go too far there are wallabies and wombats everywhere. Truly lovely place.

Room tip: All rooms look lovely but the King Billy suite was well worth the money.
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank TheJLs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2024 via mobile

It seems that this place operates by virtue of the efforts of backpackers from Brazil and other assorted countries. They try their best and they are very pleasant, but they are totally lacking in hospitality experience. The usual levels of management that you see in mid level to higher end hotels was strangely absent. No reception manager. No restaurant manager. No general manager. No shift managers. Where were all these people to guide and coordinate the efforts of the workers? Where was the reassuring senior presence to provide gravitas and answer customer queries authoritatively? I feel that the youngsters at the coalface have been let down by their leaders. Is this what Australian hospitality has come to (particularly in more remote parts)?

The resort complex has definitely seen better days. The unforgiving elements, of course, play their part to ensure that paint is stripped, planks are warped, weeds encroach, and driveways become potholed. But this place is truly run-down.

The restaurant isn’t bad. The food is of reasonably high quality and the wine list is decent (if over-priced). But the service by the hapless backpackers definitely drags this eatery way below the “high end” where it falsely bills itself. Little things like food stained and defaced menus; having to wait for a wine list; not being brought serving utensils for the sides you have ordered; having to wait for ten minutes until your wine is opened - the couple next to us -; scruffy wait staff (it is supposed to be “high end” - read the website); and the list goes on and on. And where was the maître d / manager through all of this?

The “public tavern” js a complete shambles. There is no communication to the public facing staff around which produce has sold out. Over a 3 day stay, the number of items that kept disappearing from the menu or from behind the bar just kept mounting. The queues to order meals are out of control.

Until this place has undergone a very significant revamp, do yourself a favour and stay at one of the better and more interesting self-catering places nearby.

The location is without equal in terms of natural beauty, but I do wonder if Peppers rely on these exceptional environs to paper over the inadequacies of their own product.

Date of stay: January 2024
Trip type: Travelled with family
Thank Freedom65149754599
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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