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Reviewed 6 April 2018

The location of the hotel is great. Very convenient if you fly into Gatwick airport- once you get off at the East Croydon train station- the hotel is only 5 minutes away. Our room was very clean but a bit dated. The hotel overall would greatly benefit from refurbishment. The staff were friendly and accommodating throughout our stay. We had the drink in the bar and the breakfast ( good buffet options available)- overall, we found our stay a good value for money. We will return when visiting London again. Thanks for making our stay comfortable and pleasant.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank birdieistravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

I wouldn't bother wasting your time or your money on this place. The staff were very unhelpful and clueless quite frankly. The overall hotel, including rooms and food was poor. The wellbeing spa was sub-standard, the people working in the spa had poor english and miscommunicated a number of things to me including the parking, which resulted in a large fine of GBP100. When i disputed this with the reception of the hotel and the spa, they said it's nothing to do with them, even though they didn't provide clear instructions in the first place. I asked to speak to the manager, the people at the desk they would get back to me, Of course, they didn't and i haven't heard anything since. Overall, awful place, don't bother visiting, you'll only be disappointed.

Date of stay: February 2018
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
1  Thank nkp92018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018

Great room ! - up graded - huge room ! comfy beds - lovely bathroom - spotless and clean - Great leisure club! - just right - but need bigger towels - sauna in changing rooms - Great Stay!! - will return very soon.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jcorne692551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018

I was there for a long weekend with some friends. The hotel is fine, the rooms are spacious, Abundant breakfast, good cleaning, helpful staff and location very near to stations. I highly recommend it for stay in London.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank stefano01000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018

Very convenient to train and Gatwick airport with 24 hour check in, which was perfect for a late-night arrival to Gatwick. Large, comfortable room with very comfortable bed. Unfortunately Bathroom smelled of cigarettes and walls are a bit thin between rooms.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dpiets624031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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