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“Stayed for 3 nights - base for Chessington” 4 of 5 bubbles
Review of Premier Inn Epsom North Hotel

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Premier Inn Epsom North Hotel
Ranked #3 of 6 Hotels in Epsom
Certificate of Excellence
Falmouth, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Stayed for 3 nights - base for Chessington”
4 of 5 bubbles Reviewed 7 June 2012

Very comfortable room with huge bed, but agree with other reviewers that the children's beds are uncomfortable - we took sleeping bags to use as extra padding. The staff were helpful, especially in the restaurant in adjacent pub (old fashioned, but does the job) and the breakfasts were really good value for money, especially as the kids ate free! A good place to stop over for a couple of nights as long as you take something to make children's beds bearable!

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Debbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerifAzemi, Manager at Premier Inn Epsom North Hotel, responded to this review, 16 June 2012
Thank for writing the review about our branch. I do apologize for the inconvenience caused during your stay in regards to kids bed. I will definetaly investigate this matter but over all i am glad that you did enjoyed the pub food and breakfast and satisfied with our staff services.
Thank you once again & would like to welcome you in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

221 reviews from our community

Traveller rating
    96
    73
    36
    11
    5
See reviews for
93
56
11
41
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Sheffield
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 6 June 2012

Stayed 2 nights with 2 children. Room clean. Breakfasts huge, so much so that we did not need lunch. Ate in Surrey Palace Indian restaurant both nights a ten minute walk away and lovely food. Premier Inn staff helpful and friendly as were the staff in the pub where breakfast is served. Would recommend and definitely go again.

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank family f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerifAzemi, Manager at Premier Inn Epsom North Hotel, responded to this review, 16 June 2012
Thank you so much for taking time to write a review about our branch. I am glad to hear that you had a pleasent stay and was satisfied with our branch and pub serivice and enjoyed your breakfast and evening meals as well. Our staff would also like to thank you for such a lovely comment and we would like to welcome you again in near future. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cambridge
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 3 June 2012 via mobile

Not really what they advertise. Family rooms are small and basic. Also the pub attached to it where you eat breakfast is basic and service is poor. The pub need improving.
For two nights we found it quite expensive for what you got. Would I stay here again NO.

  • Stayed May 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sunshineCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Epsom North Hotel, responded to this review, 8 June 2012
Thank you for your review.

It really matters to us that our guests have a comfortable nights sleep, and we apologise that on this occasion we failed to provide this. Please be assured that we take all feedback very seriously and on receipt of your details, the issues raised will be fully investigated and duly followed up by Customer Services and the Management Team at the hotel.

We hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 15 May 2012

We stayed here for one night and it is pretty much what you'd expect from a premier inn. Our double bed was huge and very comfortable, room was clean, breakfast in the pub next door was good, staff were friendly, overall very good value. Only complaint was the appallingly uncomfortable children's bed which our 6 year old could not get to sleep on due to the metal springs poking through the mattress so he ended up coming into our bed resulting in a poor night's sleep for my husband and me. This was a trundle bed (pulled out from underneath the double bed) whereas all other premier inns we've stayed in have had separate (and very comfortable) single beds in the room. Make mental note to self: always check if kids beds at premier inns are trundle beds or proper single beds and if the former, AVOID!

  • Stayed May 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jobbler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Epsom North Hotel, responded to this review, 22 May 2012
Thank you for taking the time to review your stay with us.

We really appreciate your feedback very much as this enables us to improve standards and provide guests with the best possible service and a comfortable stay. Please be assured that we take all feedback seriously and on the receipt of your details, the issues raised will be fully investigated.

We hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kent
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 17 April 2012

Great for what we needed for a family wedding. Staff very helpful. Good night sleep, no noise. Check in easy. Close to Nonsuch Manor Wedding Venue. Excellant value.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank woodyKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerifAzemi, Manager at Premier Inn Epsom North Hotel, responded to this review, 16 June 2012
Thank you for Choosing our branch for the stay of a special occasion in your life and Me & my team is very glad to hear that you enjoyed your stay at our branch & you are satisfied with our service. We look forward to welcome you in near Future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Epsom North Hotel

Property: Premier Inn Epsom North Hotel
Address: 272 Kingston Road | Ewell, Epsom KT19 0SH, England
Region: United Kingdom > England > Surrey > Epsom
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #3 of 6 Hotels in Epsom
Price range (per night): $97 - $167
Hotel Class:3 star — Premier Inn Epsom North Hotel 3*
Number of rooms: 29
Official Description (provided by the hotel):
You're in for a really wild time at Chessington World of Adventures, just a 15-minute drive away ... more   less 
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Also Known As:
Premier Inn Epsom North Hotel Surrey

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