We have just returned from a family weekend at Bulins, Bognor Regis. This being our first ever visit to Butlins i have to say the experience was far from brilliant.
We had a room booking staying in Oyster Bay, the room was just awful, the size of a shoe box with two single beds and it was freezing cold. The windows were the old fashioned wooden type and the door had a half inch gap around the frame so you could see daylight through it which caused a huge draft.
The shower was merely a few drops of water, impossible to wash the shampoo out of your hair as hardly any water came out.
Oyster Bay is extremely noisy at night so no chance of sleeping, we had a load of shouting and singing going on around the complex from other guests and no security in sight.
To top it all off at 6.20am on Saturday morning, the Maintenance Team on resort decided to turn on a water jet and start cleaning the surrounding buildings/roofs.
I immediately got on the phone to Guest Services as i could not take any more, i was shattered from no sleep, freezing cold from the draft coming through the door/windows in our room and then more racket from a water jet at 6.20am was just absolutely ridiculous.
I did receive an apology and the Maintenance Manager advised me that he would get the water jet turned off asap, which he did and it was turned off at around 6.45am. I did ask why the need to do this at 6.20am and was given the response of, " we like to keep the resort clean and it cannot be done in the day with guests walking around the resort". I was told that the issues i had raised would be passed onto the Resort Manager who would call me back later that morning.
Another issue was eating in the Coral Beach buffet resturant, there were a group of travellers staying on resort and they felt it acceptable to turn up for breakfast in their pajamas, one even turned up for breakfast in a night shirt! When i raised this with a member of staff i was told that they could not do anything about it as there was no dress code for the resturant. I could hear other guests around me commenting on their appearance so it wasn't just me, they refused to speak to each other like normal people do and screamed at each other accross their table which meant that the whole resturant could hear their conversations.
Butlins - i suggest you bring in a dress code for this reason!!
Needless to say, the Resort Manager did call me back later that morning and was extremely apologetic and took on board everything i had raised, he arranged for us to be moved into the Wave Hotel and we were given a beautiful room, with heating and a shower that actually worked.
I would never ever consider returning to Butlins unless in hotel accomodation in future, standard accomodation in Oyster Bay was/is by far below standard! i guess you get what you pay for and we have certainly learnt our lesson in this instance.
- Official Description (provided by the hotel):
- Bognor Regis is officially one of Britain’s sunniest locations, sitting right on the West Sussex coast. Within just a couple of hours drive from London, Butlins Bognor Regis is the perfect getaway. Known as a traditional seaside town, we’ve given it a modern ‘twist’ with two funky hotels; the Ocean Hotel and the Shoreline Hotel. There’s a relaxing spa (ideal for grown-ups) and if you feel like discovering the area around the resort, the South Downs National Park and heritage sites are right on your doorstep. ... more less
- Also Known As:
- Butlins Bognor Regis Hotel Bognor Regis
- Butlins Hotel Bognor Regis
- Butlins Resort Bognor Regis